General Cycling Discussion Have a cycling related question or comment that doesn't fit in one of the other specialty forums? Drop on in and post in here! When possible, please select the forum above that most fits your post!

Kudos 4 Shimano & LBS

Old 06-10-14, 07:19 PM
Senior Member
Thread Starter
Join Date: Feb 2012
Posts: 79
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Kudos 4 Shimano & LBS

Took my rear wheel with Shimano IGH Alfine11 into my LBS to fix a leaking oil seal. The shop had recently performed the first oil change on the hub and ever since, it has been leaking excessively leaving a puddle on the ground overnight.
After replacing a seal and leaving fora few days to monitor for leaks, the LBS contacted Shimano to inform the leak was still happening and ask for further guidance. They man-upped and will be sending out a brand new hub, with newly designed oil seals to replace my +2 yrs old, out of warranty hub.
I've got a second ride to see me through a few more days delay.

TornadoCAN99 is offline  
Old 06-10-14, 07:24 PM
Senior Member
Join Date: Dec 2010
Location: Above ground, Walnut Creek, Ca
Posts: 6,689

Bikes: 8 ss bikes, 1 5-speed touring bike

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 86 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
IME, there are usually a few, sometimes a very few, souls in a company that are interested in their product's defects, so as to improve them. looks like your LBS got a hold of one. nice to hear.
hueyhoolihan is offline  
Related Topics
Thread Starter
Last Post
08-31-09 12:21 PM
Northern California
08-26-08 02:07 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.