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Kryptonite responds to pen-picking complaints

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Kryptonite responds to pen-picking complaints

Old 09-17-04, 03:31 PM
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Kryptonite responds to pen-picking complaints

When I first heard about the Kryptonite pen-picking flaw, I called the customer service department immediately and told them that I was "concerned, and was hoping that Kryptonite could do something about this." I suggested that they offer me an upgrade to the lock used on the Fuhgeddaboutit, and I even offered to pay the difference in the lock costs. I was told that I would be contacted within a few days with some sort of decision, and that they were scrambling because they had just heard about this themselves the day before.

3 days passed......

Kryptonite just called me. They're sending me a different kind of lock for my NY chain, that I assume will not be susceptible to the pen. I didn't catch the name of the lock though, but I'm assuming it's the Fuhgeddaboutit lock, since it's "also sold with the NY chain."

The woman I spoke to told me that they are doing the free replacement for locks under 2 years old, and because of my KK***** key code, they knew it was bought recently. I have to mail back my keys, and they will send me a new lock. New locks will be shipped priority mail.

Other, older owners will either have to provide some proof of purchase, or are only eligible for a partial credit/refund/replacement.

This is straight from Kryptonite. I'll be getting my lock by early next week since I didn't want to mail my keys yet (I still use my EV with another padlock), so she took my CC information and will send the new lock today/tomorrow. When I return my keys, they will shred my CC information.

And I didn't get quoted in the newspaper, or threaten to sue them or anything. I'm just another shmo like you.

She actually encouraged me to let other people know about this, so if you have a Kryptonite lock that is susceptible to pen-picking, and you bought it within the past 2 years, call them!

I think Kryptonite hit this right on the head with customer service. They have restored my faith.
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Old 09-17-04, 06:21 PM
Bop Bop
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Just copied this from the Kryptonite Web Site:


Unprecedented Offer Intended to Address the Needs of Loyal Consumers

Canton, MA September 17, 2004 - Kryptonite today announced it will provide free product upgrades for certain locks purchased since September 2002, in response to consumer concerns about tubular cylinder lock technology. Consumers can visit the company’s Website (www.kryptonitelock.com) on Wednesday afternoon, September 22, 2004, to learn how they can participate in the security upgrade program.

Consumers who have purchased an Evolution lock, KryptoLok lock, New York Chain, New York Noose, Evolution Disc Lock, KryptoDisco or DFS Disc Lock in the last two years are eligible for a product upgrade free of charge from Kryptonite. Customers will need to have either registered their key number, registered for the Kryptonite anti-theft protection offer or have proof of purchase to qualify.

Specifically, Kryptonite will provide for free cross bars featuring the company’s new disc-style cylinder lock technology to consumers who have purchased Evolution and KryptoLok series products. In addition the company will replace for free recently purchased Evolution Disc Locks on New York Chain and New York Noose with its “Molly Lock”, a heavy duty solid steel padlock. Kryptonite also will upgrade recently purchased disc locks.

Consumers who have had one of the Kryptonite locks mentioned with a tubular cylinder for longer than two years will be eligible for a sizeable rebate on the upgraded products. This program will be administered through Kryptonite dealers and distributors.

A distributor and dealer swap program will be rolled out through direct communication from Kryptonite to all its partners.

Full details about this unprecedented program will be available on Kryptonite’s website by afternoon Eastern Standard Time, Wednesday, September 22, 2004, at www.kryptonite.com
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Old 09-17-04, 10:43 PM
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Thanks. Please direct further comments about Kryptonite in the Kryptonite thread.

Koffee Brown

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