Go Back  Bike Forums > Bike Forums > General Cycling Discussion
Reload this Page >

tip a really helpful LBS person?

Notices
General Cycling Discussion Have a cycling related question or comment that doesn't fit in one of the other specialty forums? Drop on in and post in here! When possible, please select the forum above that most fits your post!

tip a really helpful LBS person?

Old 04-10-07, 06:42 PM
  #1  
cruzlady
Newbie
Thread Starter
 
Join Date: Mar 2007
Location: Washington, DC
Posts: 4

Bikes: Rans Cruz

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
tip a really helpful LBS person?

I don't usually tip people at retail stores, but I feel like I should have tipped the young man who helped me at my LBS yesterday.

First they went out of their way to get a part for the new bike. Then they adjusted everything for me and even offered to move the the handlebar grips (whatever their technical name is) in for me. They attached all the lights I bought (even inserting the batteries in the things). Then he helped with the bike rack and loaded the bike up for me.

I had this urge to give him an extra $25 but didn't want to do something inappropriate. But now I'm thinking of going back and giving him the $ because in a world of generally crummy service - this shop and this guy were so thoughtful -- and they never once laughed at my "newbie" old-lady questions.

As I write this I realize I will go back and tip and say thank you again. But curious what others here do when someone at their lbs goes out of their way for them?
cruzlady is offline  
Old 04-10-07, 06:45 PM
  #2  
chephy
Two H's!!! TWO!!!!!
 
chephy's Avatar
 
Join Date: Jul 2005
Location: Toronto, ON
Posts: 4,263
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 23 Post(s)
Liked 5 Times in 2 Posts
I don't let 'em go out of the way. I mostly go there to buy stuff and install it myself. But I reward the shops with friendly helpful employees by buying stuff there.
chephy is offline  
Old 04-10-07, 07:11 PM
  #3  
tomeboy
Junior Member
 
tomeboy's Avatar
 
Join Date: Apr 2005
Posts: 17
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
i always tip the mechanic pete he goes above & beyond on all services on my bike!
tomeboy is offline  
Old 04-10-07, 07:19 PM
  #4  
lopsided
Two at a time is more fun
 
Join Date: Aug 2006
Location: Transplanted to OK
Posts: 84

Bikes: 2006 Burley Tosa

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
The day our tandem came in and the mechanic put the time in to assemble it and have it ready before they closed, I slipped him a $20 and said thanks (should have been $40) for having it ready that day. Hindsight is always 20/20.
__________________
Out of all the things I've lost, I miss my mind the most.
lopsided is offline  
Old 04-10-07, 08:11 PM
  #5  
skiahh
Senior Member
 
skiahh's Avatar
 
Join Date: Aug 2003
Location: CO Springs, CO
Posts: 1,033

Bikes: 08 Stumpjumper FSR Expert, 02 Litespeed Tuscany, 04 Specialized S-Works Epic

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by cruzlady
I don't usually tip people at retail stores, but I feel like I should have tipped the young man who helped me at my LBS yesterday.

First they went out of their way to get a part for the new bike. Then they adjusted everything for me and even offered to move the the handlebar grips (whatever their technical name is) in for me. They attached all the lights I bought (even inserting the batteries in the things). Then he helped with the bike rack and loaded the bike up for me.

I had this urge to give him an extra $25 but didn't want to do something inappropriate. But now I'm thinking of going back and giving him the $ because in a world of generally crummy service - this shop and this guy were so thoughtful -- and they never once laughed at my "newbie" old-lady questions.

As I write this I realize I will go back and tip and say thank you again. But curious what others here do when someone at their lbs goes out of their way for them?
OK, this is a retail shop, right? So what, exactly, is "going out of their way" to make a sale? Did they have to pick up the phone and order something in order to put a reasonable markup on it and resell it to you, thereby putting a little money in their coffers? So... no need to feel beholden to them for this.

Did you buy the bike, lights and other stuff from them? If so, they're just providing proper service and customer support to keep a customer, well, a customer.

I just don't get this sense of being beholden to a retail business for doing their job the way they should be doing them in the first place. That's what you pay them for in the first place.
skiahh is offline  
Old 04-10-07, 08:28 PM
  #6  
oneredstar
the bike made me do it
 
oneredstar's Avatar
 
Join Date: Dec 2005
Location: Paris, of the prairies
Posts: 528
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by skiahh
OK, this is a retail shop, right? So what, exactly, is "going out of their way" to make a sale? Did they have to pick up the phone and order something in order to put a reasonable markup on it and resell it to you, thereby putting a little money in their coffers? So... no need to feel beholden to them for this.

Did you buy the bike, lights and other stuff from them? If so, they're just providing proper service and customer support to keep a customer, well, a customer.

I just don't get this sense of being beholden to a retail business for doing their job the way they should be doing them in the first place. That's what you pay them for in the first place.
As a bike shop employee I will tell you that no matter how hard I work I still get paid the same amount of money. I have never been tipped, but it would be nice some times. Is it my job to go out of my way to help a customer out? No it isn't. I don't get paid to work into my lunch break, or to search the internet for 30 minutes to find some wierd part that will work on some guys bike. But, I still do it. Why because I love my job.

Just to let you know, most owners of bike shops only care about the bottom line, and helping out customers for an overly long time, is not good for the bottom line.

Tips are never required or even needed, but showing your appreciation for work being done is. Don't expect it again if you come in with the "it's your job attitude".

Karma works in strange ways
oneredstar is offline  
Old 04-10-07, 08:47 PM
  #7  
Nermal
Senior Member
 
Nermal's Avatar
 
Join Date: Jan 2006
Location: Farmington, NM
Posts: 2,308

Bikes: Giant Cypress SX

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 79 Post(s)
Liked 9 Times in 5 Posts
I should have done something for the mechanic that put my bike together at REI, but didn't even think about it. The Albuquerque store, at least, just doesn't do assemblies on Saturdays. So, there I was, on a warm, sunny day in March. You know, the month they are swamped because of the 20% discount. Albuquerque is 180 miles from home and they knew I didn't want to make an extra trip, and sure as anything, I bet they didn't make a nickle extra - the mechanics, I mean.
__________________
Some people are like a Slinky ... not really good for anything, but you still can't help but smile when you shove them down the stairs.
Nermal is offline  
Old 04-10-07, 09:30 PM
  #8  
Rev.Chuck
The Red Lantern
 
Rev.Chuck's Avatar
 
Join Date: Apr 2003
Location: Raleigh NC
Posts: 5,965
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
We don't survive off of tips like waitstaff*, so we don't need a tip. It is nice to get one every now and then. It makes the times, like today, when I finally get done(thirty minutes past closing) and as I am locking the door someone comes up and asks if we are closed. I say yes, but what are you needing? He wants a helmet. so I let them in, cut the lights back on, and spend 15 minutes fitting helmets, but we don't have the right color so no sale(Altho this person might come back). Tips make this kind of thing a little better(Seeing someone hold the door for a stranger has a similar effect, neither happens very often)


*Please tip your waitstaff well, it helps make up for people with this attitude: skiahh- "I just don't get this sense of being beholden to a retail business for doing their job the way they should be doing them in the first place. That's what you pay them for in the first place."
__________________
Are you a registered member? Why not? click here to register. Its free, and only takes 27 seconds!
Help out the forums, abide by our community guidelines.

I am in the woods and I have gone crazy.
Rev.Chuck is offline  
Old 04-10-07, 10:53 PM
  #9  
kjohnnytarr
Instigator at best
 
kjohnnytarr's Avatar
 
Join Date: Jan 2007
Location: Columbia, Missouri
Posts: 1,086

Bikes: Motobecane Jury

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Get him something at x-mas
kjohnnytarr is offline  
Old 04-10-07, 11:58 PM
  #10  
Mr. Beanz
Banned.
 
Mr. Beanz's Avatar
 
Join Date: Dec 2005
Location: Upland Ca
Posts: 19,896

Bikes: Lemond Chambery/Cannondale R-900/Trek 8000 MTB/Burley Duet tandem

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 1 Time in 1 Post
I had a guy do some great work for me. I tipped him a 20. He said no thanx but I insisted. Urns out he ends up being manager one day. I take him my stuff he gives me good prices but I still tip him. He always says no thanx but I insist.

I took my rear tandem wheel in one day to be overhauled. He did it in front of me. 20 minutes and $14 bux. I tipped him a $20. Every once in a while, he'll make an adjustment for me for nothing on the spot while other walk ins need to leave their bikes. When I started building my own wheels,he'd even take the time to check the tension for me. Free! I'd ask how much but he'll never take a tip for something like that.

I had him replace the V-Bakes on my tandem and had it back the next day with a discount on the parts!
Mr. Beanz is offline  
Old 04-11-07, 12:53 AM
  #11  
thequickfix
fails just as quickly
 
thequickfix's Avatar
 
Join Date: Apr 2006
Location: two miles behind
Posts: 522
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 1 Time in 1 Post
I have tipped mechanics for doing those 30 second jobs that I don't want to buy the damn special tool for, especially since they didn't charge me. Just think of it as positive reinforcement: the good-customer-service behavior will likely become more frequent. And, as Rev.Chuck. noted, the behavior may be generalized to other discriminatory stimuli (customers). In less scientific terms, tipping is a quick way to become a preferred customer. Ask anyone that lives off of gratuity.
thequickfix is offline  
Old 04-11-07, 01:11 AM
  #12  
Ziemas
Senior Member
 
Ziemas's Avatar
 
Join Date: Nov 2004
Posts: 10,082
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Likes: 0
Liked 1 Time in 1 Post
I give my mechanic a bottle of cognac at Christmas time every year. He's gone way beyond the call of duty for me many times (opening on a Sunday, coming in a 6 in the morning so I could have my bike for work, etc) and deserves lots of respect. The bottle doesn't hurt either.
Ziemas is offline  
Old 04-11-07, 02:23 AM
  #13  
Bill Kapaun
Really Old Senior Member
 
Bill Kapaun's Avatar
 
Join Date: Feb 2007
Location: Mid Willamette Valley, Orygun
Posts: 12,589

Bikes: 87 RockHopper,2008 Specialized Globe. Both upgraded to 9 speeds.

Mentioned: 13 Post(s)
Tagged: 0 Thread(s)
Quoted: 1312 Post(s)
Liked 518 Times in 398 Posts
You really don't have to tip, but "gush" some appreciation and you'll make their day.
Bring them a PIE! Homemade would be the best!
Bill Kapaun is offline  
Old 04-11-07, 09:13 AM
  #14  
apclassic9
Caustic Soccer Mom
 
apclassic9's Avatar
 
Join Date: Jun 2005
Location: Millstone WV
Posts: 1,761
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 11 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by Bill Kapaun
You really don't have to tip, but "gush" some appreciation and you'll make their day.
Bring them a PIE! Homemade would be the best!
+1, but pies are kind of messy - brownies or cookies
__________________
As with mud, life, too, slides by.
apclassic9 is offline  
Old 04-11-07, 09:14 AM
  #15  
seely
The Rabbi
 
seely's Avatar
 
Join Date: Apr 2004
Posts: 5,125
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 15 Post(s)
Likes: 0
Liked 2 Times in 2 Posts
Occasionally when we hook a customer up we will get a pizza from the local pizza joint (olive oil pesto sauce, mozerella, feta, artichoke hearts, spinach, pineapple... mmm), or they will bring us donuts, a pie, a cake, etc. Money is nice but food is great because everyone gets to share it. The employee that helped the OP was only able to do so because everyone else was doing their job and taking care of everything else while the employee took the time to help the OP.
seely is offline  
Old 04-11-07, 11:20 AM
  #16  
Fangu
Senior Member
 
Join Date: Jan 2006
Posts: 109
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Absolutely. My LBS had my main ride in for a major service, and while I was lubing my backup bike on a Friday afternoon, I found that the rear wheel was tragically out of true. Rushed it in, 5 min's before he closed, and even though he was busy he still took the time to sort it out. Without that the weekend would have been shot. Can't get service like that on-line.
Fangu is offline  
Old 04-11-07, 11:25 AM
  #17  
rmikkelsen
Senior Member
 
rmikkelsen's Avatar
 
Join Date: Sep 2006
Location: Plaistow, NH
Posts: 460

Bikes: '78 Chris Kvale, '87 Paramount

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Make sure you tell his boss, it might help him get a raise worth a lot more than a tip.
rmikkelsen is offline  
Old 04-11-07, 11:27 AM
  #18  
Allen
Senior Member
 
Join Date: Sep 2005
Posts: 4,697
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Likes: 0
Liked 5 Times in 5 Posts
I have been known to bring some weird and esoteric things into the LBS for maintainace. I've also been known to show up with a 6 pack of New Castles, or Coronas and a lime, when I pick up my bikes.
Allen is offline  
Old 04-11-07, 12:24 PM
  #19  
blake711
Senior Member
 
Join Date: Feb 2007
Posts: 91
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I think back to when I was a kid in high school working in a grocery store for minimum wage. When someone gave me a couple bucks for loading thier groceries which was my job. It made my WEEK. That was awesome. If I got 5 I was estatic. That was a burger, frys and a drink and money for a snack on my break.

My wife says I tip to much, which I tend to do. Still I know a couple extra bucks to a waiter is going to help them pay an electric bill. To me it will get pissed off on a soda or something useless.

I generally tip any service person that I use on a regular basis. When my truck pulls up to the Oil and Lube it doesn't matter if there are 10 cars in line. Mine rolls right into the stall that opens next and I get A+ service because the guy nows my truck and knows there is an extra 10 bucks waiting for him for lunch when he does a good job for me.

If I call the Dr I get in that day because I have sent flowers to the receptionist or dropped off sandwiches for the ladies in the office for getting me in the same day when there is a 3 day wait. A nice gesture pays out 10 fold. If nothing else I always let people know how grateful I am for their help and spending the time to give me good service instead of just taking my money and going to the next person. On the flip side if I get piss poor service I take the time to let a manager know that also.

Blake
blake711 is offline  
Old 04-11-07, 12:47 PM
  #20  
Allen
Senior Member
 
Join Date: Sep 2005
Posts: 4,697
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Likes: 0
Liked 5 Times in 5 Posts
Originally Posted by blake711
If I call the Dr I get in that day because I have sent flowers to the receptionist or dropped off sandwiches for the ladies in the office for getting me in the same day when there is a 3 day wait. A nice gesture pays out 10 fold.
My Pop is a dentist; one of his patients taught me the value of buttering up the staff years ago. She always brings home cooked goodies whenever she has an appointment. She also gets no complaints when she needs to be seen on the weekend or after office hours.
The last several times I (or a family member) was in the hospital I made sure to stop by the bakery and get a box of 2 dozen mixed goodness for the nurses on my floor.
Allen is offline  
Old 04-11-07, 12:47 PM
  #21  
Nicodemus
Feral Member
 
Nicodemus's Avatar
 
Join Date: Apr 2004
Location: Roma, Italia
Posts: 2,667

Bikes: yes, I have one.

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 17 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
If you feel they've gone out of their way for you, and their prices don't reflect improved service, then yes tip. I despise tipping as the norm, and view a tip as something to give for exceptional service. I accept higher prices for some of the places and services I frequent, because I expect higher quality and that the staff are better paid.

You make it seem like they really went well beyond the norm of service for your environment, so it would be nice to reward that. One feels obliged to tip for all kind of services even if they're mediocre, this is one instance where it actually should be done.

(I assume you paid a good whack of money for whatever they did if you're tipping $25)
__________________
Originally Posted by KrisPistofferson View Post
Did you just say "minarchist?" I'm going to start a 10-page vaginathon because only Libertarians can define Libertarianism. Also, you're mean.
Nicodemus is offline  
Old 04-11-07, 01:02 PM
  #22  
digger
Senior Member
 
digger's Avatar
 
Join Date: May 2002
Location: Likely North of you.
Posts: 2,171
Mentioned: 212 Post(s)
Tagged: 0 Thread(s)
Quoted: 1191 Post(s)
Liked 120 Times in 105 Posts
Originally Posted by kjohnnytarr
Get him something at x-mas
That's what I do for the guys at the LBS. They appreciate it and since I've done that they'll:

- naw won't charge you for installing that ________ (crank, fork, bottom bracket, etc)
- pffft it's just a couple of end caps, it's not worth the effort to ring 'em in, get outta here!
- let me true up that wheel a bit before you go
- I saw one of the cables was frayed so I changed it, no charge
- I noticed your cones were tight while I had the wheel off, so I adjusted them...checked the front too.

They don't charge me for labour anymore, just parts at 10% discount. I think they appreciate the food at Christmas and the fact my bike is so clean (no dirty hands)
digger is offline  
Old 04-11-07, 01:04 PM
  #23  
Bob Ross
your god hates me
 
Bob Ross's Avatar
 
Join Date: Apr 2006
Posts: 3,984

Bikes: 2018 Cannondale CAADX 105 SE, 2016 Richard Sachs, 2010 Carl Strong, 2006 Cannondale Synapse

Mentioned: 6 Post(s)
Tagged: 0 Thread(s)
Quoted: 524 Post(s)
Liked 145 Times in 90 Posts
Tip the sales guy? Never.

Tip the mechanic? Hell yeah!
Bob Ross is offline  
Old 04-11-07, 01:15 PM
  #24  
avmanansala
Senior Member
 
avmanansala's Avatar
 
Join Date: Aug 2006
Location: Sacramento, CA
Posts: 401

Bikes: Cannondale Road Warrior

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Rather than tip the sales person who helped me out, I wrote a nice letter to the manangement letting them know that I was very happy with their salesperson; she was awesome and answered all my questions during all my visits.
avmanansala is offline  
Old 04-11-07, 01:18 PM
  #25  
stapfam
Time for a change.
 
stapfam's Avatar
 
Join Date: Jan 2004
Location: 6 miles inland from the coast of Sussex, in the South East of England
Posts: 19,913

Bikes: Dale MT2000. Bianchi FS920 Kona Explosif. Giant TCR C. Boreas Ignis. Pinarello Fp Uno.

Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 3 Times in 2 Posts
Pack of Donuts go down a treat. Or a bottle of wine- or a 6 pack.

The owner of the shop gives me free advice and a discount. The mechanic does not take exception to me asking how I can repair something on the bike, and If he does a job for me- Then he does it perfectly.
__________________
How long was I in the army? Five foot seven.


Spike Milligan
stapfam is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.