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LBS taking too long building my bike...

Old 03-12-07, 02:30 PM
  #1  
HandsomeRyan
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LBS taking too long building my bike...

I ordered a bike from the LBS on Saturday 3/3. i knew it would not get ordered until monday but thats okay. i went ahead and paid for it in full. i called on wednesday to see if they had any idea when it would be in, they said they had ordered it and it should be here by friday/monday. today (monday) i went down there to see if it was here/ready the guy said it arrived on friday but it was still in the box. I just asked the guy to call me when its ready. i'm kinda pissed though. i know they are busy but they have had my money for over a week now and i have nothing to show for it. from my readings here it only takes a few minutes to assemble a bike.

How long should i have to wait for them to assemble my bike?

I'm trying not to take it personally but its frusterating every day that i want ot go ride and knowthing they had the bike since friday and didnt bother to put it together so i could ride it. Maybe i should have said i'd pay for it when i picked it up?

mostly I'm just venting becasue it is beautiful outside and i want to go ride!
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Old 03-12-07, 03:10 PM
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if it only takes a few minutes, why aren't you doing it yourself?
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Old 03-12-07, 04:11 PM
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Originally Posted by superdex
if it only takes a few minutes, why aren't you doing it yourself?
Most bikeshop contracts prohibit them from selling a bike in the box.
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Old 03-12-07, 04:16 PM
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They may have gotten it late Friday. Sadly, this is the time of year when everyone wants to be on their bike right now. I am sure the mechanics are swamped.

If it makes you feel better, there are people on this board that have been waiting for years on various bikes.
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Old 03-12-07, 04:44 PM
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+1 on busy mechanics. Also, do you want a bike that is put together in a hurry or that the LBS takes their time and checks all the fine details. Had to take my MTB in Saturday and expect that it will not be ready till sometime Friday. There were 4 other bikes that had just arrived before mine.
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Old 03-12-07, 05:39 PM
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I'm not assembling it myself because i have no idea how to do it correctly and i already paid the bike shop to do it. (Assembly is included in the purchase price of the bike)

also- i've never had a bike with suspension or hydraulic disc brakes and i will need a bit of instruction on use and maintainance of these components. (if i just wanted a bike with no service after the sale i'd have shopped online or bought used)
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Old 03-12-07, 07:00 PM
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I would be happy that the bike showed in less than a week. Most of the warehouses are on the west coast. Cross country ground usually takes at least five days, plus a day or two to process thru the warehouse. Then it arrives in the afternoon, has to be scheduled in with all the other repairs and builds that are also waiting to be done.

As for a few minutes to build a bike out of the box, what threads have you read that say this? They sure were not from anyone with the actual experience of building bikes in a shop.
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Old 03-12-07, 07:32 PM
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Originally Posted by Retro Grouch
Most bikeshop contracts prohibit them from selling a bike in the box.
True, I'm pretty sure with most companies (Trek, Kona), selling a bike in the box means no more authorized dealership status (and no more warranty) if/when the bike makers find out.

I'd give the guys about 10-15 business days (mainly in case the bike was shipped UPS ground), then start getting on their case.
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Old 03-12-07, 07:55 PM
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Take heart, there... my son has been waiting on his bike frame for 4 months.
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Old 03-12-07, 08:13 PM
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So, they have had the bike for 1-2 buisiness days? I am sure like most shops they don't build bikes or do repairs on Saturdays or Sundays... those are days when shops have all they can do to help the customers that come in shopping for new bikes and dropping off repairs. It would be one thing if it was sitting for a week, but I really have no sympathy in this case--except for the shop.
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Old 03-12-07, 08:21 PM
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Not bad, so far. As someone mentioned, this is a busy time of year. If it arrived on Friday, Saturday was probably the busiest day of the year.

Well, I actually had a bike put together for me last Saturday, and I only had to kill something like three hours. This was REI, and they were having a 20% off sale. On the other hand, they knew I was something like 190 miles from home and didn't want to make the drive again a week later.
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Old 03-12-07, 08:36 PM
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I know you are anxious, but you need to relax. It really hasn't been all that long. What you are learning is that there are two different speeds: LBS speed and home mechanic speed. Home mechanic speed is something that you can vary at your own will. LBS speed is constant. Often constantly slow. Get the picture?
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Old 03-12-07, 09:11 PM
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In all the times you asked when the bike would be delivered, you never asked when it would be built up? We have no idea how busy the shop is, and it's quite possible for them having it built in a week would be a great favor to you. The point is, there was never an agreed to delivery date so you can hardly fault them for not having the bike ready when they never committed to a specific time.
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Old 03-12-07, 11:07 PM
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It's never too late to ask when they expect to have the bike ready. Granted, it would have been better to ask before you paid but it certainly won't hurt to ask now.
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Old 03-12-07, 11:17 PM
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Don't bug them too much about it, though. Some irritable mechanics/bike builders have been known to drop a ball bearing down the seat tube, or tie a washer to a string and dangle it down the seat tube when inserting the seat post.
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Old 03-13-07, 07:38 AM
  #16  
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Originally Posted by monogodo
Don't bug them too much about it, though. Some irritable mechanics/bike builders have been known to drop a ball bearing down the seat tube, or tie a washer to a string and dangle it down the seat tube when inserting the seat post.
i think that is an urban legend. (at any respecatble bike shop a mechanic would be fired for doing that)
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Old 03-13-07, 08:12 AM
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Originally Posted by HandsomeRyan
I ordered a bike from the LBS on Saturday 3/3. i knew it would not get ordered until monday but thats okay. i went ahead and paid for it in full. i called on wednesday to see if they had any idea when it would be in, they said they had ordered it and it should be here by friday/monday. today (monday) i went down there to see if it was here/ready the guy said it arrived on friday but it was still in the box. I just asked the guy to call me when its ready. i'm kinda pissed though. i know they are busy but they have had my money for over a week now and i have nothing to show for it. from my readings here it only takes a few minutes to assemble a bike.

How long should i have to wait for them to assemble my bike?

I'm trying not to take it personally but its frusterating every day that i want ot go ride and knowthing they had the bike since friday and didnt bother to put it together so i could ride it. Maybe i should have said i'd pay for it when i picked it up?

mostly I'm just venting becasue it is beautiful outside and i want to go ride!
The shop has no control over the shipping time.

The bike arrived Friday and your complaining on Tuesday? Your expectations are unrealistic if you really expected it to be done on Monday. You could have asked when you were there, when he thought it would be ready. That might make waiting easier. Yes, waiting is frustrating.

Your idea about paying when the bike is done is a good idea. It may help, it may not. But it can't hurt.
If your bike was special ordered for you most places ask for a deposit and not the whole sum up front.

The next time you talk to the shop ask when they think you can pick it up. Be nice, this is the busiest time of the year for a bike shop.
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Old 03-13-07, 08:22 AM
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Hey I had to wait 6 months for my bruiser..that broke in half a year and 23 days later hehe.
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Old 03-13-07, 08:31 AM
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I'm going to side with handsome on this. I don't think that he's being unrealistic at all.

Retail is simple. You give them money and they're supposed to make you happy. Before you bought the bike you negotiated on how much money you had to give and they were happy with that. So far, you've given them the money and they have the bike and could make you happy if they wanted to, but they haven't.

It wouldn't happen that way at ANY of the shops that I've worked at. Somebody would simply stay late, if necessary, to get the bike built. Happens all of the time. 1 or certainly 2 business days is PLENTY! I'd probably say something like: "I can see that you're busy, but I really want my bike. Do I need to reorder it from a different shop?"

As an aside, the bikes that get assembled by somebody staying late generally get the best builds because the mechanic doesn't have the constant distractions that you encounter in a busy shop.
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Old 03-13-07, 08:51 AM
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Originally Posted by monogodo
Don't bug them too much about it, though. Some irritable mechanics/bike builders have been known to drop a ball bearing down the seat tube, or tie a washer to a string and dangle it down the seat tube when inserting the seat post.
If thats honestly a concern, find a new shop.
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Old 03-13-07, 10:10 AM
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Originally Posted by HandsomeRyan
i think that is an urban legend. (at any respecatble bike shop a mechanic would be fired for doing that)
I've seen one mechanic do it to another mechanic's ride (as a joke), but never to a customer.
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Old 03-13-07, 10:50 AM
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Originally Posted by Retro Grouch
I'm going to side with handsome on this. I don't think that he's being unrealistic at all.

Retail is simple. You give them money and they're supposed to make you happy. Before you bought the bike you negotiated on how much money you had to give and they were happy with that. So far, you've given them the money and they have the bike and could make you happy if they wanted to, but they haven't.

It wouldn't happen that way at ANY of the shops that I've worked at. Somebody would simply stay late, if necessary, to get the bike built. Happens all of the time. 1 or certainly 2 business days is PLENTY! I'd probably say something like: "I can see that you're busy, but I really want my bike. Do I need to reorder it from a different shop?"

As an aside, the bikes that get assembled by somebody staying late generally get the best builds because the mechanic doesn't have the constant distractions that you encounter in a busy shop.
I am glad you see it that way. Ryan did not ask when the bike would be ready, so it will be ready when it is ready. Two days in a busy shop is not feasible. I KNOW my LBS is backed up over 2 WEEKS just on repairs, and getting bikes to the sales floor. The shop also may have not known when it was coming in and had to wait until it arrived to place it in the schedule. The blame is squarely on Ryan for not asking for a completion date. If he had done that and they missed it, then he would have room to complain. I am not too sure I would want a bike that had been assembled after hours, especially if the mechanic was in a hurry to get home or to the local watering hole or whatever. IMHO retail shops, especially a smaller local owned store is a form of relationship, and requires communication from both sides. I prefer to make my purchases from the locally owned shops and build the relationship, it will normally pay off in the future. I know we go out of our way in our retail shop for our good repeat customers, even if it means sending them to another shop because we can't get what we want. If you want it, and want it now go to the big box store and buy what they have in stock...and good luck on getting them to special order it for you.

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Old 03-13-07, 11:27 AM
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The drama is over! they just called and said its ready so i'll pick it up after work this evening! Happy Bike Day to ME!

Felt Q720 here I come! (now where did i put that health insurance card?)
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Old 03-13-07, 11:44 AM
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Originally Posted by wahoonc
IMHO retail shops, especially a smaller local owned store is a form of relationship, and requires communication from both sides.
So you're saying that Ryan should identify with whatever problems the shop might be having but the shop has no responsibility to consider Ryan not being able to ride the bike that he's already paid for? That's a pretty one-sided relationship. They have the capability to give him what he wants but they just aren't doing it. All that it would take is one person working 1 extra hour.
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Old 03-13-07, 12:25 PM
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Originally Posted by Retro Grouch
So you're saying that Ryan should identify with whatever problems the shop might be having but the shop has no responsibility to consider Ryan not being able to ride the bike that he's already paid for? That's a pretty one-sided relationship. They have the capability to give him what he wants but they just aren't doing it. All that it would take is one person working 1 extra hour.
From the OP Ryan DID NOT ASK WHEN IT WOULD BE READY! I did not say Ryan needed to solve the shop problems, I said he should have asked when the bike would be ready. A relationship takes communication. If that shop is anything like ours on a busy day small things like delivery dates are easy to overlook unless someone ASKS you. We try but we are only human. BTW have you ever really worked retail front counter and dealt with people when they are standing 4 deep at the counter? Has closing time ever come and you wanted/needed to get out of the shop and get home to your family, or to meet friends somewhere? Maybe the shop owner doesn't want to pay the OT to someone that is already pushing 40 hours, or a mechanic called in sick. Do they have the capability? Are you working in that shop and know the schedules and the work load? Too many scenarios, but apparently they have the bike together and he can go pick it up now. Just because someone pays for something in full doesn't mean it will magically appear when they want it. I want my new rims that I ordered Saturday today! But they are on order and should be in Wednesday next week...according to my shop..I ASKED! If they aren't delivered next week as promised I will ASK when they will be in and why they are delayed, and my shop will give me an answer and then I can decide to piss and moan, cancel the order or wait.

Ryan's bike arrived Friday...today is Tuesday to me that is a reasonable turn around time on a bike assembly, basically 3 working days. Depending on the location of the shop most Saturday's you are lucky to get thru the doors.

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