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Ever feel odd/uneasy about bringing a non-LBS brand bike into an LBS for assembly?

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Ever feel odd/uneasy about bringing a non-LBS brand bike into an LBS for assembly?

Old 12-02-05, 09:12 PM
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Ever feel odd/uneasy about bringing a non-LBS brand bike into an LBS for assembly?

Ever buy a frame from one website, score a drivetrain from another, and bring it into a bike shop for assembly and feel queasy about it? Like, "They are going to think that I am taking their lively hood away"??
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Old 12-02-05, 09:42 PM
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Nope. Every bike and nearly all parts were purchased and installed at the same LBS. Occasionally they even advise me to purchase online and bring the part in.
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Old 12-02-05, 09:50 PM
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As long as you don't ask them to do the work for free, they should be happy. Don't worry about it.
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Old 12-02-05, 10:20 PM
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And if you can't stop worrying about it, just say you got all the parts from your friends. Really though, it's in their best interest not to say a word about it.
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Old 12-02-05, 11:00 PM
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I own two bikes of a certain brand that is only sold in two bike stores in this city. The first was purchased from one of these stores, the second from the other. I haven't yet, but one of these days I'll be bringing that first bike to the second store. I'd better take off those store stickers.
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Old 12-03-05, 04:20 AM
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MY LBS worked on my Airborne with no problems. They get paid on labor the same no matter the brand and they'll do the same job.
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Old 12-03-05, 05:02 AM
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To them is should just be another bike that theey are being paid to put tougher. $$$$ speak louder that LBS bike brands.....
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Old 12-03-05, 08:59 AM
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Not in my neighbourhood. I cannot come to terms to decide from wich bikestore I will be buying the next bike. I have a really good relationship with all of them, they provide friendly advice and incredible prices, without mentioning countless free labor on small little things.

I am telling you ... the moral dillema is killing me. The three of them earned my business big big time.

I guess I will have to buy 3 new bikes to keep everybody happy.
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Old 12-03-05, 09:00 AM
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We don't care if you get the stuff online altho I like to know how much you paid. The interesting thing is how often we get stuff in that customers have purchased online, that does not fit, is damaged, poorly built(SuperGo wheels!) or was the wrong part.
But at the end of the day work is work.
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Old 12-03-05, 09:13 AM
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Originally Posted by Rev.Chuck
We don't care if you get the stuff online altho I like to know how much you paid.
Hi Rev.

I was curious about this part of your post. Are you saying you like to know how much they paid for an online part because it's usually not much less than you could have gotten it for them at the shop? Or because you want to know where a good deal for the stuff you see might be? Or is it simple curiosity? None of the above?
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Old 12-03-05, 09:53 AM
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Having managed bike shops for 12 years in the past, I would say if your frame and parts are a step or two up from the average run of the mill exage, alivio and tourney stuff that they spend most of their time working on/repairing. They will smile with joy, hand you a ticket and say pick it up in 48 hours.
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Old 12-03-05, 10:07 AM
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The staff in the bike shop in my neighborhood enjoy working on REAL bikes that were purchased elsewhere. They don't carry Italian-made bikes or titanium bikes, and like to check out a nice bike that comes to the shop.

What they HATE is being brought a Wal-Mart bike. Often, the parts on a Wal-Mart bike are not "standard" parts available in the shop, or through its parts vendors. Odd-ball gear changers used ONLY on a Wal-Mart bike. Plastic bearings. Pedals with NO bearings. Flimsy construction, poorly assembled.

The owner paid $59.95 for the bike. Tell them what a REAL rim costs, parts and labor. Tell them what real brakes cost. Their response? "How can you charge me $75 to replace the rear wheel? I can buy a brand new bike for $59." And they get angry. And, they imply the folks at the bike shop must be crooks.

So, to prevent all that grief, if someone brings in a Wal-Mart bike that has a flat tire, fine. But, if they say, "I need new brakes" or "I need a new wheel", the staff takes the easy way out. "Sorry...we don't do repairs on that particular bike".

In contast, I was in a larger bike shop when a lady pulled in with a top-of-the-line German car. Dressed in expensive clothes. Expensive baubles on her ears and fingers. Holding a Wal-Mart kid's bike with the price tag still on it. She was with a four year old girl who was looking anxious.

The lady said "I bought this bike yesterday, and it isn't riding very well...something is wrong with it". It was just a shiny new Chino-crap bike that had be assembled by brain-dead Wal-Mart wage slaves. The mechanic stopped what he was working on, and rebuilt that crummy bike. Made it rideable, at least for the few months its cheapo parts would last. And, he was friendly and smiling and pleasant.

The little girl was thrilled. And, hopefully, next year mom will have the good sense to come back and buy a real bike for her little girl from a real bike shop.
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Old 12-03-05, 10:25 AM
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Originally Posted by 610
Ever buy a frame from one website, score a drivetrain from another, and bring it into a bike shop for assembly and feel queasy about it? Like, "They are going to think that I am taking their lively hood away"??
I wouldn't think so, it's just business to them. They obviously won't make as much money on the deal as if they sold you everything but, a labor sale is ALWAYS more profitable than no sale.
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Old 12-03-05, 10:31 AM
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Thanks for the feedback! Feel a lot better now!

If bike companies would put out more steel frame road bikes I wouldn't have to go through this...
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Old 12-03-05, 10:54 AM
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Mostly I am just curious about how the pricing compares to ours. Some of the onliners are not much different than our pricing and with shipping(and the hassle of returns for the wrong stuff) even higher. We can't beat a SuperGo but Performance is close to us in price, some items are even higher.
It is also cool when someone scores a used vintage frame or similar of Ebay.
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Old 12-03-05, 01:15 PM
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my local lbs doesn't mind one bit. I read several threads awhile ago here that said lbs were pissed when someone brings in components bought elsewhere, he said they didn't mind. business is business. I have taken in 2 merlin frames and a cannondale and a trek frame with components bought online and have had them put them together for me. no problem. coming up I have a new cross and cr road frame and going to have him set up the last one. after that I will be doing all of the work myself.
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Old 12-03-05, 03:11 PM
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To be fair, I did go into my LBS to get a Trek 7700fx but there weren't any, and still now the 7.7fx hasn't even arrived.

They know how low I got my Airborne and they completely understand why I couldn't pass that price up. They do like the bike.
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Old 12-03-05, 03:26 PM
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I buy online and via mail order, shop at big box outdoor stores as well as shop at local bike shops, and small retailers in my community as well. But I like to buy local first.

Somehow, I've matured my consumer spending habits to recognize the value of spending locally. Even if a part costs 140 bucks locally instead of 110 plus shipping.

If I go in to a LBS, mess around a little bit, and ask about a part, and the salescrew has it in stock, brings it out, and we talk it up, I will buy it. Even if I was just looking at the same part on Nashbar and it was 10 bucks less.

I know the value of a dollar and know watching the pennies makes cents, but I am coming to a new understanding that the true value of exchange in a community is independant of an items' monetary cost.
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Old 12-03-05, 04:14 PM
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Originally Posted by Rev.Chuck
Mostly I am just curious about how the pricing compares to ours. Some of the onliners are not much different than our pricing and with shipping(and the hassle of returns for the wrong stuff) even higher. We can't beat a SuperGo but Performance is close to us in price, some items are even higher.
It is also cool when someone scores a used vintage frame or similar of Ebay.
I never ever buy anything bike related on the internet

1) I actually like my LBS's
2) Clothing = one shot , one kill
3) Parts = Order on friday morning, get them by tuesday without shipping charges.
4) Bikes = I can see and touch the item.
5) Prices = unbeatable ... regardless
6) Satisfaction = immediate and garanteed.
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Old 12-03-05, 04:21 PM
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Originally Posted by Rev.Chuck
Mostly I am just curious about how the pricing compares to ours. Some of the onliners are not much different than our pricing and with shipping(and the hassle of returns for the wrong stuff) even higher. We can't beat a SuperGo but Performance is close to us in price, some items are even higher.
It is also cool when someone scores a used vintage frame or similar of Ebay.
Funny you can't beat Supergo but come close to Performance. Performance now owns Supergo. Me thinks things are going to be changing a bit. I agree with the freight added and return hassles. I've been waiting two months for some e-retailer from ebay that goes by zuesters to correct a misshipment on tires. I doubt it will ever happen.
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Old 12-03-05, 07:29 PM
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I have not been to the Supergo site in a while but I remember their pricing being near wholesale. They had some Fox RL80s with a Chris King headset(This allowed them to get around Kings Dealer agreement on pricing) For about $40 more than the wholesale price of just the fork.
I see new stuff on Ebay, all the time, that has to be stolen. NIB suspension going for 20% less than wholesale. Even if a guy was EPing stuff he would not break even. Crazy.

Performance appears to be buying all the onliners. My guess, they will raise their pricing at all their aquisitions and use some of them as cover to blowout stuff they can't sell, thru Performance, to keep from besmirching the Performance name.
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Old 12-03-05, 07:51 PM
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I live in a military town, so the LBS doesn't mind, as long as you pay for the work of course. I even bought my Cannondale at a Specialized dealer. The components are always the same no matter what frame their on.
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Old 12-03-05, 08:39 PM
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I have been having a similar debate in my head. I found a great deal on a mountain bike fork online and want to have my LBS put it on. I keep thinking that there is something wrong with hauling it all in there and asking them to install it.

It's particularly strange when you only have one LBS in town. They have labor rates posted in the shop and fork install is listed at $20. Doesn't say you have to buy it there but still...
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Old 12-03-05, 08:46 PM
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Posted rate. Is there any small print at the bottom?

You can't give a customer a hardtime because they got a good deal.
The annoyance is the myth that the onliner is always cheaper and that cheaper is always better.
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Old 12-03-05, 09:09 PM
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Originally Posted by Rev.Chuck
Posted rate. Is there any small print at the bottom?

You can't give a customer a hardtime because they got a good deal.
The annoyance is the myth that the onliner is always cheaper and that cheaper is always better.
I hear ya but my concern is what happens if they are way higher. If I can save $100 by going online than i really have no choice. That buys a lot of groceries around here.

If I shop the LBS for the fork and then end up buying it online, it almost seems like it would be worse. It's like..."well, i didn't like your price but i do want you to install it." Seems worse but maybe it isn't?
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