rich.fromm

i'm not a lawyer, but i would be curious to read the article. does anybody know of a copy of it online? or can anybody with a print copy of it scan it and put it online? (although getting permission from the copyright owner could complicate that...)

skitbraviking

20 minutes late on their message now

skitbraviking

Whoops, I was wrong. They are two hours behind us, not before.

rich.fromm

and now they're saying (from https://www.kryptonitelock.com/inetis...c?tn=home_home)

KRYPTONITE STATEMENT WILL BE AVAILABLE ON WEDNESDAY, SEPTEMBER 22, 2004 BY
5:00PM PACIFIC STANDARD TIME

so 5 pm for us is 7 pm for you, i guess.

- rich

roobieroo

Right. You must also believe that cigarette companies had no idea that cigarettes were addictive or could cause cancer. Companies would never, ever lie for their own financial benefit.

Joe Gardner

Another great article from www.BikeBiz.co.uk : https://www.bikebiz.co.uk/daily-news/article.php?id=4668

allikzar

From kryptonite:

KRYPTONITE OFFERS FREE PRODUCT EXCHANGES TO ALL CURRENT OWNERS OF KRYPTONITE TUBULAR CYLINDER LOCKS

If you currently own a Kryptonite tubular cylinder lock and are concerned about the security of this lock, Kryptonite will exchange this lock for you with a comparable non-tubular cylinder lock.

To participate in the exchange program, please send an email to kryptonite@irco.com

You will receive an auto response asking you for information including your name, address and lock type. It will also give you information on exchanging your lock. Kryptonite will pay the postage for all exchanges. Please note that this email address sends an auto response – do not send questions to this email address as it is not monitored. If you have questions, please send an email to locktalk@irco.com

We expect locks to begin shipping in mid-October.

allikzar

So does this mean anywhere I go from now on, I have to bring my bike inside with me?
They should be shipping these things ASAP. Now I have to worry about some jackass
with a BIC pen stealing my ****. I had talked with a friend of mine about this Bic crap,
and he said that yesterday when he got out of work, he found a nice bic pen in his lock.
Idiot left the pen in it after not being able to open it...

Be careful Bredren and Sistren.

supcom

Hardly a similar comparison. Cigarette companies actively denied and discredited the mountains of evidence against their product. Do you see Kryptonite doing that? If anything, Kryptonite has done the opposite. A better comparison would be to look at MasterLocks reported response to the reports of their Street Cuffs.

Joe Gardner

Were did you find this news?

I think this is worth emailing out to all the forum members, but would like a refference to this information.

supcom

It's up on the web site right now.

chazmdc

Here it is - it appears like they will cover ALL kryptonite lock owners, which is the right thing to do.

Canton, MA September 22, 2004 – Kryptonite today announced that the company is offering free product exchanges to all consumers who are concerned about the security of their current Kryptonite tubular cylinder locks.

At no charge to them, consumers will be able to exchange their current Kryptonite tubular cylinder lock for a Kryptonite non-tubular cylinder lock. Kryptonite will begin exchanging products within a few weeks as it accelerates product availability.

“At Kryptonite, we understand the responsibility that comes with being the market leader. Since we learned last week about the possibility of compromising some of the industry’s tubular cylinder locks, we have been working diligently to devise the best and most responsible solution to address the concerns of consumers and to meet the needs of our distributors and retailers,” said Steve Down, General Manager of Kryptonite. “We decided to simplify and expand our planned product upgrade program so that we could expedite the process for consumers and eliminate any lingering doubt in their minds about their locks. Standing by our customers is the responsible thing to do for those who rely on our security products to keep their valuables safe.”

Kryptonite is offering a free product exchange to consumers who currently have Kryptonite locks using tubular cylinders. To participate in the free product exchange offer, consumers can visit the company’s Web site at www.kryptonite.com for registration instructions. As part of this effort, Kryptonite will initiate a swap program through direct communication with all of its distributors and retailers.

Mr. Down concluded, “At Kryptonite, we constantly remind ourselves of our responsibility to lead and offer solutions – not excuses – that strengthen Kryptonite’s relationships with consumers and channel partners. By instituting the most comprehensive program possible, we believe our company has again taken the lead in providing unprecedented customer support and service.”

Joe Gardner

DOH! I only saw the long PR, not the short snippet, thanks.

impreza

Kryptonite comes through!!!!

supcom

I've sent my email to them. Waiting for the automated reply with instructions. Anyone get a reply yet?

Joe Gardner

Thank you for contacting Kryptonite.

If you have a Kryptonite lock that has a tubular cylinder (a round key
cylinder) you are eligible for a Kryptonite non-tubular cylinder lock
exchange. The steps you take to participate in the exchange are:

1. Provide the information listed below to Kryptonite.
2. Return your current tubular cylinder Kryptonite lock to us (postage
paid).
3. Kryptonite will send you your new lock.

Please provide the following information:

Name:
Street Address:
City:
Province:
State/County:
Country:
Zip Code/Postal Code:
Daytime phone number:
E-mail address:

How many locks with tubular cylinders will you be exchanging?
What lock model(s) do you own (examples: Evolution 2000, Kryptolok,
Gorgon)?
What is/are your tubular key number(s), (which are stamped on your keys)?


Please send this information:
By e-mail to: lockexchange@irco.com
By fax to: 781-821-0780
By mail to: Kryptonite Lock Exchange, 437 Turnpike Street, Canton, MA
02021.

Once we receive the above information, we will contact you with specific
details as to how to return your Kryptonite lock (postage paid). Upon
receipt of your tubular cylinder Kryptonite lock, we will send to you a
replacement Kryptonite non-tubular cylinder lock free of charge.
Replacement locks will be sent beginning mid-October on a first come, first
served basis, based on product availability.

If you have questions, please contact Kryptonite Customer Service at
1-800-729-5625 (United States & Canada) or 001-781-828-6655 (outside of the
United States).

NOTE: Please do not reply back to this email message. Please email the
information above to lockexchange@irco.com.

Joe Gardner

based on product availability?!?

ByCrom

No reply for me yet... I have mastered unlocking my EV, I may just keep this thing as a collectors item.

brokenrobot

We'll be getting the new versions that were to be introduced at Interbike... They're still ramping up production. So it's a good idea to get your claim in as early as possible, so as to be in the first groups shipped out...

free_pizza

I have a Trek (By Kryptonite) Ali-Baba lock, it has one of the circular keys, does anyone know if this lock is covered under the lock exchange program?

Also, is Ali-Baba the TREK model name, or the Kryptonite name?
If so, does anyone know the Kryptonite model name?

https://www.trekbikes.com/accessories...ategory_id=167

catatonic

Call kryptonite and find out. Easiest answer. Why ask a 3rd party on this when you can just get it straight from the horse's mouth

catatonic

well, looks like they are doing the right thing. Given it might take longer than expected, but remember, october is only a week off.

Hmm, looks like I might have some lightweight locks to carry around again...that onguard lock's crossbar being in my messenger bag was starting to dig into my spine

Raiyn

This makes me EXTREMELY happy. Now if only their counterparts at Master lock would match this.

supcom

Took about 90 minutes to get a response from the Kryptonite autoresponder. They must be getting flooded with requests for info.

belfast-biker

Shame you gotta send it back.

Bringing it to an authorised dealer for exchange would be better. I'll have to use a really heavy Abus Granit chain and lock in the meantime.

Still, good that they're swapping at all!