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Problems with Canyon (the company) and their customer service?

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Problems with Canyon (the company) and their customer service?

Old 02-14-22, 10:25 AM
  #76  
mstateglfr 
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Originally Posted by alcjphil View Post
I just received this yesterday. All built up and converted to tubeless. The conversion took about 15 minutes, wheels arrived already taped only had to install tubeless valves and pump the tires back up
Interesting- the CF6 in Canada has a different color and tire offering than the CF6 in the US.
Looks good!
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Old 02-14-22, 10:37 AM
  #77  
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Originally Posted by mstateglfr View Post
Interesting- the CF6 in Canada has a different color and tire offering than the CF6 in the US.
Looks good!
This one is the CF SL7 not the CF6, now just to wait for a day when the temperature goes above -15 C
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Old 02-14-22, 10:42 AM
  #78  
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Originally Posted by alcjphil View Post
This one is the CF SL7 not the CF6, now just to wait for a day when the temperature goes above -15 C
Cool. The 6 and 7 have the same paint. Funny enough, that is shared with the US versions of the 6 and 7.
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Old 02-14-22, 03:48 PM
  #79  
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I've noticed Canyon often have slightly different specs across different regions. But they keep changing all the time. I guess it's down to the logistics of parts availability at the moment.
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Old 06-25-22, 10:12 PM
  #80  
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Screwed big time by Canyon

Canyon plain and simple are a disreputable company and will invariably do the wrong thing when it comes to honoring their published warranty. Other companies do it right. Specialized for one steps up and makes it right with their product issues. My Ultimate CF SLX frame first had a small problems. The plastic seat tube collar literally melted off from a bad compound used to make, and the seat post was dimpled from the binder bolt while never being torqued beyond spec. They refused to warranty stating the part is unavailable. Then far worse the frame failed catastrophically, a broken seat stay clean through. They refused to honor warranty or even properly respond to the claim. I am trying to withhold emotion and refrain from name calling here. It’s hard when they easily took thousands of my dollars and promised a 6 yr warranty but made it impossible to yield the service promised. I never breached any conditions and come up empty. By doing so not only will I never purchase another bike from them (bought $20k of bikes this year) but I am now a lifetime advocate against Canyon to save other customers from this horrible feeling of getting ripped off. Shame on you Canyon. You screwed me the little guy, do you think you business’s empire will thrive with these kinds of testimonials ?

Last edited by Gride; 06-25-22 at 10:12 PM. Reason: Typo
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Old 06-27-22, 04:01 AM
  #81  
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Originally Posted by Gride View Post
I am trying to withhold emotion and refrain from name calling here.
You're not doing very well on that front. Sounds like you had a nightmare though, so I can understand the rant. I think I've read about a couple of seat stay failures on Ultimate/Endurace SLX level frames. There was this one for example

https://www.******.com/r/CanyonBikes..._stay_failure/

Looks like the guy got a warranty replacement in this case.

I have an Endurace SL which has been problem free so far, although only 6 months old. The thin seat stays are pretty fragile looking though. I'm always careful not to lean the bike on them or pick the bike up with them when removing wheels etc.
I also have a Canyon mtb which has been faultless over 3 years.
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Old 06-30-22, 01:28 PM
  #82  
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What has worked for me in the past has been to take an hour and find the name of the CEO and the address for the company headquarters and written a letter and put it in the mail. I cut past all the layers of the company to go to the person in overall charge. They are likely to delegate the matter to another person but that individual is not going to want to disappoint the CEO and if they make a request on behalf of the CEO it carries a lot more weight in the organization.

Your difficulty with Canyon is why I have bought my bikes from local bike shops including two Specialized road e-bikes, a Specialized FS mountain bike, and a Scott hardtail in the past two years. If I have a problem I go to the bike shop and talk face to face with someone and get the matter resolved very quickly.
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Old 07-02-22, 11:03 AM
  #83  
Sy Reene
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Originally Posted by PeteHski View Post
You're not doing very well on that front. Sounds like you had a nightmare though, so I can understand the rant. I think I've read about a couple of seat stay failures on Ultimate/Endurace SLX level frames. There was this one for example

https://www.******.com/r/CanyonBikes..._stay_failure/

Looks like the guy got a warranty replacement in this case.

I have an Endurace SL which has been problem free so far, although only 6 months old. The thin seat stays are pretty fragile looking though. I'm always careful not to lean the bike on them or pick the bike up with them when removing wheels etc.
I also have a Canyon mtb which has been faultless over 3 years.
There is a potential for customer service disparity I suppose. I mean, doesn't there have to be some tradeoff when cost between and Canyon and eg. a Spesh for similarly equipped bike can be in the neighborhood of $2k?

Maybe begs the question is whether there are any 'no fault, no questions' aftermarket service/warranty policies that are worth considering depending on how much they cost?

Edited to add: I see that Velofix setup, assembly and delivery is a free option for Canyon bike fulfillment (in the US anyway). Would warranty/damage review and claim eligibility be reviewed by them as well, or put another way how does Canyon actually look at something that's broken to determine whether to warranty or not warranty? Emailed photos, or are there associated LBS's that they contract with for this support?

Last edited by Sy Reene; 07-02-22 at 11:08 AM.
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