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Old 10-26-04, 07:43 PM   #1
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Thank You, Giro!

After 2 years, the pads on my Giro helmet were starting to come apart. I checked several local bike shops, but no one had spare pads. Finally I called an 800 number for Giro, and a nice woman there said she would send me new pads at no charge. That was barely a week ago. I received the new pads in today's mail. Thank You, Giro!

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Old 10-27-04, 02:43 PM   #2
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Cool. Good to know there are companies that will actually help out their customers nowadays. Most of the time people get screwed.
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Old 10-27-04, 03:27 PM   #3
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I had the same experience with Smith. I bought a pair of Smith Bazooka Sliders many years ago. I loved them so much that when I lost my beloved yellow ones, I purchased a pair of black ones from Nashbar. I lost the rubber ear gripper things and an email to Smith and I had about 4 pairs of them in the mail a week later at no charge. Nothing big in terms of cost but it was a gesture that has me eyeing Smith products in the future.
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Old 10-27-04, 04:00 PM   #4
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I'll see your Giro and Smith and raise you a pair of eggbeaters!

I've been commuting on a pair of chromoly egg beater pedals for over two years now. I stood up to hammer up a hill the other day and suddenly something wasn't going 'round so good. Fortunately I was almost home. Once I walked there I took the drive side pedal apart to find that the chromoly spindle cracked and bent.

Crank Bro's had been super about sending me 4 dust caps gratis when I lost one, so I gave them a call. Ten minutes and 25 bucks later they were arranging to send me a brand new set of their upgraded eggbeaters with stainless steel spindles. All they asked is that I send the old pair back to them so they can have a look at the failure. They even told me to wait until the new ones arrive so I can use the packaging for old set.

I'd half expected them to demand a reciept and date of sale and such... that's if they were going to warranty two plus year old pedals at all. As a matter of fact, I didn't even get a chance to launch into my "I'm really not a down-hiller/free-rider maniac..." speech. They were very cool. And saved me about a hundred clams I don't have at the moment. Props to the Crank Bro's!

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