freebird

Why move this?

redfooj

[QUOTE=chimblysweep
"We are completely happy with the job we did for you (given what we had to work with). The photos are not a reflection of a poor job done by us but imperfections in the polishing and finish work done by the builder. By definition, slander = a false and malicious statement injurious to a persons reputation. So, we are not trying to "scare" you into not sharing your experiences with others but suggesting you know what you are talking about before making statements that are false in regards to our finishes. You are entitled to your opinions but be careful of how you state them, as our web master will be keeping a keen eye on the forums and comments regarding this issue. We will send our email correspondence with you to our attorney so there is no misunderstanding."
[/QUOTE]


i am Rolling On the Floor Laughing - Laughing Out Loud, at what they wrote.

though, to be fair, i've seen a ton of fancy high-zoot, mega expensive bikes with equally terrrible paint jobs (lug-lining especially); the only exception is acme for vanilla.

the person who wrote that email... deserves a good backslap across the face

pigmode

I definitely agree that this is poor workmanship. I had been thinking about using them for a lower budget project but not now, tomorrow, or ever.

What "imperfections in the polishing and finish work done by the builder" is the guy talking about? Is it the chromed fork crown that shows blue paint that leaked into the exposed pores through the masking? Was that crown painted originally?

I definitely agree that this is poor workmanship. I had been thinking about using them for a lower budget project but not now, tomorrow, or ever. Also, this thread doesn't belong in Foo. I don't know what someone was or maybe wasn't thinking.

FlippingHades

That wasn't written by a lawyer, but by some dip**** customer service personnel with an ego problem and an inability to consult the dictionary before attempting to use big words. Slander is defamation of character spoken aloud. When it's in print, it's libel.

Plus, it's not EITHER of those if it's true, and they clearly ****ed up that finish. Way to go, Spectrum. Lost another customer, right here.

BadAssBiker

No.

You move this over some aol-chit-chat-banter-**** that has been going on lately.

shakeNbake

ROFLMAO!!

The asshat who wrote that have never been anywhere within a 100 miles of a law school. Probably homeschooled.

I dare you, no I double dare you mother****er, to sue! I bet the judge couldn't even stop long enough from laughing his ass off to even bang his gavel.

eurotrash666

looks like they hired $5.51/hr illegal immigrant labor to do the masking job. either that, or they don't understand what stainless lugs are supposed to be- the ultimate form of beauty in handcraft.

i'm not sure if this is foo, either. i did a thread in SSFG about painting my junk, and there's yet another new thread about ye olde rattlecan overhaul up now. the frame in question is fixed, right?

here's some FG tag words: Fixed, track, cog, track ends, miche, lockring, NJS, pista.... now it can go back in SSFG.

Placid Casual

Hipster, messenger bag, tattoos, pie. Now put this thing back where it belongs.

lrzipris

Just so there's no confusion or unintended fall-out to a reputable business, it should be made clear that Spectrum Cycles, in PA, a highly-regarded frame builder, is not associated with this company.

chimblysweep

yeah, spectrum cycles and spectrum powder works are totally unrelated.

the builder spectrum does some lovely work.

barba

Odd that this thread was moved. I agree that you are likely in no danger of being sued. Customer disatisfaction is more than likely not grounds for legal action. The fact that anyone at the company would make such a stupid threat really says volumes about the company.

chimblysweep

i'm just puzzled as to why a company thinks it's illegal to show people the work they did.

InTheTrenches

Must be you have never seen any Latino body and paint work. More likely some ****** from Nevada.

Having seen many Spectrum paint jobs and dealt with Kellogg, that is almost hard to believe, the work quality or the "official" response. What a shame for such a cool bike

lrzipris

Please see above. This thread is not about Tom Kellogg's Spectrum Cycles, but a different company altogether. Besides the top quality of Tom's worksmanship, I don't think he'd cop an attitude about legitimate customer complaints.

Jonny Cycle

I have to say I take offense to this comment. I spend a lot of time doing finishing/polising work on my frames and always strive to achieve perfection. On ALL my frames the lugs are all smoothed and thinned, the brazing clean (no excessive silver gobs anywhere) and the polishing is always a nice mirror finish (no scratches or pits). I'm not saying I'm perfect or the best builder out there, there is always some amount of imperfection in anything. This frame was pretty close to perfect and managed to come out perfect the first time. I have to admit I don't know the cost of this re-paint, so maybe for the price paid this was a fine job, as perfection does come at a cost (time and $). Blaming it on my work seems kind of rude. Perhaps Spectrum should have said: "We are completely happy with the job we did for you (given the amount of money we charged and time we had to work with)." I'm sure I probably pay my painter quite a bit more than Spectrum charges...but the results are always perfect:

https://jonnycycles.com/trackpix14.html
https://jonnycycles.com/roadpix4.html

FlippingHades

It's not.

Period.

They're trying to intimidate you, pure and simple, into not exposing the fact that they did crap work and then tried to blame everyone but themselves instead of fixing it. This shows *terrible* business sense, imo. You **** up, you fix it. Period. It's how you take a mistake and possibly turn it into something positive for your company's image. They've done the exact opposite.

chimblysweep

To be clear, I'm 100% with you, Jon. Trying to pass their crappy work off on you was just plain wrong. I'm still overwhelmed at how beautiful that Jonny Cycles frame is, and how completely happy I am with the build work (and the original paint, had I personally not screwed it up). I could not recommend your work enough.

And if you knew how much i paid spectrum powder works for this screwed up finish, you'd be floored.

Jonny, I do think you're the best builder out there. That's why I got my frame from you. And it's lived up to all my crazy expectations in both strength and awesomely beautiful looks.

I think most people see that comment for what it is. An excuse, after-the-fact, passing the buck.

operator

Uh huh. And a $300 an hour legal immigrant would've done that better right? Keep your **** to yourself.

InTheTrenches

Well, that would explain my surprise, wouldn't it?

womble

You should probably reverse your signature for this thread

Has anyone forward this to Spectrum Powder Works? It'd sure be interesting to see what their response was.

Chimblysweep- have you considered some sort of small claims type legal redress yourself?

Cyclist0383

+1

Send a copy to Spectrum Powder Works so we can hear their side of the story.

chimblysweep

i can continue to post our email exchanges up here, but basically, they're saying my desire to have clean masking lines is "unreasonable expectations."

I received the frame damaged in shipping. I called them to tell them about that and about the masking problems. There were alot of exchanges about fixing the damage to the frame (they wouldn't let me use my builder, insisted on doing it themselves) and when I brough up the masking errors they blamed my builder (BS) but said they'd fix both problems if I paid the shipping R/t again. So I did. They fixed the frame damage but not the masking. In fact, I'm not really sure what they did re: masking because the frame came back to me with the coupler covers off but the masking not fixed.

I brought it up to them, expressing my disappointment at them not fixing something I'd expressly asked them to fix. They went ballistic.

Cyclist0094

At first I thought this might be another post of someone trying to get something for nothing but a picture is worth a thousand words, I had seen Spectrum's website awhile back and gotten a couple of good recommendations so I was seriously considering sending one of my MTB frames to Spectrum this winter. They probaly are capable of doing good work, but that attitude and email doesn't sit well with me.
20 minutes of work could have cleaned up the overspray and fixed the detailing How stupid to lose your reputation over some minor details.

I have seen better work at Earl Scheib. and they pay $5.51 an hour
Add me to the defendant list also!

Sawtooth

Making an obvious mistake is one thing; refusing to own it and make it right is another. Count me out for ever using them on one of my jobs.

slowandsteady

Okay, so maybe I could buy their argument that the bike was too damaged to paint, but I fail to see how an obviously poor masking job on the head tube has anything to do with scratches on the down tube!!!