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How long do you have to wait?

Old 07-05-04, 05:00 PM
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How long do you have to wait?

I went to my lbs and asked when I can bring my bike in for a simple tune up, you know, adjusting the derailleurs and making sure everything runs smoothly(I've tried but always messed it up). So he said it's going to take 3 weeks before they can get their hands on my bike.

3 weeks?!

All in my life I had never have to wait for a bike service, or at least I can get it within 2 hours. Maybe that's US for me. When I was in Taiwan or Singapore, all I need to make sure is that the shop is open. I bring it in, they can do it almost right away. If they need to replace any part that is not available, they will make a trip to the supplier first thing next morning. Otherwise, just for service, almost immediately.

So does anyone know where else I can go to in Baltimore/Towson area?

Or if you are willing to offer a service
Thx!
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Old 07-05-04, 05:49 PM
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Time to find another bike shop.
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Old 07-05-04, 05:56 PM
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In three weeks time you can buy a good bike repair manual and learn to do your own tune up. Most of it is pretty simple and you'll get to know your bike better and save money.
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Old 07-05-04, 06:54 PM
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Well, this doesn't exactly pretain to the post, but I only have to wait 3 more days for my new baby to arive at my LBS.
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Old 07-05-04, 07:30 PM
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Originally Posted by supcom
In three weeks time you can buy a good bike repair manual and learn to do your own tune up. Most of it is pretty simple and you'll get to know your bike better and save money.
Buy a bike stand $163.00-Ultimate Pro), a few tools ($50) and do your own maintenance. It's not that hard and there are several good websites that give you step by step instructions. Before you know it, you'll be wrenchin for your friends.

Unless you're challenged...you shouldn't mess things up.
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Old 07-05-04, 08:20 PM
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Well, it's my boss's bike which I am only borrowing for 2 months.... I just want a smooth ride.
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Old 07-05-04, 09:07 PM
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If I just need a quick "check up" I just ride the bike in the front door, if the wrenches are all busy one of the sales people will pop it on a stand and do a quick tune-up. Usually they do the derailers, check the brakes, headset and bearings on the wheels for wobble, and a quick lube. They usually have it done even before I am done browsing. Often there isn't even anything I needed done, I just happened to stop by to browse, and it's the kind of store where the bike racks are inside, because they like to see the bikes they sold come back in the store.

Longest I ever waited was 3 days when my new bike got a taco'd rear wheel. They attempted to fix it but it was too bad. They took a new rim off a new bike instead of making me wait for a new one to come in.

My FBS has my loyalty for a reason. I have found their prices to be very competitive, and when shopping sales can usually beat online prices. They have 4 stores, and the one I visit most often used to be a grocery store and is HUGE!
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Old 07-05-04, 09:15 PM
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Originally Posted by unrelated
I went to my lbs and asked when I can bring my bike in for a simple tune up, you know, adjusting the derailleurs and making sure everything runs smoothly(I've tried but always messed it up). So he said it's going to take 3 weeks before they can get their hands on my bike.

3 weeks?!
Three weeks is a joke. The longest delay I've ever had was two nights -- and that wasn't just for a simple tune up.
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Old 07-05-04, 10:43 PM
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Obviously, this bike shop doesn't like you for some reason.....or.... the owner has no idea she's got a moron for a mechanic. When they tell you three weeks, they're telling you in a nice way to take your bike elsewhere....
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Old 07-05-04, 10:50 PM
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3 weeks is way out of line for a tune-up. 3 days is long, but not unreasonable.

PM me with your problems and I'll walk you through it! Simple tune-ups should take a decent mechanic about 30 mins if they're thorough and not in a hurry.

I'm sure I could talk you through it. If you have access to a digital camera,....even better!

L8R
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Old 07-05-04, 11:28 PM
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Originally Posted by The Fixer
Obviously, this bike shop doesn't like you for some reason.....or.... the owner has no idea she's got a moron for a mechanic. When they tell you three weeks, they're telling you in a nice way to take your bike elsewhere....

Yeap.
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Old 07-05-04, 11:31 PM
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1wk is the longest reasonable amount for a tuneup really.
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Old 07-05-04, 11:40 PM
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Originally Posted by Nelf
Well, this doesn't exactly pretain to the post, but I only have to wait 3 more days for my new baby to arive at my LBS.
LBS = Local Baby Service?

Can you order one with a Carbon fork and an Ultegra drivetrain?
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Old 07-05-04, 11:59 PM
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So thats where babies come from

On topic. 3 weeks is completely outrageous to get a tune up. Unless they have hundreds of bikes sitting in the shop waiting to get tuned up. Then 3 weeks might be understandable.
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Old 07-06-04, 12:25 AM
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3 weeks? Outrageous! The ONLY time I've had to wait anywhere that long is when I got my Rockhopper. The only reason I fekt that was acceptable was because I finished paying for it around Xmas and they hadn't ordered my fork yet. so it wasn't their fault.
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Old 07-06-04, 01:24 AM
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3 Weeks is obscene.

Hell I'll only wait that long on parts, since the shop I got to is smaller and I know they are extremely busy. Heck...since they are nice folks, sometimes I help them with doing the more time consuming work, like replacing threaded axles.

Now as far as a tune-up...I always got asked to bring it in on the weekend, and that's no problem for me. Given my bike is still under warranty, so whenever is best for both of us, since it's technically free work.
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Old 07-06-04, 07:46 PM
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we do turn around in, at most, three days. If it is a quickie(broken spoke, flat, small adjustment) I try to do it on the spot. I could see getting backed up more than that, as I do all the work and I can only do so much, but we try.
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Old 07-06-04, 08:58 PM
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Ok guys, so you wanna know which shop it is?!
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Old 07-06-04, 08:59 PM
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Originally Posted by a2psyklnut
3 weeks is way out of line for a tune-up. 3 days is long, but not unreasonable.

PM me with your problems and I'll walk you through it! Simple tune-ups should take a decent mechanic about 30 mins if they're thorough and not in a hurry.

I'm sure I could talk you through it. If you have access to a digital camera,....even better!

L8R

thanx I really appreciate your offer for help, but I don't have a digital cam. I asked my boss for the shop he bought the bike from, so I will bring the bike there or ring them up first.
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Old 07-06-04, 10:36 PM
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3 weeks is not out of line, depending on the shop's workload. My former employer averaged about 250 bikes in for repair at any given time during the season and hence we had about a 3 week turnaround time. It's hard to tell someone they're going to have to be without their baby for that length of time. However, as everyone jumps on the mail order/ebay bandwagon shops are forced to cut back on staff/wages and these delays become difficult to work around, depending on volume of repairs.
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Old 07-07-04, 04:16 PM
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My former employer averaged about 250 bikes in for repair at any given time during the season and hence we had about a 3 week turnaround time.
Time to stop being cheap and hire more people.
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Old 07-07-04, 07:47 PM
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Originally Posted by operator
Time to stop being cheap and hire more people.
Yes, because this is such a lucrative business and overhead is a non-issue in this day of customers insisting on mail-order pricing.
People can't have it both ways-you can't pay a sufficient quantity of qualified staff members while competing with outfits that require only a warehouse and some mildly-trained monkeys.
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Old 07-07-04, 07:59 PM
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how much does a tune up cost? around 50$?

the only time i think ill bring my bike to the lbs is for them to true the wheels. by the way, how much would trueing the wheels cost?
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Old 07-07-04, 08:11 PM
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Yes, because this is such a lucrative business and overhead is a non-issue in this day of customers insisting on mail-order pricing.
People can't have it both ways-you can't pay a sufficient quantity of qualified staff members while competing with outfits that require only a warehouse and some mildly-trained monkeys.
If I had a choice between three weeks and a couple days at most, I know where i'd go
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Old 07-07-04, 08:35 PM
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Question: When they say three weeks, are they asking you to leave your bike at the shop for three weeks or are they 'reserving' a time frame to work on your bike in about three weeks time and asking you to bring your bike back then?
In any event, a bike shop should anticipate seasonal business loads and hire an extra hand or two accordingly. That's how most businesses operate, big or small.
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