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Kudos 4 Shimano & LBS

Old 06-10-14, 07:19 PM
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TornadoCAN99
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Kudos 4 Shimano & LBS

Took my rear wheel with Shimano IGH Alfine11 into my LBS to fix a leaking oil seal. The shop had recently performed the first oil change on the hub and ever since, it has been leaking excessively leaving a puddle on the ground overnight.
After replacing a seal and leaving fora few days to monitor for leaks, the LBS contacted Shimano to inform the leak was still happening and ask for further guidance. They man-upped and will be sending out a brand new hub, with newly designed oil seals to replace my +2 yrs old, out of warranty hub.
I've got a second ride to see me through a few more days delay.

Mike.
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Old 06-10-14, 07:24 PM
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hueyhoolihan
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IME, there are usually a few, sometimes a very few, souls in a company that are interested in their product's defects, so as to improve them. looks like your LBS got a hold of one. nice to hear.
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