Go Back  Bike Forums > Bike Forums > General Cycling Discussion
Reload this Page >

New Bike- assembly rushed?

Notices
General Cycling Discussion Have a cycling related question or comment that doesn't fit in one of the other specialty forums? Drop on in and post in here! When possible, please select the forum above that most fits your post!

New Bike- assembly rushed?

Old 03-25-22, 07:29 AM
  #1  
snowcreek
Junior Member
Thread Starter
 
Join Date: Feb 2022
Posts: 14
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 8 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
New Bike- assembly rushed?

New bike. the problem? I rushed the shop without realizing it. I assumed the bikes were all assembled and ready to go but when I got to the shop after an hour notice I realized the owner had to rush to get the bike together. Not understand things like a trued wheel- I didnt see an issue. Now that I am home I am thinking I rushed the guy and the slight wobble in my new wheels should not be there. The shifting seems a little...off... too
Should I bring it back and ask to have it tuned?
Or did I make my own bed by accidently rushing the owner?

I feel bad for giving the guy an hours notice- but he could have said he needed more time too..

That said- it does ride
snowcreek is offline  
Old 03-25-22, 07:35 AM
  #2  
Koyote
Senior Member
 
Join Date: Sep 2017
Posts: 6,558
Mentioned: 35 Post(s)
Tagged: 0 Thread(s)
Quoted: 5969 Post(s)
Liked 9,034 Times in 3,907 Posts
Originally Posted by snowcreek View Post
New bike. the problem? I rushed the shop without realizing it. I assumed the bikes were all assembled and ready to go but when I got to the shop after an hour notice I realized the owner had to rush to get the bike together. Not understand things like a trued wheel- I didnt see an issue. Now that I am home I am thinking I rushed the guy and the slight wobble in my new wheels should not be there. The shifting seems a little...off... too
Should I bring it back and ask to have it tuned?
Or did I make my own bed by accidently rushing the owner?

I feel bad for giving the guy an hours notice- but he could have said he needed more time too..

That said- it does ride
Take it back.
Koyote is offline  
Likes For Koyote:
Old 03-25-22, 07:49 AM
  #3  
Retro Grouch 
Senior Member
 
Retro Grouch's Avatar
 
Join Date: Feb 2004
Location: St Peters, Missouri
Posts: 30,225

Bikes: Catrike 559 I own some others but they don't get ridden very much.

Mentioned: 16 Post(s)
Tagged: 0 Thread(s)
Quoted: 1570 Post(s)
Liked 638 Times in 359 Posts
At the end of the day there's this: You have no obligation to make him happy. He earns his living by making you happy.

That's what he's already tried to do. He tried to make you happy by hurrying the assembly of the bike that you said you wanted to buy. Now he deserves a second chance to make you really happy by tuning the bike the way that you really want.
__________________
My greatest fear is all of my kids standing around my coffin and talking about "how sensible" dad was.
Retro Grouch is offline  
Likes For Retro Grouch:
Old 03-25-22, 07:57 AM
  #4  
njkayaker
Senior Member
 
Join Date: Sep 2007
Posts: 13,574
Mentioned: 30 Post(s)
Tagged: 0 Thread(s)
Quoted: 3765 Post(s)
Liked 1,044 Times in 733 Posts
None of the issues you are having are that unusual.

The shop isn't really going to care if you take it back to have them tweak it.
njkayaker is offline  
Likes For njkayaker:
Old 03-25-22, 08:50 AM
  #5  
70sSanO
Senior Member
 
70sSanO's Avatar
 
Join Date: Feb 2015
Location: Mission Viejo
Posts: 5,445

Bikes: 1986 Cannondale SR400 (Flat bar commuter), 1988 Cannondale Criterium XTR, 1992 Serotta T-Max, 1995 Trek 970

Mentioned: 20 Post(s)
Tagged: 0 Thread(s)
Quoted: 1815 Post(s)
Liked 1,956 Times in 1,200 Posts
It is difficult to say if you pushed the shop too fast to get the bike to you. But every bike needs some minor tweaking after it is delivered and ridden for a while. Typically within a month or so the bike should go back to make those adjustments.

Now if you really did cut his time short, it is not an issue for the shop, since less time was spent initially. Ironically, you’ll be put in the queue to get these things done.

John
70sSanO is offline  
Old 03-25-22, 08:57 AM
  #6  
_ForceD_
Sr Member on Sr bikes
 
_ForceD_'s Avatar
 
Join Date: Jul 2015
Location: Rhode Island (sometimes in SE Florida)
Posts: 2,000

Bikes: Several...from old junk to new all-carbon.

Mentioned: 11 Post(s)
Tagged: 0 Thread(s)
Quoted: 868 Post(s)
Liked 600 Times in 321 Posts
Kind of odd that brand new wheels are out of true. Or did the shop built the wheels themselves and not getting them true was a result of the rush?

Dan
_ForceD_ is offline  
Old 03-25-22, 09:18 AM
  #7  
drlogik 
Senior Member
 
drlogik's Avatar
 
Join Date: Mar 2016
Location: North Carolina
Posts: 1,612

Bikes: '87-ish Pinarello Montello; '89 Nishiki Ariel; '85 Raleigh Wyoming, '16 Wabi Special, '16 Wabi Classic, '14 Kona Cinder Cone

Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 621 Post(s)
Liked 324 Times in 196 Posts
The owner should have said he needs more time but probably didn't want the confrontation. I would take it back immediately and tell him that you apologize if you rushed him and ask him if he can tune the bike better. You should also be able to take the bike back for a free tune-up once the parts have had time to wear in a little. Cables stretch, wheels get out of true and sometimes fasteners need tightening. That used to be around 30 days after purchase. Not sure what they do now though.
drlogik is offline  
Likes For drlogik:
Old 03-25-22, 09:49 AM
  #8  
Rolla
Guest
 
Join Date: Sep 2020
Posts: 2,888
Mentioned: 13 Post(s)
Tagged: 0 Thread(s)
Quoted: 1346 Post(s)
Liked 3,262 Times in 1,437 Posts
Just take it back and leave it with him for a couple of days so he can take his time.
Rolla is offline  
Likes For Rolla:
Old 03-25-22, 11:39 AM
  #9  
blacknbluebikes 
Senior Member
 
blacknbluebikes's Avatar
 
Join Date: Jul 2013
Location: NJ, USA
Posts: 1,030

Bikes: two blacks, a blue and a white.

Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 357 Post(s)
Liked 578 Times in 285 Posts
I find that a friendly, patient attitude can usually get you to a good place with any shop owner. Just be that kind of customer they wish for and let them do their thing.
blacknbluebikes is offline  
Likes For blacknbluebikes:
Old 03-25-22, 07:06 PM
  #10  
jaxgtr
Senior Member
 
jaxgtr's Avatar
 
Join Date: Jul 2006
Location: Jacksonville, FL
Posts: 6,056

Bikes: Trek Domane SLR 7 eTap AXS, Trek Emonda ALR 6, Trek FX 5 Sport

Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 488 Post(s)
Liked 1,009 Times in 607 Posts
Take it back, admit you made him rush it, offer to offset some of the cost of the redo or maybe take them some homemade cookies as a peace offering. I take my LBS cookies every year right after thanksgiving, they always look forward to it. Sometimes I will throw in some other type of baked good. The goodwill will take your far
__________________
Brian | 2023 Trek Domane SLR 7 eTap AXS | 2016 Trek Emonda ALR 6 | 2022 Trek FX Sport 5
Originally Posted by AEO View Post
you should learn to embrace change, and mock it's failings every step of the way.











jaxgtr is online now  
Old 03-25-22, 07:37 PM
  #11  
soyabean
Full Member
 
soyabean's Avatar
 
Join Date: Feb 2022
Posts: 335
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 185 Post(s)
Liked 140 Times in 95 Posts
Originally Posted by snowcreek View Post
Should I bring it back and ask to have it tuned?
Since you are seeking permission, it means you expect either a yes or a no answer.

I would not bring it back because I can DIY all the issues.

This is a great opportunity for you to start.
soyabean is offline  
Likes For soyabean:
Old 03-25-22, 07:49 PM
  #12  
Chuck M 
Happy With My Bike
 
Chuck M's Avatar
 
Join Date: Sep 2020
Location: Oklahoma
Posts: 1,393

Bikes: Hi-Ten bike boomers, a Trek Domane and some projects

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 527 Post(s)
Liked 1,294 Times in 640 Posts
As mentioned, take it back. There is certainly a warranty and as already mentioned, this is not an unusual event. It isn't my intention to insult you, but since you asked if it would appropriate to take it back, I assume you don't have the experience to correct any of these things in a DIY manner, and there is nothing wrong with that. But you can hose a wheel quickly trying to true it if you don't have the experience. Don't void your warranty.
__________________
"It is the unknown around the corner that turns my wheels." -- Heinz Stücke

Chuck M is offline  
Old 03-25-22, 08:22 PM
  #13  
themp
Full Member
 
Join Date: Aug 2015
Location: Raleigh, NC
Posts: 278

Bikes: Specialized Crosstrail

Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 101 Post(s)
Liked 46 Times in 36 Posts
In 2016 I retired and bought a bicycle from a local LBS near me in the spring time frame. The LBS had a bunch of bicycles to assemble, so they hired two off the street people to help put them together(the owner told me this). I had to wait about a month for it. On my first ride it would not shift to the third chain ring. After a few miles playing with the terrible shifting I made a U-turn to head home and the handle bar shifted out of it's front bracket. I almost took a nose dive. I returned the bicycle as I had no confidence in the bicycle or the LBS at that point. The LBS took it back no problem and I went to another LBS further from my house and had a great experience in getting a new bicycle that worked correctly out of the gate. Like you I called them weekly to see when it would be ready and I felt I pushed them some. But in the end they cut corners that they should not have.
themp is offline  
Old 03-25-22, 09:27 PM
  #14  
Kedosto
Callipygian Connoisseur
 
Join Date: Nov 2008
Posts: 1,373
Mentioned: 13 Post(s)
Tagged: 0 Thread(s)
Quoted: 564 Post(s)
Liked 350 Times in 190 Posts
Bikes ALWAYS need a bit of minor tuning post assembly. Wobbling wheels are another matter and without more info I won’t speculate.

I would return the bike and explain your feelings of having “rushed” the assembly. For good measure (and good will) I would be sure to include something along the lines of a complimentary “I’m sure this example doesn’t reflect your true abilities,” and then be patient while they get it right.

If they don’t (or can’t) get it right after that, you might want to look for other options.
Kedosto is offline  
Old 03-25-22, 11:36 PM
  #15  
MarcusT
Senior Member
 
MarcusT's Avatar
 
Join Date: Apr 2017
Location: NE Italy
Posts: 1,399
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 645 Post(s)
Liked 441 Times in 256 Posts
There is a saying:
People don't have time to do it right the first time, but have the time to do it over again
MarcusT is offline  
Likes For MarcusT:
Old 03-26-22, 06:38 AM
  #16  
TiHabanero
Senior Member
 
Join Date: Nov 2012
Posts: 3,949
Mentioned: 14 Post(s)
Tagged: 0 Thread(s)
Quoted: 1488 Post(s)
Liked 973 Times in 508 Posts
I had to teach our staff to learn to say "no" when it came to rushing an assembly. We had happier customers in the long run when we allowed ourselves the proper amount of time to assemble and adjust a bike. The shop would have better off telling you to come back the next day.
TiHabanero is offline  
Old 03-26-22, 07:05 AM
  #17  
thumpism 
Bikes are okay, I guess.
 
thumpism's Avatar
 
Join Date: Jan 2015
Location: Richmond, Virginia
Posts: 8,484

Bikes: Waterford Paramount Touring, Giant CFM-2, Raleigh Sports 3-speeds in M23 & L23, Schwinn Cimarron oddball build, Marin Palisades Trail dropbar conversion, Nishiki Cresta GT

Mentioned: 64 Post(s)
Tagged: 0 Thread(s)
Quoted: 2447 Post(s)
Liked 1,736 Times in 1,186 Posts
The shops I worked at used an assembly checklist for each bike, signed by the mechanic and with a shop sticker on each frame with the mechanic's initials on it. The assembly was not complete until the bike was test ridden, the sheet signed and the sticker in place. We would not be rushed on any assembly. Things might be different these days.

To paraphrase the line above, if they don't have time to do it right when will they have time to do it over?
thumpism is offline  
Old 03-26-22, 08:07 AM
  #18  
Jeff Neese
Senior Member
 
Join Date: Jul 2014
Posts: 811
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 447 Post(s)
Liked 310 Times in 210 Posts
Originally Posted by _ForceD_ View Post
Kind of odd that brand new wheels are out of true. Or did the shop built the wheels themselves and not getting them true was a result of the rush?

Dan
Almost all brand new wheels need to be trued and tensioned, especially in this modern day of machine-built wheels. Not all shops do it on all bikes before they deliver them, but they should.
Jeff Neese is offline  
Old 03-26-22, 06:06 PM
  #19  
Vintage Schwinn
Senior Member
 
Join Date: Jun 2019
Posts: 590
Mentioned: 15 Post(s)
Tagged: 0 Thread(s)
Quoted: 310 Post(s)
Likes: 0
Liked 313 Times in 212 Posts
Ssshh, you aren't supposed to tell everyone that bike shops do make some of same mistakes as the assemblers working at Walmart/Target/Dicks Sporting Goods!!

Take it back.
Vintage Schwinn is offline  
Old 03-26-22, 07:45 PM
  #20  
Random11
Full Member
 
Join Date: May 2020
Location: North Florida
Posts: 412

Bikes: 2019 Specialized Diverge, 2021 Cervelo Caledonia

Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 220 Post(s)
Likes: 0
Liked 288 Times in 147 Posts
Every time I've bought a new bike (three in the past five years) the shop included a tune-up with the purchase. They asked me to bring it in after 300-500 miles for adjustments. If this was the case with your bike, and you can put a few hundred miles on it as is, I'd ride it for a while before bringing it in. Cables stretch, for one thing, and likely need adjustment. If it's not ridable as is, then bring it in now.
Random11 is offline  
Old 03-26-22, 07:58 PM
  #21  
qwaalodge
Banned.
 
Join Date: Jan 2022
Location: Kingdom of Qwaa
Posts: 307
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 211 Post(s)
Liked 79 Times in 61 Posts
Originally Posted by _ForceD_ View Post
Kind of odd that brand new wheels are out of true. Or did the shop built the wheels themselves and not getting them true was a result of the rush?

Dan
It's not that odd for cheap new wheels made for disc brakes and trued by a machine to have slight wobble. ALL of them does and it's not an issue on disc brake bikes.

Machine truing will give higher priority to proper spoke tension than getting the rim perfectly true. It is much faster way to "true" a wheel. Ironically, such method actually gives you stronger, longer-lasting wheel. But this only works on disc brakes. Rim brake bikes will always need perfectly trued wheels, no exceptions.

This why the dirt cheap and low end market favor the disc brakes because the braking system doesn't require perfect truing and is a lot faster to make.
qwaalodge is offline  
Old 03-26-22, 09:28 PM
  #22  
snowcreek
Junior Member
Thread Starter
 
Join Date: Feb 2022
Posts: 14
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 8 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Thanks all. Its a Kona Dew. I asked to have it tuned up for free. Perhaps the wheels are fine and a slight wobble is normal- I have no Idea! The bike is solid- the shop owner himself put it together and its a 30+ year shop. Legit. But it is a buisiness and if a "noob" like me admitted to the owner I had not ridden for the better part of a decade, then I could understand why he may have decided to let me buy a not so well finished product- for the sake of further profits on the back end with maintenance in the future. Sound cynical? It is... But such is life
snowcreek is offline  
Old 03-26-22, 09:29 PM
  #23  
Russ Roth
Senior Member
 
Join Date: Dec 2019
Location: South Shore of Long Island
Posts: 2,154

Bikes: 2010 Carrera Volans, 2015 C-Dale Trail 2sl, 2017 Raleigh Rush Hour, 2017 Blue Proseccio, 1992 Giant Perigee, 80s Gitane Rallye Tandem

Mentioned: 9 Post(s)
Tagged: 0 Thread(s)
Quoted: 815 Post(s)
Liked 666 Times in 500 Posts
Originally Posted by drlogik View Post
The owner should have said he needs more time but probably didn't want the confrontation. I would take it back immediately and tell him that you apologize if you rushed him and ask him if he can tune the bike better.
This 100%. You might have said an hour, and when it was my day job, getting a bike out the door in 20-30 min from box to built was easy. But if it wasn't working the customer could stand there tapping their feet for all I cared, it wasn't done till it was done right. Nothing wrong with saying I think maybe I rushed you since there seems to be something wrong, but he also should have never let himself be rushed.

Originally Posted by jaxgtr View Post
maybe take them some homemade cookies as a peace offering. I take my LBS cookies every year right after thanksgiving, they always look forward to it.
Best is a box of entenmann's chocolate chip cookies or similar and a 2l of coke.
Though smart customers who knew they needed their race bike the next day showed up at 11 with a pizza and coke so you could work through lunch on their bike.
Russ Roth is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell or Share My Personal Information -

Copyright © 2023 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.