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Questions on ordering Brooks B17 from Amazon?

Old 07-24-22, 09:42 AM
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1964Supersport
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Questions on ordering Brooks B17 from Amazon?

I've found a standard Brooks black B17 on Amazon for $121.17 total including tax and free shipping. The problem is there is no mention if the tool or leather conditioner is included. There is also conflicting information in the product information. It says it is a B17 standard recommended for men but they list it as a B17S . I'm wondering if they listed the S for standard not knowing that a B17S is a womens saddle. Tried to call Amazon Customer service but couldn't get through to a live person.
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Old 07-24-22, 09:46 AM
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.
...there's a feature on Amazon, if you scroll down, that allows you to post a question for the vendor.
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Old 07-24-22, 09:51 AM
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You can check the reviews section as well as the questions as 3alarmer mentioned. But just know sometimes Amazon sellers are not quite knowledgeable about the things they are selling. And I'm always skeptical about Amazon items being factory seconds and counterfeits but I'm just skeptical anyway.
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Old 07-24-22, 10:20 AM
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A new one I bought from my wife arrived with the little envelope opened, no tool, and no leather conditioner. It wasn't worth the hassle to send it back, but at this point with Amazon, just assume you aren't the original owner.
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Old 07-24-22, 01:28 PM
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The S probably means “standard” (steel rails, small rivets). The saddle usually includes a cheap wrench, but they don’t come with leather conditioner. Honestly, I have never used a Brooks wrench or their conditioner. I have wrenches in my tool box which work better, and since I park my bike indoors and out of the weather, I haven’t had any need to use leather conditioner. The biggest threats to a leather saddle are direct sunlight and exposure to rain. Some people like to use the conditioner to reduce break-in time, but I don’t think it makes enough difference to bother.
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Old 07-24-22, 03:16 PM
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​​​​​​https://www.backcountry.com/brooks-e...m_term=Content
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Old 07-24-22, 03:34 PM
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I'd look around on your local facebook marketplace. I'll bet you can find a B17 locally for substantially less money than what Amazon is charging. For that price, why not buy it from a local bike store?
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Old 07-24-22, 04:20 PM
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Originally Posted by 50PlusCycling View Post
The S probably means “standard” (steel rails, small rivets). The saddle usually includes a cheap wrench, but they don’t come with leather conditioner. Honestly, I have never used a Brooks wrench or their conditioner. I have wrenches in my tool box which work better, and since I park my bike indoors and out of the weather, I haven’t had any need to use leather conditioner. The biggest threats to a leather saddle are direct sunlight and exposure to rain. Some people like to use the conditioner to reduce break-in time, but I don’t think it makes enough difference to bother.
The "S" stands for short. Every Brooks leather saddle i've ordered (4 I think) from Amazon or otherwise has come with the leather conditioner.
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Old 07-24-22, 04:29 PM
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Buy from a shop, even if you buy online. Lick Bike and Ben’s Cycles are brick and mortar and will do you right on Brooks saddles. Jeff Bezos doesn’t need or deserve your business as much as either of them.
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Old 07-24-22, 04:53 PM
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Originally Posted by Rolla View Post
Buy from a shop, even if you buy online. Lick Bike and Ben’s Cycles are brick and mortar and will do you right on Brooks saddles. Jeff Bezos doesn’t need or deserve your business as much as either of them.
In searching I discovered I can order through Walmart.com $113.00 delivered to my door. They get it through a 3rd party just need to make sure its returnable to the store if I have a problem.
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Old 07-24-22, 07:03 PM
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Wal-Mart is just another predatory retailer, but at least the Waltons build bike trails (in Arkansas).
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Old 07-24-22, 07:28 PM
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Originally Posted by Rolla View Post
Buy from a shop, even if you buy online. Lick Bike and Ben’s Cycles are brick and mortar and will do you right on Brooks saddles. Jeff Bezos doesn’t need or deserve your business as much as either of them.
When you don't have a LBS any longer, man you miss them. I no longer have a local bike shop. I do try to visit a regional chain with three shops within an hour or so of me.

But I do much of my buying online as they don't carry 27" tires and other vintage type items. There are a couple of brick and mortar shops I like and try to buy from them when I can. I'm sure there are more and I once considered starting a thread for people to share their favorites. When these shops are gone, they're gone. Amazon just gets piddly little purchases from me for bikes.
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Old 07-24-22, 09:36 PM
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The questions and uncertainty - and the inability to actually call and ask questions - are among many reasons to buy from an online or local bike shop instead of Amazon. I think with a tiny amount of looking, you'll find the exact saddle you want for a comparable price and have a customer service number that actually knows about the products they're selling. There's a million online actual bike retailers and most have free shipping after a very modest price threshold and prices are comparable to Amazon.
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Old 07-24-22, 09:57 PM
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Usually I check Amazon as well as several on-line bikeshop vendors. These days, Amazon is almost always the worst price. Even for stuff like Park Tools, they will sell above the manufacturer's suggested retail price.
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Old 07-25-22, 03:31 AM
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Originally Posted by Camilo View Post
The questions and uncertainty - and the inability to actually call and ask questions - are among many reasons to buy from an online or local bike shop instead of Amazon. I think with a tiny amount of looking, you'll find the exact saddle you want for a comparable price and have a customer service number that actually knows about the products they're selling. There's a million online actual bike retailers and most have free shipping after a very modest price threshold and prices are comparable to Amazon.
The risks people will take to save a few bucks always leaves me scratching my head. My time has a value to me. Dealing with not getting what I thought I was going to get is a waste of that time.
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Old 07-25-22, 07:46 AM
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Originally Posted by indyfabz View Post
The risks people will take to save a few bucks always leaves me scratching my head. My time has a value to me. Dealing with not getting what I thought I was going to get is a waste of that time.
But you can save so much money! Almost enough to cover the return shipping when you figure out you've been had by an unscrupulous lister (and that assumes, perhaps incorrectly, you'll be able to return what you bought so cheap). And really, don't you get bored sometimes, and the chance to run around finding packing materials to return the merchandise and go ship it back relieves that boredom. It turns "I didn't do anything this afternoon" into "I spent half the afternoon mailing that back" -- surely that's better!
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Old 07-26-22, 06:29 AM
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Originally Posted by Polaris OBark View Post
A new one I bought from my wife arrived with the little envelope opened, no tool, and no leather conditioner. It wasn't worth the hassle to send it back, but at this point with Amazon, just assume you aren't the original owner.
Returning items bought on Amazon is very easy. Go to you Amazon account and view your past orders. Select the item you want to return. You can select to return it to any UPS Store, Whole Foods, Kohls or other alternatives. The item does not even have to be packaged up. Return it and show the clerk handling the return the email you received from Amazon when you initiated the return. The clerk will scan the QR code in the email and you are all done. The refund can come in whatever way you chose when filing he return. I choose to get a credit on my credit card ir a credit to my Amazon account. The credit is almost always done in an hiur or so.
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Old 07-26-22, 06:47 AM
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Have you checked with your LBS to see what they will sell it for? The difference might not be huge, and they may (or may not) sell it below msrp in order to make a sale, acquire a customer, and keep the doors open.
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Old 07-26-22, 07:08 AM
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Originally Posted by oldwinger14 View Post
Returning items bought on Amazon is very easy. Go to you Amazon account and view your past orders. Select the item you want to return. You can select to return it to any UPS Store, Whole Foods, Kohls or other alternatives. The item does not even have to be packaged up. Return it and show the clerk handling the return the email you received from Amazon when you initiated the return. The clerk will scan the QR code in the email and you are all done. The refund can come in whatever way you chose when filing he return. I choose to get a credit on my credit card ir a credit to my Amazon account. The credit is almost always done in an hiur or so.
Thank you for your detailed explanation, but I fully understand how to return items.

The issue is Amazon selling items other people have returned, as new, even though they are open-boxed, used, missing some or all of the components, and so forth. I've had stuff like a pair of handlebars where there were deep gouges from some ape pulling brake levers back off before returning them to Amazon, to be re-sold to me as new.

This happens sufficiently frequently that one cannot count on getting a genuinely new, unopened item from Amazon.

The flip side of "returning items bought on Amazon is very easy" is that they have to do something with all of those returned items. Bezos didn't become one of the richest people on the planet by donating everything to the local bike co-op.
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Old 07-26-22, 07:20 AM
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Interesting.... I have never gotten an obviously used item from Amazon.

I would much rather purchase from a LBS (Edit) if one were still around...

Originally Posted by Polaris OBark View Post
Thank you for your detailed explanation, but I fully understand how to return items.

The issue is Amazon selling items other people have returned, as new, even though they are open-boxed, used, missing some or all of the components, and so forth. I've had stuff like a pair of handlebars where there were deep gouges from some ape pulling brake levers back off before returning them to Amazon, to be re-sold to me as new.

This happens sufficiently frequently that one cannot count on getting a genuinely new, unopened item from Amazon.

The flip side of "returning items bought on Amazon is very easy" is that they have to do something with all of those returned items. Bezos didn't become one of the richest people on the planet by donating everything to the local bike co-op.

Last edited by timdow; 07-26-22 at 08:26 AM.
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Old 07-26-22, 07:21 AM
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Originally Posted by timdow View Post
I would much rather purchase from a if one were still around...
I see what you did there.
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Old 07-26-22, 07:25 AM
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Originally Posted by Polaris OBark View Post
The flip side of "returning items bought on Amazon is very easy" is that they have to do something with all of those returned items. Bezos didn't become one of the richest people on the planet by donating everything to the local bike co-op.
​​​​​​https://www.amazon.com/returned-sale...items+for+sale

​​​​​​https://www.amazon.com/Warehouse-Dea...de=10158976011
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Old 07-26-22, 07:28 AM
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A couple of weeks ago I bought a deeply discounted, designated used item (a ramp for a bike rack) from Amazon (couldn't find it elsewhere). When it arrived, the box was a little bit dinged, and the ramp had a tiny scratch in it. It was in much better condition than some items I have received that were sold as "new."
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Old 07-26-22, 07:33 AM
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My issue isn't as much with returning but rather that I don't have the item I ordered. The mount for my headlight broke back in May. In preparation for my Vermont tour in early June I ordered a new light because I got tired of searching for a replacement bracket. I believe I bought the light through Planet Bike's Amazon store. The package was supposed to included the light, bracket and charging cord. Box arrived. Inside the sealed box was the manufacturer's packaging containing the bracket, the charging cord BUT NO DAMN LIGHT! Called Amazon. They agreed to ship me another one right away. Box arrived two days later. Inside the sealed box was the manufacturer's packaging containing the bracket, the charging cord BUT NO DAMN LIGHT! I kid you not.

This was a couple of days before I was supposed to leave for the trip, so I did not have the item I needed in time for when I needed it. Fortunately, the bracket for the new light fit the old light. Amazon said they would reverse the charge on my credit card but did not, so I had to call and bug them again.
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Old 07-26-22, 07:40 AM
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From one of the listings:

Products are shipped randomly. When you choose to buy this product, it means you want to try the surprise, this is a very mysterious microphone (1 piece product, not including the box)
  • Products include: drones, watches, headphones, chargers, Bluetooth speakers, cell phones, cartoon toys and other products.
  • All products are brand new,quality and quality are guaranteed. The characteristics of the random electronic box is random! Do not accept specified products! Please also understand.
  • Each product is safe, good quality, already packed and ready for delivery!
  • The best choice of gifts, if you do not know what to give to friends, you can also look at this interesting box
One of the reviews:

I purchased this item, hoping for a pleasant surprise. I paid about $50 and received a $10 pair of earphones and a $30 gift card for a company called "Demon-Box".
I'm mad as hell. I don't want a gift card to some website I never heard of. I don't want to pay an additional penny to get another worthless item. I spent $50 dollars and expected something close to that in value.
DON'T BUY THIS!!!!!!!!!
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