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Nashbar Return Policy

Old 12-02-05, 10:09 PM
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Nubie
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Nashbar Return Policy

What's Nashbar's return policy like? On the site, they say they have a 100% satisfaction policy, but then under returns, they say items over 1 yr old or excessively used are subject to a "restocking fee" and "credit slip refund." What does that mean exactly? At first, they make the policy sound like REI's policy, but then at the end it sounds sketchy.

Does anyone have any good/bad experiences with returns to Nashbar? Thanks!
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Old 12-02-05, 10:25 PM
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Tell your return want and details of why and when purchased.
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Old 12-02-05, 11:01 PM
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Originally Posted by EricDJ
Tell your return want and details of why and when purchased.
I haven't purchased anything yet, but I have several items in my cart right now totalling around $200. Most of them are saddles. I wanted to test out some new saddles that aren't available locally, and if I decide I don't like them, I'd like to be able to return it. In good condition, of course. I wouldn't return anything that was all beat up.
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Old 12-02-05, 11:15 PM
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Originally Posted by Nubie
I haven't purchased anything yet, but I have several items in my cart right now totalling around $200. Most of them are saddles. I wanted to test out some new saddles that aren't available locally, and if I decide I don't like them, I'd like to be able to return it. In good condition, of course. I wouldn't return anything that was all beat up.
Isn't that pushing the limit?
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Old 12-03-05, 07:17 AM
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Originally Posted by TomM
Isn't that pushing the limit?
+1

They almost have to take them back. If it is with in a month, you could just dispute it on your credit card and they know this. Not worth the fight for them. You would have to pay the return postage. But somehow it dosen't seem very ethical to do this.

BTW I just ordered something from them and the item they sent me was mislabled so I got something else. I called them and they sent me a return shipping label so I did not have to pay postage since it was clearly their fault. I think they are great guys to deal with.
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Old 12-03-05, 09:13 AM
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I think I've returned 2 things to Nashbar, both without any problems. One of the item failures was possibly my fault, but they still replaced it. In this case I would email them to get their return policy on saddles...emailing so you have a record of the policy if you have a later dispute with them.

http://www.nashbar.com/contact.cfm
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Old 12-03-05, 09:46 AM
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Nashbar and Performance have been excellent in making and adjustments and/or returns. All you need to do is ask.

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Old 12-03-05, 09:56 AM
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They will take saddles in return if they aren't abused. I've done it. They will resell the returned ones at a discount in the "returned goods" section of their website.

I do not believe there is any ethical issue. Nashbar and every other retailer of cycling goods sells products (saddles) that they have no idea of how to spec for any particular user knowing full well that most users will find many of them insufficient. Saddle returns should be an expected cost of business. A small retailer like Wallingford can do it, so should everyone else.
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Old 12-03-05, 11:48 AM
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Thanks guys.

I also do not see that there is an "ethical issue" here. Multiple people on this forum have recommended that I "try as many saddles as possible." Does that also mean "buy as many as possible?" Unfortunately, Visa and Bank Account simply won't allow that. I think they'd disown me if that were the case. I'm not saying that I would keep these saddles for years and years and return them in poor condition. If I bought a dress, brought it home and realized that it did not fit, or more likely made me look like a member of the bovine family, I would promptly take it back. And the store would usually not question it. How is this not similar?
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Old 12-03-05, 01:03 PM
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Ethics aside, you shouldn't have any trouble. Keep track of your paperwork just in case.
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Old 12-04-05, 09:20 PM
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I reckon saddles are something you have to test to see if they work -- my LBS gives you a week to change your mind, but some give longer. But if I were Nashbar I think I would be a little peeved if a customer bought 5 saddles in one go and returned four of them four weeks later. It would make me think that customer has been puttting them on and off a bike like trying on shoes or something. Ethically it somehow seems logical to me to buy one, try that one out and only return it if it doesn't work. It will take longer, but it somehow makes more sense. And you might even luck out and find that the first one you buy is the dream saddle and you don't need to look any further.
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