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Giant Warrant issue on brand new bike

Old 05-06-21, 03:58 PM
  #26  
sean.hwy
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I bought the same bike and color a few weeks back. The LBS store I bought it from is no longer in business. Can I take my bike to any bike store that carries Giant for warranty to work or am I SOL now?
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Old 05-06-21, 04:19 PM
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I would contact Giant for warranty clarification. Make sure that you have your receipt.
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Old 05-06-21, 04:22 PM
  #28  
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So you got a bike it has a minor issue, Giant has offered to cover the labor to fix the issue which does not effect the safety of the frame what else is needed? They also offered a second option of another frame which is also fine and is probably all they have. Either one is a fine solution, not sure why it has to be so crazy?

Using a rivnut setter isn't hard and isn't a specialized process probably most decent mechanics could do it and probably all if they had the tool and read the instructions. It is also not a slow process or a damaging process (potentially getting the old rivet out could be but then it is a new frame from Giant so either way you are covered)
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Old 05-06-21, 04:38 PM
  #29  
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I could look it up, but the last time I had a spinning rivnut repaired by my shop, I think it was less than $30.
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Old 05-06-21, 04:46 PM
  #30  
indyfabz
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Originally Posted by sean.hwy View Post
I bought the same bike and color a few weeks back. The LBS store I bought it from is no longer in business. Can I take my bike to any bike store that carries Giant for warranty to work or am I SOL now?
Should not be a problem just like with cars as long as the other store is an authorized dealer. But again, the first step is reading the warranty.
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Old 05-06-21, 05:38 PM
  #31  
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My guess is that Giant does not have any 2021 frames available, hence the 2020 frame offer. I wrench for a Giant dealer and we can't get any Revolts, and don't expect to see them until fall at the earliest.
I have never had to rivnut a carbon frame, but have done aluminum plenty of times and it is not too difficult after the bolt is removed. Certainly takes more than 5 minutes to do.
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Old 05-06-21, 05:57 PM
  #32  
biker128pedal
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Originally Posted by gravelED View Post
Maybe I'm describing the problem wrong. The bolt cannot be removed. When you attempt to tighten or loosen the bolt, it just spins with the rivnut. The video makes the repair look easy, but in this case with the bolt fixed in place it looks like the repair requires drilling out the bolt.
That makes it tougher. I had the same thing and I could not get a water bottle cage off. I had to use a dremmel tool to carefully cut it off. The screw was still stuck from corrosion. I bet in your case there was threadlocker on the screw. Anyway if this is the case it may take a few treatments with thread cleaner stuff. Then like mentioned above a thin screwdriver or what I used a new pair of small needle nose visegrips to hold the barely visible threaded insert while carefully removing the screw.
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Old 05-06-21, 05:57 PM
  #33  
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This one seems pretty simple to me. Give the shop an opportunity to fix it. If they can't go back to Giant to discuss options.
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Old 05-06-21, 06:09 PM
  #34  
Trakhak
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Originally Posted by biker128pedal View Post
That makes it tougher. I had the same thing and I could not get a water bottle cage off. I had to use a dremmel tool to carefully cut it off. The screw was still stuck from corrosion. I bet in your case there was threadlocker on the screw.
I'd take that bet. I've never heard of anyone being dumb enough to use thread-locking compound on a water bottle screw, and it's clear from the responses here that spinning rivnuts represent a fairly common problem. Again, for those who haven't done so, consider taking a few minutes to remove your bottle cage bolts and grease the threads, if you don't know for sure that they're already greased.
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Old 05-12-21, 04:42 PM
  #35  
gravelED
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Originally Posted by Trakhak View Post
I'd take that bet. I've never heard of anyone being dumb enough to use thread-locking compound on a water bottle screw, and it's clear from the responses here that spinning rivnuts represent a fairly common problem. Again, for those who haven't done so, consider taking a few minutes to remove your bottle cage bolts and grease the threads, if you don't know for sure that they're already greased.

A few possible reasons for the issue on this brand new bike. 1. Factory tightened down the bolts too tlght. 2. Improperly set rivnut and/or damaged rivnut (cross threaded,etc.) or 3. Carbon layup out of tolerance, too thin around rivnut area so it didn't grip as expected. So far it's been nearly 2 weeks now and no updates from Giant. I spoke with another local carbon frame repair specialist that claimed that the carbon around the rivnut is likely the problem (too thin, scenario 3) which caused the rivnut to spin and also mentioned that if the rivnut could be tightened it would likely spin again and suggested that it be drilled out and a new one installed to the tune of $275 and a possible 1 month back log for him to get to it. I've owned 5 Giants (3 purchased new) and really like them but this has been a real pain.
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