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What is a reasonable amount of time for a bike shop...

Old 06-19-09, 03:50 PM
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What is a reasonable amount of time for a bike shop...

...to true two wheels in the middle of the summer bike season?

What would you consider to be reasonable?
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Old 06-19-09, 05:16 PM
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How bad were they? Broken spokes? Did you walk in with them in your hand? Or were they still on the bike? If they were on the biek are they quick release or nutted axle?

If you were to walk in with them in your hand and no broken spokes. I would take them from you and do it while you wait. If i was busy with a coustomer and they were still on the bike with a nutted axle I would put them on the normal repair schedule which runs from one to two weeks out.
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Old 06-19-09, 07:51 PM
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The back was slightly out of true, no broken spokes. The front wasn't even out of true, but a few of the spokes seemed loose to me, so I wanted them to check and make sure everything was tight. They weren't on the bike, I had taken them off and brought them in.

It took them a week to get them done. I'm ok with it, I just wanted to know if that was typical so I know for the future. DH had taken his very badly bent, spoke needed to be replaced back wheel to another LBS in the area and they did it that day. This was a couple of weeks ago. I just didn't like something about the woman who runs the register at that one, so I wanted to try this other one that I do a lot of my normal shopping at.

Thanks for the reply.

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Old 06-19-09, 07:52 PM
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About a week if you just said "here's the bike. true the wheels."
about an afternoon if you said "here's my wheels, can you true them?"

that's assuming they were just out of true, no broken spokes or anything. if broken spokes, a week or so, on the regular schedule of repairs.
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Old 06-19-09, 07:57 PM
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I walked into my LBS with a wheel that needed trueing and they did it while I waited.
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Old 06-19-09, 08:40 PM
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I'm a part time mechanic at a small, but fairly busy shop. We generally clear out all the repairs in 2-3 days max. Unless we have to order parts.
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Old 06-19-09, 09:07 PM
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Originally Posted by Heifzilla View Post
The back was slightly out of true, no broken spokes. The front wasn't even out of true, but a few of the spokes seemed loose to me, so I wanted them to check and make sure everything was tight. They weren't on the bike, I had taken them off and brought them in.s for the reply.
this is, what, maybe five minutes' work? Under ordinary circumstances, my regular shop would do them on the spot, while I waited, but I've bought a lot of stuff there. Still, I don't think they'd make anybody wait unless they were jammed. If you had to wait a week, it's a good reason to learn to do minor repairs like this yourself. I can't build a wheel, but anybody can learn to true one fairly well.
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Old 06-19-09, 09:34 PM
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It totally depends on the attitude of the customer.

I had one guy come in acting surly. He asked me to true a set of wheels and told me he'd be back that afternoon to pick them up. I explained that all repairs are performed in order, and that I had three full tunes ahead of him, but I also said I'd do my best to have them ready by the end of the day...no promises. He didn't seem very happy about it and must've figured I wasn't doing anything until he came in, but he did leave the wheels.

The other customer in the shop, a touring cyclist that had broken down and I'd dropped what I was doing to help said, "I overheard what you said to that guy and really appreciate you making time for me."

I said, "There's a big difference between being stuck and being demanding."

BTW, I got the tourist back on the road, finished the tunes and got the wheels trued by the end of my day. When the surly customer picked them up...not even a thank you.
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Old 06-19-09, 10:15 PM
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I have a LBS here that charged me $190 to overhaul the bottom-bracket, the hubs, and the headset of my vintage Puch. It took them 3 days before they called me to say my bicycle was ready. That's a very good turn-around on these overhauls. One small problem: They hadn't done any of the work specified and paid for. After a small knocking in my front hub got my attention, I opened the hub. My tools had been stolen while I was on vacation. But the replacements had arrived. The front hub hadn't been touched - same old grease in place. I opened every other bearing - same story.

But 2-3 days is great time for overhauls. A decent truing should only take 20 minutes for a professional. Figure 2 days if they are busy. Ask them directly what their workload looks like.
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Old 06-20-09, 08:26 AM
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Originally Posted by Panthers007 View Post
I have a LBS here that charged me $190 to overhaul the bottom-bracket, the hubs, and the headset of my vintage Puch. It took them 3 days before they called me to say my bicycle was ready. That's a very good turn-around on these overhauls. One small problem: They hadn't done any of the work specified and paid for. After a small knocking in my front hub got my attention, I opened the hub. My tools had been stolen while I was on vacation. But the replacements had arrived. The front hub hadn't been touched - same old grease in place. I opened every other bearing - same story.

But 2-3 days is great time for overhauls. A decent truing should only take 20 minutes for a professional. Figure 2 days if they are busy. Ask them directly what their workload looks like.
Did you go back and throw your bike through their storefront window?
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Old 06-20-09, 08:38 AM
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Depending how badly out they are maybe 5 - 10 minutes per wheel.
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Old 06-20-09, 08:50 AM
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The LBS I go to is one of the best anywhere. They are truly amazing. They would do that while I waited. I even went in with some serious damage - snapped derailleur hanger and broken chain caused from a cable that was binding, and they asked if I wanted to wait.

On the other hand is the local Performance. I've been told the wait for anything is two weeks. They have one or two mechanics at any time and they just put everyone in line.
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Old 06-20-09, 09:06 AM
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I like my LBS, but being mechanically inclined, I just self taught myself to make my on bike repairs. I let my LBS make a couple of repairs several years ago, but having to wait several days, and not getting the results that met my expectations, I've drastically expanded my bike tool collection and knowledge since then. It was nice to wheel my bike out to the work shed for a minor repair, and 20 minutes later, I was able to wheel the bike back into the house completely repaired.
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Old 06-20-09, 12:21 PM
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Anything that only takes a couple of minutes, we try to do right away while you wait. So, wheel true, flat fix, brake adjustment, etc. it done quickly. If we are busy, like on weekends, these items are put on "quick tickets" and we try to get to them when we can. Often that means that day, sometimes it will take a day or two.

Any repair that will take longer gets put in the regular queue. Depending on the time of year, that could mean a couple of days to a couple of weeks. We're trying to keep the wait to a week, but there are just too many repairs and not enough stands to do it quicker.
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Old 06-20-09, 12:27 PM
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Every shop has their preferred customers who get preferred service. I'm getting the feeling you're not one. At the shop I worked at back in the day it was those who spent $25,000 a year or more on their sporting supplies. We were a bike and ski shop. I live in a small city, but we had a dozen or so customers who did. We bent over backwards to keep them happy and spending, and that meant very speedy service on their skis and bikes. Making others wait alittle longer for their stuff.
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Old 06-20-09, 06:46 PM
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I thought a week to true two wheels was excessive. I still like this LBS, though. They are totally friendly and small town, and the guy who runs it is really, really nice.

I was not demanding or rude. The mechanic asked me if I was in a rush, and I said no, thinking he meant he couldn't do it that night but I'd be able to get it the next day. I was really surprised when he said it would take a week. As I said, I really wasn't in a huge rush (it would have been great to get them back the next day, though) and I didn't want to seem like a real b*tch and take the wheels elsewhere, so I just left them. I was really just curious if this was a typical time frame or what.

Thanks for all the replies.
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Old 06-27-09, 07:22 PM
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Hello when I was in the business, if you brought wheels in in your hand sat we would try and get them back mon or tue if we could or sooner. this is one of those cases where it pays to be friends with the shop. it never hurts to figure who likes which donut or candy bar. take then some cookies once in awhile and don't forget to stop and say Hi when the snow is flying
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