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-   -   How do I tell my LBS they screwed up? (https://www.bikeforums.net/general-cycling-discussion/29749-how-do-i-tell-my-lbs-they-screwed-up.html)

MSD 06-16-03 06:57 AM

How do I tell my LBS they screwed up?
 
A few weeks ago I recieved my Cannondale Jekyll 800 I had ordered from my LBS. While the bike has been performing well, there are two minor problems which, I think, are caused from the build. First, my chain seems to be too long. When the chain is on the biggest chainring, and the 2nd biggest cog, it touches itself by the pulleys.

Second, the bike is equipped with a remote lock-out for the rear shock. During my rides, the lever would move from the unlocked to the locked position. I noticed a few things. According to my owners manual, the up position should be unlocked, and down locked. Mine is opposite. Also, the cable should be routed to not interfere with the water bottle mounts, yet mine interferes. Finally, the cable seems to be too long.

What's the best way to point all this out without sounding arrogant or like a "know it all"? The LBS owners are very nice people, and they have been in business for a long time. My family has been buying bikes from them for as long as I can remember, so I don't want to sour our relations.

Thanks!
MSD

dexmax 06-16-03 07:03 AM

why don't you go back to the bike shop and tell them your concerns.. Don't order them to do this or that, just tell them your problem and ask what would be the best solution...

KleinMp99 06-16-03 07:17 AM


Originally posted by MSD
When the chain is on the biggest chainring, and the 2nd biggest cog, it touches itself by the pulleys.

If its in the biggest chainring up front, and the 2nd biggest cog in the rear, then the chain is WAY too long. Put it in small small, I bet it touches the ground:D

Guest 06-16-03 07:18 AM

When I bought my bike at my LBS, they wanted me to ride it for a month and bring it back in, and they'd make any adjustments I would need to make.

I'd take it back in and tell them your problems. Chances are, they'll be familiar with them anyway, and they'll make the adjustments for you.

Koff

The Terminator 06-16-03 04:06 PM


Originally posted by Koffee Brown
When I bought my bike at my LBS, they wanted me to ride it for a month and bring it back in, and they'd make any adjustments I would need to make.

I'd take it back in and tell them your problems. Chances are, they'll be familiar with them anyway, and they'll make the adjustments for you.

Koff

This is what my bike shop does. They insist that one bring the bike back at 30 day intervals, free of charge, for the first year and get free adjustments.

MSD 06-16-03 05:23 PM

Thanks for the replies. I just got back from my LBS. Couple things. First, my description of the chain being to long was off. I meant when it was on the SMALLEST chainring, and the 2nd to SMALLEST cog, it touched. The mechanic told me it is suppose to be this way because it is a full suspension bike, and it makes sense now that he pointed that out.

Second, he adjusted the remote lockout for me. It's still opposite of my friends Jekyll, and what the supplement said, but again he pointed out it can be routed either way. In fact, it came from the factory the way it is. I did not realize the bikes came practically assembled from the factory. Anyway, all should be good now. Thanks!

MSD

Rev.Chuck 06-16-03 08:25 PM

If I screw something up I want the customer and come back and tell me, I need the feedback otherwise I might think I am perfect.
The bikes come in mostly assembled but not adjusted. They need wheels trued, gears/brakes adjusted and you need to make sure everything is tight.

MSD 06-16-03 09:02 PM


The bikes come in mostly assembled but not adjusted. They need wheels trued, gears/brakes adjusted and you need to make sure everything is tight.
That's exactly what the mechanic told me :)

MSD

orguasch 06-17-03 07:37 PM

tell them straight up, that they have screwed your bike, and you want it fix, right away

hitek420 06-18-03 09:27 AM

You think thats bad?

My LBS put my back tire on backwards :lol:

Scooby Snax 06-18-03 03:14 PM


Originally posted by hitek420
You think thats bad?

My LBS put my back tire on backwards :lol:

Could you tell, or did you just see the tread pattern?

Ive done it Myself, and ridden for weeks. :lol:

Pete Clark 06-18-03 06:04 PM

How do I tell my LBS they screwed up?

"You screwed up."

;)


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