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Just bought a TREK 520 that arrived damaged because it wasn't properly packed

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Just bought a TREK 520 that arrived damaged because it wasn't properly packed

Old 06-09-14, 05:23 PM
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Bianchi1983
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Just bought a TREK 520 that arrived damaged because it wasn't properly packed



I purchased a Vintage Trek 520 online and it just arrived damaged because it was not properly packed for shipping. I'm interested in hearing how much of a refund you would ask for from the seller if any. The damage is a nasty scrap/dent on the downtube where the 520 logo used to be, its down to bare metal and indents about a 16th of an inch.











The bike was placed in the box without wrapping the frame in foam pipe insulation or anything else and the quick release levers were removed from the wheels so the hub axle sc****d/dug into the down tube and logo of my 520.
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Old 06-09-14, 05:46 PM
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Can you return it? Or do you want to keep the bike and get some money from the seller?
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Old 06-09-14, 05:54 PM
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Man, that sucks. Sorry.

This is exactly why I'd be real nervous about buying something like a bike that was going to be shipped by someone who may or may not have any idea of how to package the item.

Surely there was insurance purchased or included when the bike was shipped? You'd then be able to file a claim with the shipper. The seller is probably going to hit you with some excuse that this is the shipper's responsibility. My counter to that would be, well, sure, but this assumes an item is reasonably packaged, and this would be his responsibility.

I bought a 17' kayak one time long distance. It was shipped to my home via truck. You better believe we unpackaged it and inspected it in my yard before I signed the paperwork for the truck driver. The driver was totally understanding of this. The only reason I even pulled the trigger on the boat was that the company had a YouTube video available that showed the extensive care they used when packaging kayaks for shipment.

Of course, they probably only ever packaged the demo boat like that to sucker people like me. lol. No, when it arrived it was wrapped up just like in the video.

Good luck.

Last edited by syncro87; 06-09-14 at 05:58 PM.
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Old 06-09-14, 09:53 PM
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I's ask for full refund and return shipping paid. I personally would have a hard time riding a bike with such an ugly scar.
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Old 06-09-14, 09:59 PM
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Originally Posted by Camilo View Post
I's ask for full refund and return shipping paid. I personally would have a hard time riding a bike with such an ugly scar.
No. 1. I'd want a refund as well.
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Old 06-09-14, 09:59 PM
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Thanks for your replies!

I'm leaning towards keeping the bike and seeing if I can get the seller to issue a partial refund. I am interested in hearing what everyone thinks is a fair amount. If it was a new bike I'd just return it and get a replacement, but with 30 year old vintage Trek that's hard to do. Its Reynolds 501 so I'm thinking a minor dent on the down tube wont affect the way it rides.

It was shipped via FedEx. I have read that if the bicycle is not professionally packed at a LBS they mostly deny claims for damage and I cant really blame them for that since its not their fault for the lack of proper packaging, or at least zip tying the wheel to the frame so it would not of been able to move around and do so much damage.

What brand of Kayaks would you recommend Syncro? Ive been thinking about getting one. Thanks!!

Last edited by Bianchi1983; 06-09-14 at 10:12 PM.
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Old 06-09-14, 10:40 PM
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That's more than just a little rub from poor packaging, possibly an insurance claim.

Whether or not I could live with it depends on what you paid...
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Old 06-10-14, 04:58 AM
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Go to any bike shop and ask to see how a bike is packed when it's shipped from the factory. Everything they do is necessary or they wouldn't do it. Little box for the small parts. Plastic mushrooms on the ends of the axles. Even the gear that the bike is in matters. Most bike packing jobs by somebody other than a factory are inadequate.
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Old 06-10-14, 05:50 AM
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If you want to keep it and have decided it is only cosmetic damage (you'll still be able to ride it) then maybe 20% of what you paid.
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Old 06-10-14, 07:17 AM
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Originally Posted by Bianchi1983 View Post
Thanks for your replies!


What brand of Kayaks would you recommend Syncro? Ive been thinking about getting one. Thanks!!
Depends what you want to do. What kind of water will you be using it on? What is your experience level? Feel free to PM me and happy to help if I can. I know about enough to be dangerous. lol.

My initial recommendation would be to find a good paddling shop. Avoid, if possible, the big box chain stores and boats. A lot depends on your intended use for the boat, what water you have available to you to paddle on, and what your budget is.

Probably my favorite boat I've had was my Valley Aquanaut HV. It was a pleasure to paddle and not ridiculously expensive. A good value as far as fun factor for the dollar and build quality. I sold it we had our daughter a while back, realizing that for the immediate term I wouldn't have time to use it much. This was a short-sighted decision and I wish I still had it. Right now, I have a fiberglass Wenonah Spirit 2 canoe, which is a lot more family friendly than the Valley. But not nearly as fun to drive so to speak.

Out here in the midwest, good canoe/kayak shops are tough to come by. Other places, like the PNW or New England, you have a lot more shops, expertise, and fellow paddlers around to help you out. We had a great paddling shop here in Kansas City that just closed down for good. A real shame, because now it's pretty much nothing around here. Hopefully you live in a more paddle friendly area than I do. lol. But like I said, if I can be of any help feel free to shoot me a PM. Lots of boat reviews on paddling.net, too.
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Old 06-10-14, 10:01 AM
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Full refund and return shipping. Why buy something new that is already damaged.
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Old 06-10-14, 05:48 PM
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Originally Posted by headloss View Post
That's more than just a little rub from poor packaging, possibly an insurance claim.

Whether or not I could live with it depends on what you paid...
I did get a good deal on the Trek 520. Guy was asking 380, took a best offer of $270 (plus $60 for shipping). I think I'm gonna see if the seller will agree to a partial refund of $70 to compensate for the damage. If not then I will open a case w/ buyer protection (bought it on eBay). @ $200 the 520 would be an awesome beater. I had planed to fix it up but... now. I think i may just find a cool sticker to cover the scratch/scar. Maybe a Stig

...I also held on to all the packaging/box if the seller wants to file a claim and Try to get reimbursed. On their site FedEx states they usually only reimburse the seller so i'm gonna leave that one up to him.
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