Litespeedlouie

I know Giro will send out helmet pad sets on request, but does anyone know if they will supply replacement older Roc Loc assemblies? Some of the thin plastic on my old Pneumo has broken. I think they've upgraded the Roc Loc, too. It might be considered non-user replaceable as an integral safety part, plus it's old enough that they probably want to just sell you a new one.

fietsbob

why ask here and not the bike shop you got it from? or another shop that sells Giro helmets ,

I suspect the company has an online site too.

ccaddy

If your helmet is so old (your words) that that part
broke then its time to get a new helmet .
Helmets have a limited life span , they dont last
forever .

ahsposo 

I have always gone to their website and found the Contact Us option to be a good place to start.

If they have it left in stock they are really good about sending you what you need.

Their past great customer service to me keeps me loyal. I like the way their mid-line helmets work for me and I use their gloves.

Leinster

This. It's not a vintage steel frame or Simplex groupset you're talking about, it's a helmet. Spend the $50 and get a new one.

spinnaker

+100.

And you can get them cheaper then that at Nashbar when they are on sale.

Litespeedlouie

Seems Giro has no problem with selling replacement Roc Loc assemblies for their old helmets for $10 over the phone. Apparently they agree there is no liability problem replacing broken plastic parts on otherwise good condition product just because it's over 3 years old.

spinnaker

Penny wise and pound foolish.

Apparently.

Nice that you head is not worth another $20 or $30 for a new helmet. Mine certainly is.