Specialized customer support?
06-05-03, 07:51 PM
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Specialized customer support?
I got a saddle bag (a small one) from Specialized at a LBS but the zipper broke, after about 2 months useage (didn't even use it that much). Does anyone know how I can get warranty on it? It's a good looking bag, just the zipper sucks major wet dirt.
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06-05-03, 08:08 PM
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Take it to the shop, they will call specialized and most likely they will replace it. You could always get somebody who sews to install a new zipper I am guessing.
06-06-03, 09:21 AM
#3
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I thought of that sewing thing, coz then I could put a beefier zipper and prevent this from happening, but my mom's the only one I know, and she's about 1000 miles away. Maybe postage might be worth it ...
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06-09-03, 07:29 PM
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Aiite, went back to the LBS like you said. The guy replaced it w/o another question! 
I then asked him if I could exchange it for a bigger one, he said yes. So I paid a little more (difference) and I got a little larger bag. Specialized may not use the best quality zippers, but their customer support rocks!
I then asked him if I could exchange it for a bigger one, he said yes. So I paid a little more (difference) and I got a little larger bag. Specialized may not use the best quality zippers, but their customer support rocks!
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