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If you owned a nationwide bike business

Old 01-01-07, 11:58 AM
  #1  
daredevil
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If you owned a nationwide bike business

Would you hang out in the foums to make sure your company didn't get bad PR and try to remedy it if it did?

Personally, I think that would be smart business. Do you think it happens? I do.
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Old 01-01-07, 12:10 PM
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Why not? Even Starbucks responded to things that WE posted on the net. Of course their response was covering it up and calling the person a liar, but that's a response.
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Old 01-01-07, 12:16 PM
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I bet it happens . . . and I think you're right; would probably be a smart thing to do.
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Old 01-01-07, 12:33 PM
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Check out the brand forums over on mtbr.com. Company reps frequently show up there, either providing advice, asking for feedback or trying to correct things posted by disgruntled owners.

Didn't we also get some reps here a while back? I seem to remember a thread about an aftermarket frame painting company where the owner chimed in to the debate.
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Old 01-01-07, 12:34 PM
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Kryptonite locks sent someone over about the pen fiasco, Flyte/Airborne was here, a few others too
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Old 01-01-07, 12:35 PM
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I think this is related to this thread: http://www.bikeforums.net/showthread.php?t=256706 It has high winter entertainment value.
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Old 01-01-07, 01:32 PM
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A company could use Ghandi as their rep and give Campy stuff
away free and still they will be badmouthed here. I would come
here to gauge people opinions but I would take them with a grain of
salt and never get into a protracted online battle with someone.
Conversely, there are certain posters here who when telling how bad
a product / business is make me know it will be a good item for me to
check out. Thier negativity is a stamp of approval for me.
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Old 01-01-07, 03:25 PM
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Originally Posted by -=£em in Pa=-
A company could use Ghandi as their rep and give Campy stuff
away free and still they will be badmouthed here. I would come
here to gauge people opinions but I would take them with a grain of
salt and never get into a protracted online battle with someone.
Conversely, there are certain posters here who when telling how bad
a product / business is make me know it will be a good item for me to
check out. Thier negativity is a stamp of approval for me.
ROTFLMAO!
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Old 01-01-07, 04:01 PM
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I think dd thinks he should have had a response from Nashbar over his purchase of some tyres that has been the subject of a thread on Commuting over the HOLIDAY period. He figures that someone should spend their holidays checking all the bicycle forums to see if their company is being lampooned for what he thinks is bad dealing, and make right instantly those customer complaints.

DD has been given more advice than you can poke a stick at. We can all just hope that when Nashbar opens its complaints... errr, customer service line... first thing tomorrow morning, he'll be on intent on arguing like he has with the sagely advice in Commuting. I have a feeling that the good company Nashbar is, he'll get his satisfaction... although not as fast as he wants.

And LEM, you've got it summed up every which way you turn.
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Old 01-01-07, 04:13 PM
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If I owned a nationwide bicycle business, I'd be focussing on my nationwide bicycle business, not wasting my time hanging out on forums!!


Most business owners have enough to do without wading through a whole heap of forums in case there might happen to be an occasional person who wants to whine about their company.
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Old 01-01-07, 04:17 PM
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Maybe if I had a decent budget. In present day everyone seems very tight fisted. However, if I was a person who's sole job was to surf the forums I would expect to be the first on the chopping block if the company ran into hard times.
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Old 01-01-07, 04:50 PM
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One of the owners of Electra has participated in Townie discussions. I wrote Breezer about their lights, was encouraged to post their reply here, and I did. Both of these interactions seemed positive and friendly.
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Old 01-01-07, 04:59 PM
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I'd be a part of any community like this trying to learn things and get advice on how i can make my buisiness the best in the country for cyclists, mtn and road alike.
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Old 01-01-07, 05:04 PM
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Originally Posted by Machka
If I owned a nationwide bicycle business, I'd be focussing on my nationwide bicycle business, not wasting my time hanging out on forums!!


Most business owners have enough to do without wading through a whole heap of forums in case there might happen to be an occasional person who wants to whine about their company.




There's a lot more cyclists that don't go on forums. It's a big world out there.
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Old 01-01-07, 05:14 PM
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Originally Posted by donnamb
One of the owners of Electra has participated in Townie discussions. I wrote Breezer about their lights, was encouraged to post their reply here, and I did. Both of these interactions seemed positive and friendly.
The people with Electra are great. We sell so many of their bikes.
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Old 01-02-07, 04:20 AM
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Originally Posted by Machka
If I owned a nationwide bicycle business, I'd be focussing on my nationwide bicycle business, not wasting my time hanging out on forums!!


Most business owners have enough to do without wading through a whole heap of forums in case there might happen to be an occasional person who wants to whine about their company.
+1

The vast majority of complaints heard online are from malcontents. These are the people who complain about everything. They have a permanent victim mentality. Forums give them a podium to be heard from.

Tim
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Old 01-02-07, 07:48 AM
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Originally Posted by daredevil
Would you hang out in the foums to make sure your company didn't get bad PR and try to remedy it if it did?

Personally, I think that would be smart business. Do you think it happens? I do.
It's a shame your original thread was deleted. It puts this one in much better context.

BTW, what did Nashbar have to say?
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Old 01-02-07, 04:37 PM
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Originally Posted by Ziemas
It's a shame your original thread was deleted. It puts this one in much better context.

BTW, what did Nashbar have to say?
Check out the thread on Nashbar tires being Kenda's.

They ran out of the tires I ordered which were, by the way, Nashbar branded Kenda carbide tipped tires. Running out was no surprise cause it was such a screaming good deal. They replaced them with an inferior product (steel studded Innovas) even though their policy is to simply inform the customer when a product's stock is depleted. Was it an accident? Was it done purposely? Did other less informed people have the same thing happen? Was it a rogue employee? It's anybody's guess. Yes it was resolved but I never had any doubt about that.

So, all you guys can give me all the crap you want but as always when dealing with any business, "buyer beware". Another saying comes to mind, "A sucker is born every minute".
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Old 01-02-07, 04:49 PM
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I'm not saying an owner of a nationwide business is going to have time to hang out in forums. I should have titled it differently. Certainly they have better things to do. But might not loyal employees be present whether being asked to or not?
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Old 01-02-07, 04:59 PM
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Originally Posted by daredevil
I'm not saying an owner of a nationwide business is going to have time to hang out in forums. I should have titled it differently. Certainly they have better things to do. But might not loyal employees be present whether being asked to or not?
Do you live in a fantasy world? What "loyal employee" is going to use their free time to promote their job? Many people have very fulfilling lives outside of work and don't focus on it during their free time.
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Old 01-02-07, 04:59 PM
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Originally Posted by daredevil
Yes it was resolved but I never had any doubt about that.
I don't think ANYONE else on the original thread or elsewhere thought it would be resolved in any other way... because that's the way Nashbar is, based on their experience.

Not only are suckers and fools born every minute, but so, it seems are look-at-me conspiracy theorists.
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Old 01-02-07, 05:12 PM
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Originally Posted by Rowan
I don't think ANYONE else on the original thread or elsewhere thought it would be resolved in any other way... because that's the way Nashbar is, based on their experience.

Not only are suckers and fools born every minute, but so, it seems are look-at-me conspiracy theorists.
How long have you been at Nashbar? Have you gotten your 15 year pin?

Nashbar has NO studded tires currently on their web site. The last tire they had was the Nashbar branded tire. In the last month they have not had Innovas for sale. At least one person admitted that he got Innova steel studded tires which were purchased by his wife. He said a studded tire is a studded tire. I'm sure that's what they were hoping for. A customer that doesn't know the product.

I've got some swampland for sale, sucker! Heck of a deal.
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Old 01-02-07, 05:58 PM
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Originally Posted by daredevil
At least one person admitted that he got Innova steel studded tires which were purchased by his wife. He said a studded tire is a studded tire. I'm sure that's what they were hoping for. A customer that doesn't know the product.
If only you would get your stories and their interpretations right... the poster said his wife ordered the tyres for him. His post said she ordered "studded tyres" and to me that seems to indicate that she was not aware of the little nuances of branding, suppliers, numbers of studs and their material. All she ordered were "studded tyres". End of story.

The poster seemed to indicate there was no need to challenge Nashbar on the order because his wife was happy to take whatever was supplied at the price they were sent. THAT is the part that you missed. He wasn't carrying on like a pork chop... because he and his wife were happy with the purchase and outcome.

You weren't happy with your original purchase and original outcome. I trust you are now happy with the resolution, although you still seem intent on carrying on like a pork chop about it all.

Your little tactic, by the way, with the Stalkers thread in Foo was pretty nifty... for a 12-year-old
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Old 01-02-07, 07:16 PM
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It was me. I followed up either in PM or on the thread telling him that the description of the tires when my wife bought them did not say that they had carbide tips or that they were made by Kenda.

He of course did not dispute that.

daredevil ASSUMED they were Kenda tires with carbide tips because Nashbar has used those tires in recent history as their house branded tire and they had a picture of what looked to him like carbide tipped studs. One way or another they ran out and needed another tire to supply to their customer which met the spec of their description and that is studded snow tires.

They are not required to give you any more or any less.
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Old 01-02-07, 07:25 PM
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Golly gosh... he must have spent a lot of time on this subject... so many posts, so many PMs.

Time to declare a dead horse.
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