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performancebike.com havent shipped my order yet **********

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performancebike.com havent shipped my order yet **********

Old 09-08-08, 09:30 PM
  #1  
sunstealth
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performancebike.com havent shipped my order yet **********

is there a problem with shipping or stocking parts at this place ? they have all the parts i ordered in stock but the item havent yet been proceeded after 1 week and a half , no shipping info, nothing, last time I ordered from them i received my item in less than a week !

is it normal for this company to delay the shipping like this ?

do they have a email contact ?

i need my things, Ive paid for themalready (and my dad ned his tire for next week he's got a 200 kilometres trek ride and wont do it on knobbies)
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Old 09-08-08, 09:35 PM
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Performance bike's cheapo shipping takes forever. The one where Fed Ex ships the package for the first part, then hands it off to your local post office for final delivery.

Plus, iirc, the tracking is updated infrequently.
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Old 09-08-08, 10:10 PM
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i shouldve took the usps delivery took the fedex one and it was the same price
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Old 09-09-08, 12:11 AM
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I once got a package 10months after I had ordered it from performance. I had forgotten about it.
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Old 09-09-08, 07:52 AM
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My last performance order took a bit but I believe my item was on backorder. After the status updated to being in stock I received it pretty quickly.
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Old 09-09-08, 02:19 PM
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They say they will email you when your package has been sent, but I have ordered from them many times and never gotten the "Package Shipped" email. All of my stuff has arrived on time though. I just don't get the email.
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Old 09-09-08, 02:27 PM
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i ordered something from them on the first. had them ship to store. email said sept 22 est delivery! luckily, you just have to keep calling their customer service. their order status online thing sucks. unfortunately only half of my order arrived. i have to go back there AGAIN.
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Old 09-09-08, 08:54 PM
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I stopped ordering from Performance three or four years ago. They shipped promptly only when I opted for two-day or overnight shipping. For standard shipping, they took their sweet time. So most of my online orders in recent years have been with Nashbar, which almost always ships my stuff within 24 hours.
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Old 09-10-08, 11:46 PM
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I belong to Team Performance and never had any problems with shipping from them. I get e-mails when they ship my orders and it is always there in 2 days. Check Nashbar, I think they are owned by Performance.
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Old 09-10-08, 11:48 PM
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sent an email ,got an answer to give back my adress ,name and all the part # i ordered???? did they lose the package or something ?
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Old 09-11-08, 05:42 AM
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Jose Perez
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This is one of many reasons I use Performance only for things I want eventually, not something I need now...or even soon.

I placed an order for something with them about a year and a half ago and paid for 2nd day air because I wanted it before a trip I was going on. They waited 5 days, then shipped it 2nd day air. A phone call to them was useless and I basically got a weak apology and nothing else. I never got my parts in time and I learned an important lesson about dealing with Performance.
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Old 09-12-08, 08:36 AM
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Have you tried calling them on the phone? I'd imagine its easier to get answer that way versus asking here.
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Old 09-12-08, 05:49 PM
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I have ordered 3 times from them so far with no problems. I don't belong to "team performance" yet either. So far I'm happy.
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Old 09-13-08, 10:29 PM
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problem is i am deaf,i can talk to them but i wont really hear them lol. and the service to call stateside is damn expensive !

anyway, got an answer back from my mail and im getting my things plus a shipping refund!
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Old 09-14-08, 09:33 AM
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Excellent!
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