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Specialized customer service - great

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Specialized customer service - great

Old 11-01-09, 10:12 PM
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bauhaus92
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Join Date: Jul 2009
Location: San Diego
Posts: 68

Bikes: Specialized Tarmac Pro 08

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Specialized customer service - great

Developed an unusual crack on my Roval Star rear wheel after five months on my new Tarmac Pro - My LBS called specialized and sent them a picture of the crack - Within three hours they shipped two brand new wheels no questions asked - Completely covered on warranty - i was expecting back wheel only but got both, no charge - I'm supposing they just have great customer service but perhaps they have had issues with this wheel and just didn't want to take any chances-

Anyway that's my feel good customer service story -
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