Go Back  Bike Forums > Bike Forums > General Cycling Discussion
Reload this Page >

How do I tell my LBS they screwed up?

General Cycling Discussion Have a cycling related question or comment that doesn't fit in one of the other specialty forums? Drop on in and post in here! When possible, please select the forum above that most fits your post!

How do I tell my LBS they screwed up?

Old 06-16-03, 06:57 AM
  #1  
MSD
Senior Member
Thread Starter
 
Join Date: Jun 2003
Location: South Jersey
Posts: 72

Bikes: C'dale R600 & C'dale Jekyll 800

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
How do I tell my LBS they screwed up?

A few weeks ago I recieved my Cannondale Jekyll 800 I had ordered from my LBS. While the bike has been performing well, there are two minor problems which, I think, are caused from the build. First, my chain seems to be too long. When the chain is on the biggest chainring, and the 2nd biggest cog, it touches itself by the pulleys.

Second, the bike is equipped with a remote lock-out for the rear shock. During my rides, the lever would move from the unlocked to the locked position. I noticed a few things. According to my owners manual, the up position should be unlocked, and down locked. Mine is opposite. Also, the cable should be routed to not interfere with the water bottle mounts, yet mine interferes. Finally, the cable seems to be too long.

What's the best way to point all this out without sounding arrogant or like a "know it all"? The LBS owners are very nice people, and they have been in business for a long time. My family has been buying bikes from them for as long as I can remember, so I don't want to sour our relations.

Thanks!
MSD
MSD is offline  
Old 06-16-03, 07:03 AM
  #2  
dexmax
road siklista
 
dexmax's Avatar
 
Join Date: Apr 2003
Location: Perlas ng Silanganan
Posts: 1,469

Bikes: Custom Knolly Chilcotin Limited Edition Orange, Dartmoor Wish, KHS 7500, Custom built Specialized Camber, S-Works Road, Cannondale Trail mtb, Polini MTB

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
why don't you go back to the bike shop and tell them your concerns.. Don't order them to do this or that, just tell them your problem and ask what would be the best solution...
dexmax is offline  
Old 06-16-03, 07:17 AM
  #3  
KleinMp99
New to bikeforýms.net
 
Join Date: Jan 2001
Posts: 2,202
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally posted by MSD
When the chain is on the biggest chainring, and the 2nd biggest cog, it touches itself by the pulleys.

If its in the biggest chainring up front, and the 2nd biggest cog in the rear, then the chain is WAY too long. Put it in small small, I bet it touches the ground
KleinMp99 is offline  
Old 06-16-03, 07:18 AM
  #4  
Guest
Guest
 
Posts: n/a
Mentioned: Post(s)
Tagged: Thread(s)
Quoted: Post(s)
When I bought my bike at my LBS, they wanted me to ride it for a month and bring it back in, and they'd make any adjustments I would need to make.

I'd take it back in and tell them your problems. Chances are, they'll be familiar with them anyway, and they'll make the adjustments for you.

Koff
 
Old 06-16-03, 04:06 PM
  #5  
The Terminator
Bike for life.
 
Join Date: Apr 2003
Location: The Silver Comet Trail
Posts: 370

Bikes: KHS Alite 1000 mtb, Bianchi Celeste Campione, all Campy

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally posted by Koffee Brown
When I bought my bike at my LBS, they wanted me to ride it for a month and bring it back in, and they'd make any adjustments I would need to make.

I'd take it back in and tell them your problems. Chances are, they'll be familiar with them anyway, and they'll make the adjustments for you.

Koff
This is what my bike shop does. They insist that one bring the bike back at 30 day intervals, free of charge, for the first year and get free adjustments.
The Terminator is offline  
Old 06-16-03, 05:23 PM
  #6  
MSD
Senior Member
Thread Starter
 
Join Date: Jun 2003
Location: South Jersey
Posts: 72

Bikes: C'dale R600 & C'dale Jekyll 800

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Thanks for the replies. I just got back from my LBS. Couple things. First, my description of the chain being to long was off. I meant when it was on the SMALLEST chainring, and the 2nd to SMALLEST cog, it touched. The mechanic told me it is suppose to be this way because it is a full suspension bike, and it makes sense now that he pointed that out.

Second, he adjusted the remote lockout for me. It's still opposite of my friends Jekyll, and what the supplement said, but again he pointed out it can be routed either way. In fact, it came from the factory the way it is. I did not realize the bikes came practically assembled from the factory. Anyway, all should be good now. Thanks!

MSD
MSD is offline  
Old 06-16-03, 08:25 PM
  #7  
Rev.Chuck
The Red Lantern
 
Rev.Chuck's Avatar
 
Join Date: Apr 2003
Location: Raleigh NC
Posts: 5,965
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
If I screw something up I want the customer and come back and tell me, I need the feedback otherwise I might think I am perfect.
The bikes come in mostly assembled but not adjusted. They need wheels trued, gears/brakes adjusted and you need to make sure everything is tight.
__________________
Are you a registered member? Why not? click here to register. Its free, and only takes 27 seconds!
Help out the forums, abide by our community guidelines.

I am in the woods and I have gone crazy.
Rev.Chuck is offline  
Old 06-16-03, 09:02 PM
  #8  
MSD
Senior Member
Thread Starter
 
Join Date: Jun 2003
Location: South Jersey
Posts: 72

Bikes: C'dale R600 & C'dale Jekyll 800

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
The bikes come in mostly assembled but not adjusted. They need wheels trued, gears/brakes adjusted and you need to make sure everything is tight.
That's exactly what the mechanic told me

MSD
MSD is offline  
Old 06-17-03, 07:37 PM
  #9  
orguasch
riding a Pinarello Prince
 
orguasch's Avatar
 
Join Date: Jul 2000
Location: Downtown Toronto,Canada
Posts: 2,409

Bikes: Pinarello, Prince and an FP5

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
tell them straight up, that they have screwed your bike, and you want it fix, right away
__________________
"Racso", the well oiled machine;)
orguasch is offline  
Old 06-18-03, 09:27 AM
  #10  
hitek420
I'm bikey
 
hitek420's Avatar
 
Join Date: Jun 2003
Location: Victoria, B.C.
Posts: 52
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
You think thats bad?

My LBS put my back tire on backwards
hitek420 is offline  
Old 06-18-03, 03:14 PM
  #11  
Scooby Snax
Guest
 
Posts: n/a
Mentioned: Post(s)
Tagged: Thread(s)
Quoted: Post(s)
Originally posted by hitek420
You think thats bad?

My LBS put my back tire on backwards
Could you tell, or did you just see the tread pattern?

Ive done it Myself, and ridden for weeks.
 
Old 06-18-03, 06:04 PM
  #12  
Pete Clark
It's in my blood
 
Pete Clark's Avatar
 
Join Date: Feb 2002
Location: Atlanta, Ga
Posts: 1,222
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
How do I tell my LBS they screwed up?

"You screwed up."

Pete Clark is offline  
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
zjrog
Classic & Vintage
1
12-18-18 04:45 PM
OldRoadman
Classic & Vintage
19
06-14-17 12:06 PM
StarBiker
Classic and Vintage Bicycles: Whats it Worth? Appraisals.
2
11-14-16 11:10 PM
petericeman
Introductions
2
08-25-09 09:34 AM
JoeWright
Bicycle Mechanics
16
01-18-08 05:39 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.