Need Strava help
 

I'm at my wit's end with this Strava issue. FWIW trying to get help from Strava is like pissing into the wind. So, I am a premium member. When I go to Strava on my desk top all I get is a blank page with a few headers. If I go to Dashboard and then Activity Feed, I get nothing. If I go to Training and My Activities I get my rides only. I had lunch with a friend who said he had some issues with Strava and he used his cell phone to call up his page. It was fine. So, duh, try your cell phone I told myself. I did. It works just like always. I am old so I either need someone who knows computers or a 10 yr old. What do I do?

Are you logged in when you go to the Strava homepage?
Once you're logged in, the default view should be Dashboard and in the middle it should show the activities of people you follow. Then, there's a pull-down menu to show different clubs you've joined. Here's a good club to get you started:
https://www.strava.com/dashboard?clu...feed_type=club

If you're not following anyone or haven't joined any clubs, there won't be much there. Find some local members, bike club members, etc.

For a start, you can follow me if you want: https://www.strava.com/athletes/120040584
and Wout van Aert, to keep yourself humble: https://www.strava.com/pros/189040

If you knew most of this and are still not seeing something, it may be an issue with the site having been down temporarily.

I pay for a subscription with RideWithGPS. But even before I started that, RWGPS would almost always answer me the same day I ask the support question. As recently as two months ago I ask them a question and again they answered and solved it the same day I ask. So you might consider that come renewal time.

The ride pages on RWGPS don't have as much detail on them as I like. So by turning off the "New Ride Page" in settings I'm still able to get back to the older page that has a wealth of useful metrics and tools to see splits and such.

However more to your issue, are you certain it's not an issue related to how your privacy and the privacy of other's are set?

I'm logged in and when I go to the people I was following it says I'm following them. Yes, it used to show the people I'm following but it no longer shows anyone.

Try clearing your cache. Depending on what your browser is, it's in different places. Doing this may (depending on what you click or unclick) log you out of anything you are logged into so have password ready.

The mobile browser working is the tell. It is a local machine issue of some sort.

Recently a site I frequented broke under Firefox. The solution was to use Safari. There is no shortage of browsers available. Each has it's own set of pros/cons in how it interacts with the world.

Try another or try reconfiguring whatever one you are using. Various script Anti-Tracking, and ad blockers fail from catastrophically to all manner of gracefully. Then sometimes it's the website itself can sometimes have a beef, too.

I agree the problem is with your browser not Strava. I've not heard of this type of issue with Strava. So, I suspect all the main browsers work with Strava without issue. I use Firefox. So, I guess if you're using some uncommon browser that could be the thing.

Aside from clearing the browser cache for Strava, you may also have changed some setting set that messes with Strava. Perhaps a security thing. Maybe even something in your virus protection. You could try temporarily disabling that just to see if it works.

Another thing is Strava can be set to work with all sorts of 3rd party things. Perhaps you're using something that is messing with loading the Strava pages. If so, try disabling those.

I also use Firefox and have for 10 yrs. and have been with Strava for around 5-6 yrs. Everything was fine until now.

I’d start with deleting the Strava cookies (aka browser cache) and logging into the site again, too.

Cookies and cache are two different things. Clear both for Strava or clear all. Close that tab or the whole window. Restart browser or open new window, try again, Still having troubles clear all and reboot pc. It is a problem with your PC. Once you have a bad page error browsers will default to it because that is the easiest for the software. There is a setting in Firefox to refresh pages every time you load. Might be worth your time to find it and enable that.

Ah, right. Thanks for the correction.

When I was younger, I was told computers were going to make things easier and quicker. I think I was lied to. We now spend hours trying to keep them doing what they say they will do.

Just a little update. My problem continues on my desk top.However, we have the same brand/model computer in the next room and we use Firefox on both. That computer works fine and, as I said, my phone works. So, three devices with Firefox on all and only one of them is not giving me the proper page. I'm at a loss. Oh, FWIW, STRAVA support is absolutely useless. The worst of any entity I've had to deal with.

Most likely a browser cache problem.

Doesn't seem to be a Strava problem, to be fair. Have you tried removing Firefox and reinstalling it fresh w/o any extensions?

I love Firefox. The only time I have weird web page troubles is when Firefox has downloaded an update, but I haven't closed and reopened Firefox. Some pages seem broken or incomplete. It's always good again after reopening.

My Youtube feed page was showing blank rectangles instead of video thumbnails yesterday. Restarting Firefox fixed it.

I do the semi-manual firmware update setting -- it pops up a notice that it can download an update, and reminds me to close and reopen when it's done. There's probably a fully auto method, I suppose.

I haven't. I'm afraid to. I'm old and need help from a 10 yr old. I should get my granddaughter over here.

If this is a Windows PC then you should have Edge on there as a browser option. Try opening up Strava in that and logging in. If you don't have any issues, then it's clearly a Firefox issue and 99% likely to be browser caching.

Fixing it might be as simple as pressing CTRL + F5 on the dashboard page to force a hard refresh. Otherwise you can dump the Firefox cache by going to Settings -> Privacy and Security -> Cookies and Site Data -> Clear Data.

Thank you.