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Trouble ordering on line?

Old 04-01-05, 03:23 PM
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jimjuliem
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I had a bad experience ordering on line from Performance Bicycle and I was wondering if anyone else had too. They didn't send me the saddle they charged me for and have not answered my correspondence. Customer service said they could not help me on the phone.
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Old 04-01-05, 03:27 PM
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jimjuliem
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I don't understand why my post has lines through it.
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Old 04-01-05, 04:02 PM
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hi565
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Exactley what I thought would happen a newbie has no clue about the joke!

hahaha I win!
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Old 04-01-05, 04:56 PM
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Orikal
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jimjuliem,

Welcome to the forums. While I've had no experience with Performance, I have had some difficulties online with Nashbar.com. While these companies can be frustrating, given time everything seems to work out ok. I'd suggest doing a search for "Performance" and I'm sure you'll come up with more stories, info, etc than you'll need.
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Old 04-01-05, 05:06 PM
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hillyman 
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Originally Posted by jimjuliem
I had a bad experience ordering on line from Performance Bicycle and I was wondering if anyone else had too. They didn't send me the saddle they charged me for and have not answered my correspondence. Customer service said they could not help me on the phone.
How long has it been since you ordered the saddle. Performance is ssssllllooowwww on shipping.
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Old 04-01-05, 06:44 PM
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ZackJones
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I've order from Performance several times and have never had any problems with them. I'd call the customer service line again. Perhaps you'll speak with someone that can actually help you.
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Old 04-01-05, 07:31 PM
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If worst comes to worst, you can dispute the charges on your credit card.
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Old 04-01-05, 09:40 PM
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Its always a throw of the dice with the online companies. I've never had problems with any of them(knock on wood...ahhh...no wood around...brb...okay found wood to knock on) but I'd call them, it's the best way to deal with them.
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