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Velo Orange sales policy

Old 10-27-10, 01:52 PM
  #1  
bobdell
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Velo Orange sales policy

I have wheels coming from Velo Orange. The same wheels went on sale today. Velo Orange refused to honor the sale price on wheels I have not even received yet! "Bad timing" their phone guy said after talking to the boss. I can refuse delivery, but then I'll be out the shipping ($36.00 for two wheels) which would negate the sales savings ($32.00 in savings). It's not the end of the world, but I'll think twice before spending with them again.
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Old 10-27-10, 02:15 PM
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Probably cheaper than buying locally or you would have done that ..

But, personal relationships matter and face time helps.
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Old 10-27-10, 02:21 PM
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Wow, that sucks.. This is one of the reasons why I love REI. They even tell me sometimes, "hey, we're having a huge sale next weekend, save your receipt and come back and we'll credit you the sale difference." They rock.

If I was you, I'd ask to speak with a manager and explain it to him/her. Maybe you'll get luck since they may be more sensitive to customers issues.
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Old 10-27-10, 02:22 PM
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$36 seems a bit steep for two wheels unless they are shipped as two packages.
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Originally Posted by bragi "However, it's never a good idea to overgeneralize."
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Old 10-27-10, 02:33 PM
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Thats an unreasonable expectation to have. You purchased something at the price it was being sold for, and complete the transaction. Then after your sale was complete the price on that item changed. Why would you assume that you deserve the new price? Think about it the other way. If the price went up before you got the wheels delivered, you would be outraged to have to pay the new price.
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Old 10-27-10, 02:55 PM
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I don't think it is an unreasonable expectation if it is common practice. I am happy to report that Velo Orange reconsidered and will be crediting me the difference.
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Old 10-27-10, 03:30 PM
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Let the man make some money. They just started up, and he's got a tough business, they carry a lot of hard to find parts and I'm sure he invests a lot of labor into that. Their market niche is very small.

You wheels were probably hand built in the USA. Support that. You will have forgotten about this two years from now.

(I do not work for them, I just found that site recently, I love the french thread Bottom brackets)
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Old 10-27-10, 03:56 PM
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They just started up? They've been in business for years.
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Originally Posted by bragi "However, it's never a good idea to overgeneralize."
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Old 10-27-10, 09:25 PM
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I thought they started up last year. Or maybe the site is new. Whatever, I just think it's kinda ******y, It's not like they're Performance Bike. Refuse the delivery, I mean obsessing about 36.00. You could blow that at a restaurant. Go for a ride, for goddsakes with your awesome new wheels and be happy. Why torture yourself?
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Old 10-27-10, 10:20 PM
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The blog was started in March 2006 and he said he would like to start selling things. By the end of that month he discussed parts that had been ordered. So they've been in business since March 2006 I guess.
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Originally Posted by bragi "However, it's never a good idea to overgeneralize."
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Old 10-27-10, 11:19 PM
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Their facebook page says "founded 2006"
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Old 10-28-10, 04:15 AM
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Originally Posted by IknowURider View Post
I thought they started up last year. Or maybe the site is new. Whatever, I just think it's kinda ******y, It's not like they're Performance Bike. Refuse the delivery, I mean obsessing about 36.00. You could blow that at a restaurant. Go for a ride, for goddsakes with your awesome new wheels and be happy. Why torture yourself?
Some of us may be more obsessed than others. I actually slept quite well last night. Since no one has seemed to notice, in reply #6, I mentioned that Velo Orange has reconsidered and is issuing a credit for the difference. I have no beef with the company and will continue to do business with them.
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Old 10-28-10, 04:50 AM
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It's sad that people have come to expect special service as the norm. You were happy with the price you paid when you bought the wheels; deal with it. No one owes you a thing.

BTW, this is the same type of attitude that had people returning three year old TVs to Costco saying they weren't happy with them so they could buy a new one with the money.
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Old 10-28-10, 05:38 AM
  #14  
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Originally Posted by Ziemas View Post
It's sad that people have come to expect special service as the norm. You were happy with the price you paid when you bought the wheels; deal with it. No one owes you a thing.

BTW, this is the same type of attitude that had people returning three year old TVs to Costco saying they weren't happy with them so they could buy a new one with the money.
Wow.... So much judgement from based on so little knowledge. The fact is that so called "special service" has become the norm and companies that prosper in this economy are aware of that. Velo Orange IS aware, and did the right thing. If it had been three years, three months, or even three weeks I would not have an issue. At two days, I felt it should be addressed but that's just me. You may do as you please.
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Old 10-28-10, 06:37 AM
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Originally Posted by bobdell View Post
Wow.... So much judgement from based on so little knowledge. The fact is that so called "special service" has become the norm and companies that prosper in this economy are aware of that. Velo Orange IS aware, and did the right thing. If it had been three years, three months, or even three weeks I would not have an issue. At two days, I felt it should be addressed but that's just me. You may do as you please.
No, it's not the norm, it's something you demanded and went on the Internet to ***** and moan about in order to get your way. Clearly it's better for them to silence the angry child then to have you posting how horrible they are all over the internet. Classy.

BTW, VO isn't Wal-Mart. I'm going to guess that you've never run a small business of your own.
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Old 10-28-10, 06:59 AM
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Originally Posted by IknowURider View Post
I mean obsessing about 36.00. You could blow that at a restaurant.
If you think $36.00 is an insignificant sum, I guess you wouldn't mind sending me $36.00? After all it's nothing to obsess over, right?
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Originally Posted by bragi "However, it's never a good idea to overgeneralize."
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Old 10-28-10, 07:11 AM
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Originally Posted by Ziemas View Post
It's sad that people have come to expect special service as the norm. You were happy with the price you paid when you bought the wheels; deal with it. No one owes you a thing.

BTW, this is the same type of attitude that had people returning three year old TVs to Costco saying they weren't happy with them so they could buy a new one with the money.
Costco is a tough retailer. They force the manufacturer to eat those returns.
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Old 10-28-10, 07:39 AM
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Originally Posted by Garfield Cat View Post
Costco is a tough retailer. They force the manufacturer to eat those returns.
They stopped the policy due to abuse.
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Old 10-28-10, 07:45 AM
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Originally Posted by Ziemas View Post
No, it's not the norm, it's something you demanded and went on the Internet to ***** and moan about in order to get your way. Clearly it's better for them to silence the angry child then to have you posting how horrible they are all over the internet. Classy.

BTW, VO isn't Wal-Mart. I'm going to guess that you've never run a small business of your own.
That kind of thinking is what keeps small businesses small. "Classy" would be to just ignore me if I didn't have a valid point.
Again, I wish no ill towards Velo Orange they did the right thing, in fact I hope they are getting some name recognition out of this. They have some great products and a good sale going on right now.
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Old 10-28-10, 07:55 AM
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Originally Posted by bobdell View Post
That kind of thinking is what keeps small businesses small. "Classy" would be to just ignore me if I didn't have a valid point.
Again, I wish no ill towards Velo Orange they did the right thing, in fact I hope they are getting some name recognition out of this. They have some great products and a good sale going on right now.
No, you're just trying to chisel them like a cheapskate. They told you no, so you went to cry on the internet and say how horrible you think they are becasue you bought something and now aren't happy with the price. Why would you even post about it here if it wasn't to try and force them to give you a discount? Talk about a culture of entitlement......
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Old 10-28-10, 07:56 AM
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Originally Posted by bobdell View Post
That kind of thinking is what keeps small businesses small. "Classy" would be to just ignore me if I didn't have a valid point.
Again, I wish no ill towards Velo Orange they did the right thing, in fact I hope they are getting some name recognition out of this. They have some great products and a good sale going on right now.
No, you're just trying to chisel them like a cheapskate. They told you no, so you went to cry on the internet and say how horrible you think they are becasue you bought something and now aren't happy with the price. Why would you even post about it here if it wasn't to try and force them to give you a discount? Talk about a culture of entitlement......
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Old 10-28-10, 08:53 AM
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Originally Posted by Ziemas View Post
No, you're just trying to chisel them like a cheapskate. They told you no, so you went to cry on the internet and say how horrible you think they are becasue you bought something and now aren't happy with the price. Why would you even post about it here if it wasn't to try and force them to give you a discount? Talk about a culture of entitlement......
What time does the seventh grade get out these days?
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Old 10-28-10, 08:58 AM
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Originally Posted by bobdell View Post
What time does the seventh grade get out these days?
Resorting to personal attacks, huh? The last refuge of someone without a coherent argument......

Why did you post here if not to try and pressure VO for a discount you felt you deserved?
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Old 10-28-10, 10:15 AM
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Originally Posted by Ziemas View Post
Resorting to personal attacks, huh? The last refuge of someone without a coherent argument......

Why did you post here if not to try and pressure VO for a discount you felt you deserved?
Gee, I'm glad your previous comment -"you're just trying to chisel them like a cheapskate" wasn't personal. I'll let you have the last word now because you've become tedious.
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Old 10-28-10, 10:35 AM
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Originally Posted by Ziemas View Post
...it's something you demanded and went on the Internet to ***** and moan about in order to get your way. Clearly it's better for them to silence the angry child then to have you posting how horrible they are all over the internet. Classy.
Originally Posted by Ziemas View Post
No, you're just trying to chisel them like a cheapskate. ... you went to cry on the internet
Originally Posted by Ziemas View Post
Resorting to personal attacks, huh? The last refuge of someone without a coherent argument
This anonymous poster may want to look up the word hypocrite

FWIW, there are valid business reasons for honoring sale prices for a pre sale period. The main reason is to discourage people from waiting for a sale. The cannibalism from this policy is considered less than the lost sales due to consumers' finding alternates or simply losing the impulse to buy.

It is so important that some companies automatically give a refund to qualifying customers without being asked.
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