General Cycling Discussion Have a cycling related question or comment that doesn't fit in one of the other specialty forums? Drop on in and post in here! When possible, please select the forum above that most fits your post!

LBS owner makes me feel dumb

Old 05-30-12, 08:18 PM
  #1  
TwoFourOne
Senior Member
Thread Starter
 
TwoFourOne's Avatar
 
Join Date: Dec 2011
Location: Florida
Posts: 155
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
LBS owner makes me feel dumb

So, I went down to the LBS today to pick up 3 tubes and a patch kit. I've been trying to support them lately because I've always bought everything online. The past few times I've been there, the employees have all been really nice to me. But I can't say the same about the owner - he alway seems to be angry for no reason. I'm 16 and I'm always really courteous, so it's not my attitude or anything. He just gives snarky answers for most of the things I've asked him, and generally isn't very friendly.

I get there today and one of the employees gets me the tubes I want. He tells me they have patch-kits at the other register. I walk over and I ask, "Do you guys have any vulcanizing patch kits?", and the owner of the shop quickly speaks up. "Vulcanizing? You know that means heat-fueled, right?" I didn't quite know what to say, so I said I meant the patch kits that have the rubber cement or the glue in them. What I meant is that I didn't want the stick-on patches that don't work. He tells me, "Those are really expensive and haven't been made in years. We have this patch kit if you want it," and then he hands me the type of patch kit that I meant. Looks like this.


The owner there always seems to make me feel stupid. Am I crazy, or are those called vulcanizing patch kits? The Amazon link even says so.
TwoFourOne is offline  
Old 05-30-12, 08:29 PM
  #2  
xenologer
Senior Member
 
Join Date: Aug 2008
Posts: 2,592
Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 237 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
You are both correct in different contexts

owner is right, true vulcanization needs heat, old patch kits involving fire did exist at one time

you are right, the patch kit you wanted is named 'vulcanizing' but this is only a name, no chemical process


the key to not feeling stupid is to quit evaluating your self esteem based on other people, it is a given that other people will be different, quit trying to determine which aspects are better or worse than yourself

also the lbs owner probably needs to work on his customer relations
xenologer is offline  
Old 05-30-12, 08:30 PM
  #3  
StanSeven
Administrator
 
Join Date: Feb 2005
Location: Delaware shore
Posts: 13,041

Bikes: Cervelo C5, Guru Photon, Waterford, Specialized CX

Mentioned: 12 Post(s)
Tagged: 0 Thread(s)
Quoted: 570 Post(s)
Liked 22 Times in 20 Posts
The owner must really be old to remember heat patches.

I personally don't go to stores where the owner doesn't make me feel like I'm special as a customer.

He should be happy to have you buying from him.
StanSeven is offline  
Old 05-30-12, 08:37 PM
  #4  
TwoFourOne
Senior Member
Thread Starter
 
TwoFourOne's Avatar
 
Join Date: Dec 2011
Location: Florida
Posts: 155
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Ah that makes more sense now. Thanks guys.

And thanks for the words of wisdom, too The owner doesn't seem to want me as a customer, but the other employees kind of try to overcompensate for his rudeness I think. All in all, I got the stuff I wanted for cheaper than I would have online, so I'm happy.
TwoFourOne is offline  
Old 05-30-12, 08:42 PM
  #5  
Gallo
Senior Member
 
Gallo's Avatar
 
Join Date: Apr 2012
Location: San Diego CA
Posts: 765

Bikes: 2008 Wilier Motorolio Specialized Stumpjumper Hardtail 1986 Paramount 2014 Pivot Mach 429c

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 40 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
While I am a huge fan of local bike shops I would be hard pressed to give a guy my money that is condescending. Part of the chemical process of the glue does "vulcanize" while most simply call it glue.

I would not totally give up on the shop next but the next time he comes over the top instead of posting here question him directly. It could be he thinks he is funny, it could be he is trying to educate you or it could be he is a not worthy of your business. Ask him why he is treating you like that.

Often gruff personalities are not mean just set in their ways. If that is the case he will probably like you more for standing up and could be a long time good friend.
Gallo is offline  
Old 05-30-12, 08:43 PM
  #6  
Doohickie 
You gonna eat that?
 
Doohickie's Avatar
 
Join Date: Sep 2008
Location: Fort Worth, Texas Church of Hopeful Uncertainty
Posts: 14,682

Bikes: 1966 Raleigh DL-1 Tourist, 1973 Schwinn Varsity, 1983 Raleigh Marathon, 1994 Nishiki Sport XRS

Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 140 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
The owner's a d00sh.
__________________
I stop for people / whose right of way I honor / but not for no one.


Originally Posted by bragi "However, it's never a good idea to overgeneralize."
Doohickie is offline  
Old 05-30-12, 08:44 PM
  #7  
bikepro
Senior Member
 
Join Date: Sep 2003
Location: Allen, TX
Posts: 1,916

Bikes: Look 585

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 24 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by StanSeven View Post
The owner must really be old to remember heat patches.

I personally don't go to stores where the owner doesn't make me feel like I'm special as a customer.

He should be happy to have you buying from him.
Yep. There used to be "Hot Patches" and "Cold Patches". If you wanted to fix the tube from a truck tire right you used a Hot Patch. The rubber patch was attached to the bottom of a small oblong metal container filled with a combustable material. You clamped the container/patch to the tube and lit the material. After it completed burning and cooled, you would remove the metal part leaving the patch attached to the tube. "Cold Patches", are sometimes called "self vulcanizing" since the chemicals in the glue do the vulcanizing. How do I know about Hot Patches? My father owned a Service Station in the early 60's. We repaired truck tires for $1.00. This included removing the tire from the truck, breaking it down by hand, repairing the tube, and installing the tire.
bikepro is offline  
Old 05-30-12, 08:44 PM
  #8  
mtbikerinpa
Shimano Certified
 
mtbikerinpa's Avatar
 
Join Date: Dec 2004
Location: PA
Posts: 1,840

Bikes: 92 Giant Sedona ATX Custom

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 37 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Those heat patches worked pretty good too Been a while since I could find them for car or bike...
mtbikerinpa is offline  
Old 05-30-12, 08:52 PM
  #9  
SlimRider
Banned
 
Join Date: May 2011
Location: Northern California
Posts: 5,804

Bikes: Raleigh Grand Prix, Giant Innova, Nishiki Sebring, Trek 7.5FX

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
The owner should very aware of his products labeling and what each package states in his store. He should already know that the tube says, "vulcanizing" on it. His knowing that information would have spared you your ego, and him, a future customer.

Last edited by SlimRider; 05-31-12 at 07:34 AM.
SlimRider is offline  
Old 05-30-12, 09:02 PM
  #10  
Flying Merkel
Senior Member
 
Flying Merkel's Avatar
 
Join Date: Mar 2008
Location: Costa Mesa CA
Posts: 2,641
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Feel your pain, dude. The owner and his son at the local bike shop were complete a$$wipes. The son was worse than the dad. The last straw was when the owner started *****ing at me for not parking my bike in the rack. I went out, unlocked and rode away never to return. Bought two expensive bikes and accessories from another shop. No need to put up with that crap.

I knew what you meant by vulcanizing. Interesting bit of trivia about the heat, now sell me a fookin' patch kit.
Flying Merkel is offline  
Old 05-30-12, 09:16 PM
  #11  
zonatandem
Senior Member
 
zonatandem's Avatar
 
Join Date: Dec 2003
Location: Tucson, AZ
Posts: 11,019

Bikes: Custom Zona c/f tandem + Scott Plasma single

Mentioned: 3 Post(s)
Tagged: 1 Thread(s)
Quoted: 73 Post(s)
Likes: 0
Liked 3 Times in 3 Posts
Clean patch area with metal rasper/sandpaper.
Put glue spot on tube (slightly larger than patch).
Ignite the glue.
Slap on the patch.
Did it that way back in the early 70s.
zonatandem is offline  
Old 05-30-12, 09:20 PM
  #12  
SnowJob
Dirt junkie.
 
SnowJob's Avatar
 
Join Date: Nov 2011
Location: Minneapolis
Posts: 395

Bikes: Surly Ice Cream Truck, Traitor Ruben, Redline Monocog 29er

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by TwoFourOne View Post
The past few times I've been there, the employees have all been really nice to me. But I can't say the same about the owner - he alway seems to be angry for no reason. I'm 16 and I'm always really courteous, so it's not my attitude or anything. He just gives snarky answers for most of the things I've asked him, and generally isn't very friendly.
I gotta say, from lots of different bike shop experiences, that some bike shop dudes are just ********. It's not you that particularly irks him, more than likely he's well known in the cycling community for being cranky and ornery.

My guess for why this is: older bike shop dudes know the ebb and flow of bike sales and popularity. For a while they're king **** of turd mountain, the next thing they know they're kissing ass just to sell a 26" tube to some nerd on a mongoose.

Anyway... just remember it's probably nothing that you did. Your options are (a) to tough it out with this dude, (b) to try and find another shop that feels like it offers a better social experience; or (c) to sneak around the outside of the shop in a fake mustache and glasses and only go in when you know the owner is nowhere around.

/2cents
SnowJob is offline  
Old 05-30-12, 09:21 PM
  #13  
RaleighSport 
Hogosha Sekai
 
RaleighSport's Avatar
 
Join Date: Jun 2011
Location: STS
Posts: 6,642

Bikes: Leader 725, Centurion Turbo, Scwhinn Peloton, Schwinn Premis, GT Tequesta, Bridgestone CB-2,72' Centurion Lemans, 72 Raleigh Competition

Mentioned: 14 Post(s)
Tagged: 0 Thread(s)
Quoted: 55 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
There's a shop here.. the owners cool so are his mechanics.. but the clerks etc seem to be his family.. and they sure don't seem to care about the customers. They lost my business over it, but hey man do what you gotta and ignore that owner.
__________________
Play stupid games, win stupid prizes.
RaleighSport is offline  
Old 05-30-12, 09:29 PM
  #14  
Dan The Man
Senior Member
 
Join Date: May 2008
Posts: 1,215
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by TwoFourOne View Post
Ah that makes more sense now. Thanks guys.

And thanks for the words of wisdom, too The owner doesn't seem to want me as a customer, but the other employees kind of try to overcompensate for his rudeness I think. All in all, I got the stuff I wanted for cheaper than I would have online, so I'm happy.
My experience in general has been that LBS owners tend to be grouchy.
Dan The Man is offline  
Old 05-30-12, 10:22 PM
  #15  
mechBgon
Senior Member
 
mechBgon's Avatar
 
Join Date: Jul 2002
Posts: 6,957
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I'm 16
Well there's the problem. You can't possibly be up to any good if you're 16... you're probably there to shoplift stuff, or case the joint for a break-in, or maybe you're a SPY FROM ANOTHER BIKE SHOP

But seriously. That's poor treatment, too bad he feels the need to act that way towards you. I bet if you were a sharp-dressed businessman in your 30s, you'd get far better treatment.
mechBgon is offline  
Old 05-30-12, 10:29 PM
  #16  
TwoFourOne
Senior Member
Thread Starter
 
TwoFourOne's Avatar
 
Join Date: Dec 2011
Location: Florida
Posts: 155
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by mechBgon View Post
Well there's the problem. You can't possibly be up to any good if you're 16... you're probably there to shoplift stuff, or case the joint for a break-in, or maybe you're a SPY FROM ANOTHER BIKE SHOP

But seriously. That's poor treatment, too bad he feels the need to act that way towards you. I bet if you were a sharp-dressed businessman in your 30s, you'd get far better treatment.
Another time at the same shop, my dad was returning brake pads that weren't the type that I needed. The owner said I stripped the threads on the screw when I was positive there was no way I could have done that (I tried to put the pads on my bike, but stopped when I realized they weren't the same type that I had). I went in by myself the next day and the owner wasn't at the counter. One of the employees agreed with me that the screw was fine. Got a refund and used the money to buy a new tire.

If I didn't get the refund, I would have been pretty pissed off. Why lose a customer because you're mad someone is returning something? I'm just a teenager wanting to ride my bike around. Possibly can't be up to good, you're right.
TwoFourOne is offline  
Old 05-31-12, 06:03 AM
  #17  
Jamesw2
Senior Member
 
Join Date: Feb 2010
Location: Houston TX area
Posts: 816

Bikes: Trek 1420 triple, Mercier Corvus, Globe 1 700, Surly Disc Trucker, GT Avalanche, GT Grade, GT Helion, Mercier Corvus, Motobacane Boris X7 Fat Bikes,

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by bikepro View Post
Yep. There used to be "Hot Patches" and "Cold Patches". If you wanted to fix the tube from a truck tire right you used a Hot Patch. The rubber patch was attached to the bottom of a small oblong metal container filled with a combustable material. You clamped the container/patch to the tube and lit the material. After it completed burning and cooled, you would remove the metal part leaving the patch attached to the tube. "Cold Patches", are sometimes called "self vulcanizing" since the chemicals in the glue do the vulcanizing. How do I know about Hot Patches? My father owned a Service Station in the early 60's. We repaired truck tires for $1.00. This included removing the tire from the truck, breaking it down by hand, repairing the tube, and installing the tire.
Good thing you didn't do my fathers 14 ply airplane tires he used on the truck. At least for a dollar . .He had them for 35 years from military surplus. DAD also repaired his own tubes with the heat method.
Jamesw2 is offline  
Old 05-31-12, 06:09 AM
  #18  
chipcom 
Infamous Member
 
chipcom's Avatar
 
Join Date: Sep 2005
Location: Ohio
Posts: 24,365

Bikes: Surly Big Dummy, Fuji World, 80ish Bianchi

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by zonatandem View Post
Clean patch area with metal rasper/sandpaper.
Put glue spot on tube (slightly larger than patch).
Ignite the glue.
Slap on the patch.
Did it that way back in the early 70s.
I still do it that way.
__________________
"Let us hope our weapons are never needed --but do not forget what the common people knew when they demanded the Bill of Rights: An armed citizenry is the first defense, the best defense, and the final defense against tyranny. If guns are outlawed, only the government will have guns. Only the police, the secret police, the military, the hired servants of our rulers. Only the government -- and a few outlaws. I intend to be among the outlaws" - Edward Abbey
chipcom is offline  
Old 05-31-12, 06:50 AM
  #19  
Retro Grouch 
Senior Member
 
Retro Grouch's Avatar
 
Join Date: Feb 2004
Location: St Peters, Missouri
Posts: 29,254

Bikes: Catrike 559 I own some others but they don't get ridden very much.

Mentioned: 11 Post(s)
Tagged: 0 Thread(s)
Quoted: 1142 Post(s)
Liked 20 Times in 16 Posts
I'm old enough to remember tire patches that came with some kind of metal thing that we set on fire and threw away afterward. I still think of those as "vulcanizing" patches vs. more modern "solvent" patches and I doubt anybody produces them anymore. Certainly not for bikecycle inner tubes. I guess that puts me in agreement with the owner, but it doesn't matter.

The customer ISN'T always right, but he IS always the customer. Give the customer what he wants, collect your money and smile. Everybody wins.
Retro Grouch is offline  
Old 05-31-12, 07:01 AM
  #20  
Looigi
Senior Member
 
Looigi's Avatar
 
Join Date: Dec 2010
Posts: 8,951
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 12 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by TwoFourOne View Post
The owner there always seems to make me feel stupid.
There is what the LBS owner does/says, and how you feel about it. You can't do much about the the owner but how you feel is up to you. HTFU
Looigi is offline  
Old 05-31-12, 10:27 AM
  #21  
Doug5150
Senior Member
 
Join Date: May 2005
Location: IL-USA
Posts: 1,864
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 111 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by StanSeven View Post
The owner must really be old to remember heat patches. ....
HEY HEY! Watch it there buddy.

It wasn't that long ago was it? I am only 42 and I can remember using those things as a kid. Patching bike tires and lighting fireworks on the 4th of July was the only two reasons I was allowed to have a cigarette lighter (back when you could buy cigarettes,,,,, and beer,,,,,, out of vending machines...).

And anyway, back then you didn't need a- ..... hold on a second, I think some kids are on my lawn.
Doug5150 is offline  
Old 05-31-12, 10:28 AM
  #22  
Flying Merkel
Senior Member
 
Flying Merkel's Avatar
 
Join Date: Mar 2008
Location: Costa Mesa CA
Posts: 2,641
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Likes: 0
Liked 1 Time in 1 Post
As stated above, I switched bike shops as a teen. The shop I started going to was a small mom & pop. They didn't act like jerks. They & their employees took me seriously. Spent $950 on bikes alone- in 1980s dollars.

Harden up or wise up, choice is yours. They have the product, you have the dollars. This is something every shop owner needs to realize.
Flying Merkel is offline  
Old 05-31-12, 10:48 AM
  #23  
Phil_gretz
Journeyman Bike Commuter
 
Phil_gretz's Avatar
 
Join Date: Aug 2009
Location: Alexandria, VA
Posts: 4,948

Bikes: '71 Jeunet 630, '79 Peugeot PXN10LE, '88 Fuji Saratoga, '13 Motobecane Fantom29 HT, '16 Motobecane Turino Pro Disc, '16 Motobecane Gran Premio Elite, '18 Velobuild VB-R-022

Mentioned: 9 Post(s)
Tagged: 0 Thread(s)
Quoted: 531 Post(s)
Liked 38 Times in 25 Posts
Too funny, SnowJob

Originally Posted by SnowJob View Post
My guess for why this is: older bike shop dudes know the ebb and flow of bike sales and popularity. For a while they're king **** of turd mountain, the next thing they know they're kissing ass just to sell a 26" tube to some nerd on a mongoose.
/2cents
^^True 'dat. Made me laugh/snort, spitting warm green tea out of my nose. Refreshing...
Phil_gretz is offline  
Old 05-31-12, 11:26 AM
  #24  
chaadster
Thread Killer
 
Join Date: Aug 2008
Location: Ann Arbor, MI
Posts: 9,336

Bikes: '15 Kinesis Racelight 4S, '76 Motebecane Gran Jubilée, '17 Dedacciai Gladiatore2, '12 Breezer Venturi, '09 Dahon Mariner, '05 Novara Big Buzz, '12 Mercier Nano, '95 DeKerf Team

Mentioned: 19 Post(s)
Tagged: 0 Thread(s)
Quoted: 1026 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by Doug5150 View Post
And anyway, back then you didn't need a- ..... hold on a second, I think some kids are on my lawn.
Hahahaha!
chaadster is offline  
Old 05-31-12, 02:08 PM
  #25  
bikepro
Senior Member
 
Join Date: Sep 2003
Location: Allen, TX
Posts: 1,916

Bikes: Look 585

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 24 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by mtbikerinpa View Post
Those heat patches worked pretty good too Been a while since I could find them for car or bike...
I'm pretty sure they've been banned in the U.S. Here's a link to an out the country site for the company that makes them.

http://www.camel.com.co/index_eng.html
bikepro is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.