Go Back  Bike Forums > Bike Forums > General Cycling Discussion
Reload this Page >

Fun times with the LBSs

Notices
General Cycling Discussion Have a cycling related question or comment that doesn't fit in one of the other specialty forums? Drop on in and post in here! When possible, please select the forum above that most fits your post!

Fun times with the LBSs

Old 01-04-22, 04:53 PM
  #1  
Sr Member on Sr bikes
Thread Starter
 
_ForceD_'s Avatar
 
Join Date: Jul 2015
Location: Rhode Island (sometimes in SE Florida)
Posts: 2,320

Bikes: Several...from old junk to new all-carbon.

Mentioned: 13 Post(s)
Tagged: 0 Thread(s)
Quoted: 1017 Post(s)
Liked 783 Times in 413 Posts
Fun times with the LBSs

Interesting experience in a LBS in southern Florida. Wife and I are here as snowbirds for a couple of months. I brought along a couple of my road bikes. As luck would have it, a spoke on one of them broke day 1. They’re older bikes, and I have always done all my own work on them. So, I brought along my tools as well. The one thing I failed to pack was some replacement spokes. So I looked up a couple of LBSs near me. I called the first one and simply asked if I could buy a single 28cm spoke, and possibly a nipple. The guy said “Why don’t you just bring the bike in and let us check it out. Spokes vary in length.” I said to him that the bike didn’t need “checked out” and that all I need was a spoke and nipple. Again he gave me the “spokes come in varying lengths” line. And again I asked if he had any 28cm spokes. Now getting a little terse attitude, to that he said “Well, I cut and thread all my own spokes. So…” So I asked if he could cut and thread one 28cm for me. To that he responded “Yeah, I’ll sell you a single spoke. But I’m not going to help you make the repair or tell you how.” Thank you. I’ll be there shortly. But then just before hanging up he said “Is that a J-bend or a straight pull?” I told him I needed a J-bend, and he said he only carried straight pull spokes, and that I need to update my bike (???). OK, thanks anyway.

Call to the next shop…
I spoke with a male voice (I’ll explain that in a second). Can you sell me a single 28cm J-bend spoke, and possibly a nipple. “Yes. We’re a bike shop. We can do anything. But you should probably just bring the bike in. Special tools are needed.” I just need the spoke and nipple. I have the tools. “Well, I’m not giving you my knowledge or loaning you tools so you’ll have to do it on your own.” But you can sell me the spoke, right? “Yes. we’re a bike shop.” Great I’ll be there shortly. So I walk into the LBS and I go to speak with the wrench in the shop area. This person is a transgender woman, but I can tell by the voice that it’s the person I spoke with on the phone. Now, I have no issues with transgender people but this person was quite uppity, and/or having a really bad day. Again with the same attitude as the first LBS, and when speaking with her on the phone. So finally she’s cutting and threading the spoke for me. While she’s doing the work, another guy comes in the shop pushing a bike. He stands there for a minute or two and then says to the wrench “Excuse me, sir.” At that she spun around and I though she was going to throw the tool in her hand at him. “Don’t you call me sir! It’s miss or ma’am. Do you understand that?” The guy just stood there silent. She goes back to making my spoke. Another minute or two goes by. Then again the guy says “Excuse me sir.” This time I spun around and said to the guy “Didn’t you understand how she wants to be addressed?” He just shrugged his shoulders. I thought the wrench was going to explode. I paid for my spoke and got outta there. I got home and of course the spoke was the wrong length. Too short. But I wasn’t going back to that LBS. Luckily I found a longer nipple in the bottom of my toolbox so at least it was usable to get the wheel true.

Dan

Last edited by _ForceD_; 01-04-22 at 04:57 PM.
_ForceD_ is offline  
Likes For _ForceD_:
Old 01-04-22, 05:15 PM
  #2  
Senior Member
 
Join Date: Sep 2017
Posts: 7,851
Mentioned: 38 Post(s)
Tagged: 0 Thread(s)
Quoted: 6945 Post(s)
Liked 10,945 Times in 4,677 Posts
Originally Posted by _ForceD_
Interesting experience in a LBS in southern Florida. Wife and I are here as snowbirds for a couple of months. I brought along a couple of my road bikes. As luck would have it, a spoke on one of them broke day 1. They’re older bikes, and I have always done all my own work on them. So, I brought along my tools as well. The one thing I failed to pack was some replacement spokes. So I looked up a couple of LBSs near me. I called the first one and simply asked if I could buy a single 28cm spoke, and possibly a nipple. The guy said “Why don’t you just bring the bike in and let us check it out. Spokes vary in length.” I said to him that the bike didn’t need “checked out” and that all I need was a spoke and nipple. Again he gave me the “spokes come in varying lengths” line. And again I asked if he had any 28cm spokes. Now getting a little terse attitude, to that he said “Well, I cut and thread all my own spokes. So…” So I asked if he could cut and thread one 28cm for me. To that he responded “Yeah, I’ll sell you a single spoke. But I’m not going to help you make the repair or tell you how.” Thank you. I’ll be there shortly. But then just before hanging up he said “Is that a J-bend or a straight pull?” I told him I needed a J-bend, and he said he only carried straight pull spokes, and that I need to update my bike (???). OK, thanks anyway.

Call to the next shop…
I spoke with a male voice (I’ll explain that in a second). Can you sell me a single 28cm J-bend spoke, and possibly a nipple. “Yes. We’re a bike shop. We can do anything. But you should probably just bring the bike in. Special tools are needed.” I just need the spoke and nipple. I have the tools. “Well, I’m not giving you my knowledge or loaning you tools so you’ll have to do it on your own.” But you can sell me the spoke, right? “Yes. we’re a bike shop.” Great I’ll be there shortly. So I walk into the LBS and I go to speak with the wrench in the shop area. This person is a transgender woman, but I can tell by the voice that it’s the person I spoke with on the phone. Now, I have no issues with transgender people but this person was quite uppity, and/or having a really bad day. Again with the same attitude as the first LBS, and when speaking with her on the phone. So finally she’s cutting and threading the spoke for me. While she’s doing the work, another guy comes in the shop pushing a bike. He stands there for a minute or two and then says to the wrench “Excuse me, sir.” At that she spun around and I though she was going to throw the tool in her hand at him. “Don’t you call me sir! It’s miss or ma’am. Do you understand that?” The guy just stood there silent. She goes back to making my spoke. Another minute or two goes by. Then again the guy says “Excuse me sir.” This time I spun around and said to the guy “Didn’t you understand how she wants to be addressed?” He just shrugged his shoulders. I thought the wrench was going to explode. I paid for my spoke and got outta there. I got home and of course the spoke was the wrong length. Too short. But I wasn’t going back to that LBS. Luckily I found a longer nipple in the bottom of my toolbox so at least it was usable to get the wheel true.

Dan
I read this whole story, hoping there was a point...
Koyote is offline  
Old 01-04-22, 05:20 PM
  #3  
Senior Member
 
Join Date: Apr 2007
Posts: 6,760
Mentioned: 10 Post(s)
Tagged: 0 Thread(s)
Quoted: 1109 Post(s)
Liked 1,200 Times in 760 Posts
As to LBS adventures, someone here or on facebook posted recently that they'd brought a, IIRC, 8 speed (could have even been a 10 speed!) bike into an LBS and they wouldn't work on a bike that old. Which is preposterous of course. The responses advised this guy to find a better bike shop.

Last edited by Camilo; 01-04-22 at 05:27 PM.
Camilo is offline  
Old 01-04-22, 05:42 PM
  #4  
Senior Member
 
Join Date: Nov 2012
Posts: 4,457
Mentioned: 15 Post(s)
Tagged: 0 Thread(s)
Quoted: 1741 Post(s)
Liked 1,369 Times in 718 Posts
This story demonstrates once again that people are not perfect. Why is that such a shock every time one encounters a less than perfect person??
TiHabanero is offline  
Likes For TiHabanero:
Old 01-04-22, 05:43 PM
  #5  
Klaatu..Verata..Necktie?
 
genejockey's Avatar
 
Join Date: May 2007
Location: SF Bay Area
Posts: 17,913

Bikes: Litespeed Ultimate, Ultegra; Canyon Endurace, 105; Battaglin MAX, Chorus; Bianchi 928 Veloce; Ritchey Road Logic, Dura Ace; Cannondale R500 RX100; Schwinn Circuit, Sante; Lotus Supreme, Dura Ace

Mentioned: 41 Post(s)
Tagged: 0 Thread(s)
Quoted: 10397 Post(s)
Liked 11,861 Times in 6,072 Posts
Originally Posted by Koyote
I read this whole story, hoping there was a point...
I think the point is, many LBS's are not set up to deal with customers who do their own wrenching and/or they've had bad experiences with customers who do their own wrenching BADLY.
__________________
"Don't take life so serious-it ain't nohow permanent."

"Everybody's gotta be somewhere." - Eccles
genejockey is offline  
Likes For genejockey:
Old 01-04-22, 05:57 PM
  #6  
With a mighty wind
 
Join Date: May 2015
Posts: 2,583
Mentioned: 13 Post(s)
Tagged: 0 Thread(s)
Quoted: 1086 Post(s)
Liked 858 Times in 487 Posts
I think you would have had a better experience if you asked for a 280mm spoke. I know it’s the same thing but the conventions around spoke lengths probably had a lot to do with the attitude.

Did you measure it or have them do it?
rosefarts is offline  
Old 01-04-22, 05:59 PM
  #7  
Clark W. Griswold
 
Join Date: Mar 2014
Location: ,location, location
Posts: 13,467

Bikes: Foundry Chilkoot Ti W/Ultegra Di2, Salsa Timberjack Ti, Cinelli Mash Work RandoCross Fun Time Machine, 1x9 XT Parts Hybrid, Co-Motion Cascadia, Specialized Langster, Phil Wood Apple VeloXS Frame (w/DA 7400), R+M Supercharger2 Rohloff, Habanero Ti 26

Mentioned: 54 Post(s)
Tagged: 0 Thread(s)
Quoted: 4335 Post(s)
Liked 3,958 Times in 2,646 Posts
I would love to hear the LBS' side of the story as I have a feeling the stories might not be close to the same. However yes having known a lot of people who lack the tools and knowledge to work on their bikes especially at the level of spokes it is not uncommon to have some reservations and wanting to see the bike. I have had more than a few say I need this length spoke and then come back and say "no I need different" or "you sold me the wrong length spoke" and I go and use the Park Tool Spoke Measuring ruler and it measures to what they asked for and show it to them.

You are not the normal type who comes into the shop or asks for these things. Daily I get people wanting stuff and they are hemming and hawing because they aren't sure sometimes they will point to a random bike they don't own and say "it looks kinda like that" and we have to see if they are sure enough so we aren't having to take back used service parts that we cannot sell to someone else.

Also spokes are typically measured in MM not CM so that could be an easy red flag for someone. Not that CM is not a valid measurement and it isn't hard to convert but coming at it like that isn't always a good way to go about it. However regardless I am curious to hear their side of the story and see how close they match up. I have heard enough stories over the years.
veganbikes is offline  
Old 01-04-22, 06:46 PM
  #8  
Senior Member
 
biker128pedal's Avatar
 
Join Date: Jan 2007
Location: Eastern VA
Posts: 1,721

Bikes: 2022 Fuel EX 8, 2021 Domane SL6, Black Beta (Nashbar frame), 2004 Trek 1000C for the trainer

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 268 Post(s)
Liked 447 Times in 266 Posts
You were given the correct length spoke asking for 28 cm. Should have asked for 28.0 cm, 280 mm or maybe 0.280 m length. Most likely they played a joke on you for the odd units.
biker128pedal is offline  
Old 01-04-22, 07:39 PM
  #9  
Guest
 
Join Date: Sep 2020
Posts: 2,888
Mentioned: 13 Post(s)
Tagged: 0 Thread(s)
Quoted: 1346 Post(s)
Liked 3,270 Times in 1,439 Posts
Oh, the drama. Who'd a thunk that "I had a hard time getting a spoke cut in Florida" was thread-worthy material.
Rolla is offline  
Likes For Rolla:
Old 01-04-22, 07:46 PM
  #10  
Senior Member
 
cxwrench's Avatar
 
Join Date: Jul 2013
Location: Nor-Cal
Posts: 3,767

Bikes: lots

Mentioned: 7 Post(s)
Tagged: 0 Thread(s)
Quoted: 1958 Post(s)
Liked 2,932 Times in 1,489 Posts
I want my 2.8 minutes back.
cxwrench is offline  
Likes For cxwrench:
Old 01-04-22, 08:33 PM
  #11  
Senior Member
 
Troul's Avatar
 
Join Date: Oct 2013
Location: Mich
Posts: 7,355

Bikes: RSO E-tire dropper fixie brifter

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 6 Post(s)
Liked 2,947 Times in 1,906 Posts
At least they didn't try selling you wiper blades or a couple bottles of injector cleaner.
__________________
-Oh Hey!
Troul is offline  
Likes For Troul:
Old 01-04-22, 08:41 PM
  #12  
Senior Member
 
Bald Paul's Avatar
 
Join Date: Sep 2017
Location: Upstate SC
Posts: 1,695
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 815 Post(s)
Liked 1,647 Times in 776 Posts
Originally Posted by cxwrench
I want my 2.8 minutes back.
Are those metric minutes or standard minutes?
Bald Paul is offline  
Old 01-04-22, 09:01 PM
  #13  
Senior Member
 
Troul's Avatar
 
Join Date: Oct 2013
Location: Mich
Posts: 7,355

Bikes: RSO E-tire dropper fixie brifter

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 6 Post(s)
Liked 2,947 Times in 1,906 Posts
Originally Posted by cxwrench
I want my 2.8 minutes back.
Pre or post DST?
Asking for a farmer.
__________________
-Oh Hey!
Troul is offline  
Likes For Troul:
Old 01-04-22, 09:07 PM
  #14  
Senior Member
 
Join Date: May 2021
Location: San Francisco
Posts: 2,032

Bikes: addict, aethos, creo, vanmoof, sirrus, public ...

Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 1273 Post(s)
Liked 1,384 Times in 708 Posts
Originally Posted by cxwrench
I want my 2.8 minutes back.
i skimmed, .28 min refund requested here
mschwett is offline  
Likes For mschwett:
Old 01-04-22, 09:55 PM
  #15  
Senior Member
 
Join Date: Dec 2019
Location: South Shore of Long Island
Posts: 2,788

Bikes: 2010 Carrera Volans, 2015 C-Dale Trail 2sl, 2017 Raleigh Rush Hour, 2017 Blue Proseccio, 1992 Giant Perigee, 80s Gitane Rallye Tandem

Mentioned: 12 Post(s)
Tagged: 0 Thread(s)
Quoted: 1079 Post(s)
Liked 1,019 Times in 719 Posts
Also going to guess that the 28cm vs 280mm was a red flag, spokes can be but more often aren't a nice even 270, 280, 290 so by asking for a 28cm it suggests you're maybe not familiar with the actual measurement and the importance of knowing that a 283mm might not fit a 280mm need or even 279mm if you're just estimating to that even number.

My favorite when in the south was walking into the LBS and telling them I just needed a spoke for a 27" wheel, "you know, the typical boxy style with a bunch of spokes" usually followed by "don't worry, I'm sure what you give me will work fine." They always just shrug and hand me a random size spoke; which always worked to clean the hair clog the SIL would manage to make in the shower drain between annual visits to the MIL's house. Never had an actual argument over the proper length, just the shrug and a random spoke. At least you found shops that care enough to check. Next time just bring a wheel and let them measure, I always preferred that rather then trusting a random customer to know what they were doing.
Russ Roth is offline  
Likes For Russ Roth:
Old 01-04-22, 10:02 PM
  #16  
Senior Member
 
70sSanO's Avatar
 
Join Date: Feb 2015
Location: Mission Viejo
Posts: 5,801

Bikes: 1986 Cannondale SR400 (Flat bar commuter), 1988 Cannondale Criterium XTR, 1992 Serotta T-Max, 1995 Trek 970

Mentioned: 20 Post(s)
Tagged: 0 Thread(s)
Quoted: 1943 Post(s)
Liked 2,164 Times in 1,323 Posts
If you thought the LBS was fun, this thread has to be pure ecstasy.

John
70sSanO is offline  
Likes For 70sSanO:
Old 01-04-22, 10:06 PM
  #17  
Senior Member
 
Join Date: Oct 2017
Location: Chapel Hill NC
Posts: 1,683

Bikes: 2000 Litespeed Vortex Chorus 10, 1995 DeBernardi Cromor S/S

Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 645 Post(s)
Liked 797 Times in 446 Posts
Originally Posted by Koyote
I read this whole story, hoping there was a point...
there is: Florida’s a nut-house - enter at your own risk
Litespud is offline  
Likes For Litespud:
Old 01-04-22, 10:11 PM
  #18  
Sr Member on Sr bikes
Thread Starter
 
_ForceD_'s Avatar
 
Join Date: Jul 2015
Location: Rhode Island (sometimes in SE Florida)
Posts: 2,320

Bikes: Several...from old junk to new all-carbon.

Mentioned: 13 Post(s)
Tagged: 0 Thread(s)
Quoted: 1017 Post(s)
Liked 783 Times in 413 Posts
Originally Posted by genejockey
I think the point is, many LBS's are not set up to deal with customers who do their own wrenching and/or they've had bad experiences with customers who do their own wrenching BADLY.
Yes. This is pretty much the point. I should have explained that in my OP. I haven’t gone into LBSs much in the past couple of decades. When I did…the staff was friendly. Twice in one day I seek the service of and LBS and they tried to make me feel guilty for doing my own work. Is that they way they’ve become?

Dan
_ForceD_ is offline  
Likes For _ForceD_:
Old 01-04-22, 10:14 PM
  #19  
Sr Member on Sr bikes
Thread Starter
 
_ForceD_'s Avatar
 
Join Date: Jul 2015
Location: Rhode Island (sometimes in SE Florida)
Posts: 2,320

Bikes: Several...from old junk to new all-carbon.

Mentioned: 13 Post(s)
Tagged: 0 Thread(s)
Quoted: 1017 Post(s)
Liked 783 Times in 413 Posts
Originally Posted by Troul
At least they didn't try selling you wiper blades or a couple bottles of injector cleaner.
Interesting that you mention that. One other question I asked the first LBS that didn’t have the j-bend spokes was if he could direct me to a store that did have them. He told me to try a nearby auto parts store. I thought that was kinda odd and didn’t call them, and ended up at the second LBS.

Dan
_ForceD_ is offline  
Old 01-05-22, 12:23 AM
  #20  
Guest
 
Join Date: Sep 2020
Posts: 2,888
Mentioned: 13 Post(s)
Tagged: 0 Thread(s)
Quoted: 1346 Post(s)
Liked 3,270 Times in 1,439 Posts
Originally Posted by _ForceD_
I haven’t gone into LBSs much in the past couple of decades ... Is that the way they’ve become?
Yes. Every single one of the thousands of bike shop across America has become just like the two you visited in Florida. You've exposed the conspiracy.
Rolla is offline  
Likes For Rolla:
Old 01-05-22, 12:31 AM
  #21  
Senior Member
 
Troul's Avatar
 
Join Date: Oct 2013
Location: Mich
Posts: 7,355

Bikes: RSO E-tire dropper fixie brifter

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 6 Post(s)
Liked 2,947 Times in 1,906 Posts
Originally Posted by _ForceD_
Interesting that you mention that. One other question I asked the first LBS that didn’t have the j-bend spokes was if he could direct me to a store that did have them. He told me to try a nearby auto parts store. I thought that was kinda odd and didn’t call them, and ended up at the second LBS.

Dan
Helps having the VIN on hand as well as knowing if it's fwd or rwd.
__________________
-Oh Hey!
Troul is offline  
Likes For Troul:
Old 01-05-22, 07:03 AM
  #22  
SE Wis
 
dedhed's Avatar
 
Join Date: Apr 2005
Location: Milwaukee, WI
Posts: 10,501

Bikes: '68 Raleigh Sprite, '02 Raleigh C500, '84 Raleigh Gran Prix, '91 Trek 400, 2013 Novara Randonee, 1990 Trek 970

Mentioned: 40 Post(s)
Tagged: 0 Thread(s)
Quoted: 2742 Post(s)
Liked 3,389 Times in 2,052 Posts
Like any part with numerous variables, I would have brought the old spoke with me.
dedhed is offline  
Old 01-05-22, 07:26 AM
  #23  
Senior Member
 
badger1's Avatar
 
Join Date: Oct 2005
Location: Southwestern Ontario
Posts: 5,122
Mentioned: 22 Post(s)
Tagged: 0 Thread(s)
Quoted: 1580 Post(s)
Liked 1,187 Times in 604 Posts
Originally Posted by Koyote
I read this whole story, hoping there was a point...
You must be new(ish) around here.
badger1 is offline  
Likes For badger1:
Old 01-05-22, 08:13 AM
  #24  
Sr Member on Sr bikes
Thread Starter
 
_ForceD_'s Avatar
 
Join Date: Jul 2015
Location: Rhode Island (sometimes in SE Florida)
Posts: 2,320

Bikes: Several...from old junk to new all-carbon.

Mentioned: 13 Post(s)
Tagged: 0 Thread(s)
Quoted: 1017 Post(s)
Liked 783 Times in 413 Posts
Originally Posted by cxwrench
I want my 2.8 minutes back.
You get 1.4 minutes back. 2.8 is about 2nd grade reading level.

Dan
_ForceD_ is offline  
Old 01-05-22, 08:47 AM
  #25  
Newbie racer
 
Join Date: Feb 2018
Posts: 3,406

Bikes: Propel, red is faster

Mentioned: 34 Post(s)
Tagged: 0 Thread(s)
Quoted: 1575 Post(s)
Liked 1,569 Times in 974 Posts
Originally Posted by Koyote
I read this whole story, hoping there was a point...
I think the point was that the OP went out of their way to tell us a common boring story about finding any random part we need so they could interject the aspect about the interaction with the transgender person. Whatever agenda the OP may have had about bothering to present that.

So, I've no idea why this was presented in this manner other than to open a door to an argument about that somewhere in the replies to the topic.

Since this is in the general section........no, there was no point. As I'm going to ignore that part of the original post.
burnthesheep is offline  
Likes For burnthesheep:

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.