Bike Shop Ethics re. stolen bikes
Is it right for a bike shop to call the police to check if a bicycle is stolen when a customer brings it in to have it fixed?
I was faced with a real ethical dilemma today, with a very suspicious bicycle that ended up being stolen after I called to check. The bike was taken by the police, and now the customer is out the money they paid for it, with no recourse. My position is that they should have checked before they bought, but is it right/ethical for me to act on hunches? I'm glad one stolen bike is going back to it's rightful owner. |
If you were the true owner of the bike, wouldn't you be glad that the LBS did that?
I'd like to hear the story about how the customer came to be in possession of that bike. Did anyone happen to share that with you? What tipped you off that the bike might have been stolen? |
Originally Posted by danielmolloy
(Post 9746954)
Is it right for a bike shop to call the police to check if a bicycle is stolen when a customer brings it in to have it fixed?
How'd the subject come up? You obviously had some reason to suspect the bike was stolen. Giving the benefit of the doubt, the person who bought the bike should have been suspicious too. |
Is it right for a bike shop to call the police to check if a bicycle is stolen when a customer brings it in to have it fixed? |
Sometimes the right thing sucks.But it's still the right thing.
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did the bike infact get returned to the owner or did the Officer just take it away and now it is sitting in the property room at the station, or worse yet just outside in a jumble of bikes?
like the others said how did you come to think it was stolen? was the customer present when the Officer came to check the bike? |
You did the right thing.
I like the idea of putting identification inside the bike so that, if a bike gets stolen, and goes in for service the mechanic will be able to check that against the work order. |
Originally Posted by Sixty Fiver
(Post 9747621)
You did the right thing.
I like the idea of putting identification inside the bike so that, if a bike gets stolen, and goes in for service the mechanic will be able to check that against the work order. Aaron:) |
Originally Posted by danielmolloy
(Post 9746954)
Is it right for a bike shop to call the police to check if a bicycle is stolen when a customer brings it in to have it fixed?
I was faced with a real ethical dilemma today, with a very suspicious bicycle that ended up being stolen after I called to check. The bike was taken by the police, and now the customer is out the money they paid for it, with no recourse. My position is that they should have checked before they bought, but is it right/ethical for me to act on hunches? I'm glad one stolen bike is going back to it's rightful owner. You might not recieve such a warm response had you posted this on bikethieves.com tho :P |
Refund that money before YOU are arrested for stealing.
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You have an obligation to contact the police and make certain the bike is returned to its rightful owner.
|
Originally Posted by DieselDan
(Post 9749700)
Refund that money before YOU are arrested for stealing.
What the OP was referring to was the money the bike owner paid to whoever to get it -- presuming, of course, that the 'owner' wasn't the thief, but just a guy who bought a used bike. |
Originally Posted by Cfd
(Post 9746969)
If you were the true owner of the bike, wouldn't you be glad that the LBS did that?
I'd like to hear the story about how the customer came to be in possession of that bike. Did anyone happen to share that with you? What tipped you off that the bike might have been stolen? The customer gave my shop a terrible one star review on yelp, basically saying that we checked to see if their bike was stolen without their permission, called the police, and now they are out a thousand dollars and they will never come to our shop again. I feel bad for her, but it's really her fault for not checking out the bike before she bought it from somebody on craigslist. |
Originally Posted by danielmolloy
(Post 9751662)
The customer gave my shop a terrible one star review on yelp, basically saying that we checked to see if their bike was stolen without their permission, called the police, and now they are out a thousand dollars and they will never come to our shop again. I feel bad for her, but it's really her fault for not checking out the bike before she bought it from somebody on craigslist.
Not that I'm pretending to know what a 'yelp' is. |
Originally Posted by danielmolloy
(Post 9751662)
The bike that came in was equipped with all 8 speed sora equipment (entry level bicycle), but had oem wheels from a different brand of bicycle, and a 10 speed ultegra cassette. Because of the much wider 8 speed chain, it didn't seat on the cassette. The customer brought the bike in and told me that she bought it on craigslist, and the person she bought it from told her that it would "need to have the gears adjusted". The bike frame was covered in stickers that were pretty obviously trying to change the look of the bike to conceal it's identity. The wheels and cassette were the biggest tip off that the bike was probably stolen. I had an internal debate as to call the police to check the serial number, or to sell the customer a new 8 speed cassette and keep them as a customer, but I thought of all the other customers who come in every day whose bikes were stolen and how bad I would feel if my bike were stolen, so I felt that my only choice was to check to see if my hunch was correct. It was. The customer lost their newly purchased bike, but I know I did the right thing.
The customer gave my shop a terrible one star review on yelp, basically saying that we checked to see if their bike was stolen without their permission, called the police, and now they are out a thousand dollars and they will never come to our shop again. I feel bad for her, but it's really her fault for not checking out the bike before she bought it from somebody on craigslist. As it is you did the right thing morally, and covered yourself legally. You did good. |
Too many people buy things from CL because they can get it cheap...it is cheap for a reason. Buyer Beware. FWIW I have looked at old bikes at flea markets and thrift stores and walked away and reported the serial numbers to the local authorities. I have had several bicycles stolen over the years and would love to have had a few of the nicer ones returned.
Aaron:) |
Right is right...good job.
|
Originally Posted by danielmolloy
(Post 9751662)
The bike that came in was equipped with all 8 speed sora equipment (entry level bicycle), but had oem wheels from a different brand of bicycle, and a 10 speed ultegra cassette. Because of the much wider 8 speed chain, it didn't seat on the cassette. The customer brought the bike in and told me that she bought it on craigslist, and the person she bought it from told her that it would "need to have the gears adjusted". The bike frame was covered in stickers that were pretty obviously trying to change the look of the bike to conceal it's identity. The wheels and cassette were the biggest tip off that the bike was probably stolen. I had an internal debate as to call the police to check the serial number, or to sell the customer a new 8 speed cassette and keep them as a customer, but I thought of all the other customers who come in every day whose bikes were stolen and how bad I would feel if my bike were stolen, so I felt that my only choice was to check to see if my hunch was correct. It was. The customer lost their newly purchased bike, but I know I did the right thing.
The customer gave my shop a terrible one star review on yelp, basically saying that we checked to see if their bike was stolen without their permission, called the police, and now they are out a thousand dollars and they will never come to our shop again. I feel bad for her, but it's really her fault for not checking out the bike before she bought it from somebody on craigslist. How could she not know what the deal was? My bet is she's working with whoever stole the bike because they can't sell a crummy looking bike that doesn't work. If it was me, I'd HOPE she never comes into the shop again. If she does, I'd watch her like a hawk and I'd check my inventory of small items, like computers, after she left. |
I'd even consider making it known that she is not welcome in the shop, period. She already badmouthed you (the LBS owner) and she is nothing but a liability. Maybe its best to tell someone like that, that her business is not welcome there at any time, now or in the future.
|
Originally Posted by Retro Grouch
(Post 9751949)
She says she paid $1,000 for a seriously used-looking, 8-speed Sora equipped bike with mismatched parts that didn't work right? NOBODY'S THAT DUMB!
But... How could she not know what the deal was? My bet is she's working with whoever stole the bike because they can't sell a crummy looking bike that doesn't work. If it was me, I'd HOPE she never comes into the shop again. If she does, I'd watch her like a hawk and I'd check my inventory of small items, like computers, after she left. I should go take numerous pics of my bikes and their serial numbers now. |
Originally Posted by danielmolloy
(Post 9746954)
Is it right for a bike shop to call the police to check if a bicycle is stolen when a customer brings it in to have it fixed?
I was faced with a real ethical dilemma today, with a very suspicious bicycle that ended up being stolen after I called to check. The bike was taken by the police, and now the customer is out the money they paid for it, with no recourse. My position is that they should have checked before they bought, but is it right/ethical for me to act on hunches? I'm glad one stolen bike is going back to it's rightful owner. |
You can also contact the folks who run the Yelp site. Just tell them you had a legal obligation to report a likely theft to the police.
|
I wonder how much she is cooperating with the police investigation to find the actual seller of the stolen property. I would guess if she was legit she would burn the craigslist seller and then sue to recover in small claims. BUT that's only an assumption on my part if she was for real. Contact YELP and tell them you had both a legal and moral obligation.
|
Here's a true story from a few years ago. A student reported her bike stolen to our department. Needing a bike, she went to the nearby bike shop a couple of miles from campus. As she walked towards the door, this fellow standing by a van said..."Psst....Lookin' for a bike?"
Seems he had one in the van.... The student looked, sure enough it was hers. She told the guy she needed to go use the ATM to get money, and used the time to call police... One bike thief down.... |
Originally Posted by Bikewer
(Post 9757834)
Here's a true story from a few years ago. A student reported her bike stolen to our department. Needing a bike, she went to the nearby bike shop a couple of miles from campus. As she walked towards the door, this fellow standing by a van said..."Psst....Lookin' for a bike?"
Seems he had one in the van.... The student looked, sure enough it was hers. She told the guy she needed to go use the ATM to get money, and used the time to call police... One bike thief down.... |
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