Pro Bike Kit???
Greetings,
Anyone have any dealings with this UK based, on-line bike shop? If so, how was it? Cheers. |
They are legit, as are Wiggle/Chain Reaction and Merlin. Never had an issue with any of them. If you are buying clothing, be prepared to eat it if you occasionally order the wrong size. Cost of shipping makes returns not worthwhile.
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Originally Posted by shelbyfv
(Post 22351104)
They are legit, as are Wiggle/Chain Reaction and Merlin. Never had an issue with any of them. If you are buying clothing, be prepared to eat it if you occasionally order the wrong size. Cost of shipping makes returns not worthwhile.
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Bummer. Probably seasonal shipping disruption rather than something PBK did or did not do. Hopefully will be sorted in a week or two.:thumb:
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Originally Posted by shelbyfv
(Post 22351123)
Bummer. Probably seasonal shipping disruption rather than something PBK did or did not do. Hopefully will be sorted in a week or two.:thumb:
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Originally Posted by Jared Purdy
(Post 22351106)
Thanks. I've ordered from Merlin, Chainreactoin, totalcycling and bike-components.de, all without issue. On the 11th of this month I ordered something from probikekit and there has been no movement on it since the 15. It was apparently picked up on the 13th and shipped by Fed Ex Cross Border. On their web site, since the 15th it has displayed "routed to destination". On the linked Canada Post site, it's in Madrid, Spain. Why it was sent there in the first place is any one's guess?
Apparently you're unfamiliar with the current global supply chain and shipping issues. |
I have ordered a number of things from them, most recently a wheelset that arrived within 5 days.
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Originally Posted by dedhed
(Post 22351226)
Your beef is with the carriers, The vendor shipped it.
Apparently you're unfamiliar with the current global supply chain and shipping issues. |
Originally Posted by genejockey
(Post 22351261)
I have ordered a number of things from them, most recently a wheelset that arrived within 5 days.
As I mentioned in earlier comments in this thread, all of the other orders I placed with UK based sellers over the same time period arrived in 10 days. I'm not buying the argument that it's pandemic related. If that was the case, the seven or eight other items I ordered, mostly from the UK, would have suffered the same problem. None of them did. Pro Bike Kit UK and USA are apparently looking into it. I'll be sure to provide an update. |
have ordered from them maybe two dozen times over the last two decades. various clothing items and tires are my purchased items. have ordered from them twice during the pandemic (flash sale conti gp5000 tires both times) and the tires arrived both times in a reasonable amount of time…like in less than a week to california. two or three times over the years, a shipment got caught up and took over a week. one time, delivery took exactly a month. fortunately, that item (a rain jacket) wasn’t essential as it was a vanity replacement…a better looking rain jacket to replace one that was still 100% functional. the pricing has been competitive and that one, loong delivery experience didn’t dissuade me from ordering from them multiple times since then.
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Originally Posted by shelbyfv
(Post 22351104)
They are legit, as are Wiggle/Chain Reaction and Merlin. Never had an issue with any of them. If you are buying clothing, be prepared to eat it if you occasionally order the wrong size. Cost of shipping makes returns not worthwhile.
IME, PBK has the best pricing on a lot of items, especially wheel sets. That can be an issue if there is a warranty problem. |
Originally Posted by ooga-booga
(Post 22351389)
have ordered from them maybe two dozen times over the last two decades. various clothing items and tires are my purchased items. have ordered from them twice during the pandemic (flash sale conti gp5000 tires both times) and the tires arrived both times in a reasonable amount of time…like in less than a week to california. two or three times over the years, a shipment got caught up and took over a week. one time, delivery took exactly a month. fortunately, that item (a rain jacket) wasn’t essential as it was a vanity replacement…a better looking rain jacket to replace one that was still 100% functional. the pricing has been competitive and that one, loong delivery experience didn’t dissuade me from ordering from them multiple times since then.
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As stated above, I think the issue is with the shippers, rather than the seller. I have had the same thing happen, delays due to the overseas shipping and not being able to track the items. I have had the same issue with the USPS numerous times. That includes a package that the USPS declared lost, ok'ed placing a claim, only to get an e-mail the very next morning that the item had shipped, same morning, from the same distribution center that it had last been scanned one month before. It arrived the next day. I am not a very patient person, but have accepted that in these times, these things are going to happen.
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Originally Posted by Jared Purdy
(Post 22351311)
As I mentioned in earlier comments in this thread, all of the other orders I placed with UK based sellers over the same time period arrived in 10 days. I'm not buying the argument that it's pandemic related. If that was the case, the seven or eight other items I ordered, mostly from the UK, would have suffered the same problem. None of them did. Pro Bike Kit UK and USA are apparently looking into it. I'll be sure to provide an update.
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Originally Posted by Jared Purdy
(Post 22351302)
Pretentious? What's abundantly clear is that you didn't read my other comments regarding the multiple other items I ordered from UK based sellers, before and after I placed the order with probikekit. All of those orders arrived within 7-10 days of placing the order. .
On the 11th of this month I ordered something from probikekit and there has been no movement on it since the 15. It was apparently picked up on the 13th and shipped by Fed Ex Cross Border. it's in Madrid, Spain The vendor shipped the order within days during the busiest time of the year, any delays after that are with the carrier. Other orders you placed with other vendors really have no bearing on what can, or will happen, to a different package in the worldwide package stream. The fact is the vendor has no control over the package once it's in the carriers hand. They do have control over service with their customer, as well as additional resources with the shipper based on being the shippers customer, but they really can't do anything about how or where a package currently "in route" moves. |
I ordered from them many times when I lived in NJ and had no issues. You ordered at the absolute worst time of the year AND it's across an ocean. If I had placed an overseas order 14 days before Christmas and got it before New Years I would have considered myself lucky. And the instant the item is picked up by the carrier it's out of PBK's hands. They did their job.
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Originally Posted by dedhed
(Post 22351693)
I read those, but this very clearly:
On the 11th of this month I ordered something from probikekit and there has been no movement on it since the 15. It was apparently picked up on the 13th and shipped by Fed Ex Cross Border. it's in Madrid, Spain The vendor shipped the order within days during the busiest time of the year, any delays after that are with the carrier. Other orders you placed with other vendors really have no bearing on what can, or will happen, to a different package in the worldwide package stream. The fact is the vendor has no control over the package once it's in the carriers hand. They do have control over service with their customer, as well as additional resources with the shipper based on being the shippers customer, but they really can't do anything about how or where a package currently "in route" moves. |
Originally Posted by Sy Reene
(Post 22351859)
Maybe. If we assume the package for OP has his correct address on it. Or, if PBK is supposed to sort it's outgoing shipments by regional destination (eg. North America vs Europe vs Asia) and accidentally put OP's package in a Europe bin. etc..
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I've got dozens and dozens of orders from the European sources over the years. Rarely has PBK been fast but they have seemed to have gotten better. Still historically for me, their shipments (carriers used) seem to take the longest. Just the nature of the beast, so when I order from them I just expect things to take weeks and then am happy the few times they come in quickly.
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Originally Posted by jamesdak
(Post 22351880)
I've got dozens and dozens of orders from the European sources over the years. Rarely has PBK been fast but they have seemed to have gotten better. Still historically for me, their shipments (carriers used) seem to take the longest. Just the nature of the beast, so when I order from them I just expect things to take weeks and then am happy the few times they come in quickly.
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Great exchange, full of fun, mystery and intrigue!
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I ordered from them many times when I lived in NJ and had no issues. You ordered at the absolute worst time of the year AND it's across an ocean.
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Legit by me. Ordered tires 12/15, received them in Pittsburgh on 12/20.
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I think the issue is with the shippers, rather than the seller. I have had the same thing happen, delays due to the overseas shipping and not being able to track the items.
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Originally Posted by Jared Purdy
(Post 22351101)
Greetings,
Anyone have any dealings with this UK based, on-line bike shop? If so, how was it? Cheers. |
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