2016 Giant ToughRoad SLR2
#577
Member
Digging up the old Toughroad thread. 20,380 miles and I had this happen:


I was told to go to the dealer, they want to check it out for the Lifetime Warranty. I’ll be heading there today. We’ll see how things go!
ETA: I have to admit, there’s a side of me that wants to clean up the area, TIG it and hit it with clear coat, and wear the scar!


I was told to go to the dealer, they want to check it out for the Lifetime Warranty. I’ll be heading there today. We’ll see how things go!
ETA: I have to admit, there’s a side of me that wants to clean up the area, TIG it and hit it with clear coat, and wear the scar!

Last edited by Henny; 08-10-21 at 04:57 AM.
#578
Senior Member
So much for it being Tough.
I think they discontinued this bike. I no longer see it available on the Giant website.
I think they discontinued this bike. I no longer see it available on the Giant website.
#580
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Over 20k miles in 5 years is impressive. I will be even more impressed if Giant warrants this and provides a replacement frame.
Not so certain that Giant had this kind of usage in mind when selling this bike in the U.S.
Not so certain that Giant had this kind of usage in mind when selling this bike in the U.S.
#581
Senior Member
#585
Member
I have to admit, there’s a side of me that just wants to clean up the crack, have my buddy TIG is, hit it with clear coat and keep on riding it!
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Pictures are from other rides.




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#587
Member
No, Giant covered the frame with their warranty!
The old black frame:




The top photo is one of my last rides with the old frame.
The new frame, which is silver.
I also decided to make the shakedown ride on the new frame worth while.

Last edited by Henny; 08-29-21 at 06:49 PM.
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#588
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That is really good to see Giant is this committed to their customers. Heh, I had read about my new bikes, Scott Bikes and they are not as committed. 3 yr frame warrants, 5 if the owners take the bikes to the shops annually for costly tune up.
Going to pay more attention on warranties with my next bikes!
EDIT: Oh and by the way, the silver is a nice color. In my opinion, you got a really good deal on this.
#589
Member
WOW! That is impressive not just that they covered you for a bike that was well used, but that they replaced it so quickly! I would have thought it was going to take months before they replaced this, but that was only 3 weeks.
That is really good to see Giant is this committed to their customers. Heh, I had read about my new bikes, Scott Bikes and they are not as committed. 3 yr frame warrants, 5 if the owners take the bikes to the shops annually for costly tune up.
Going to pay more attention on warranties with my next bikes!
EDIT: Oh and by the way, the silver is a nice color. In my opinion, you got a really good deal on this.
That is really good to see Giant is this committed to their customers. Heh, I had read about my new bikes, Scott Bikes and they are not as committed. 3 yr frame warrants, 5 if the owners take the bikes to the shops annually for costly tune up.
Going to pay more attention on warranties with my next bikes!
EDIT: Oh and by the way, the silver is a nice color. In my opinion, you got a really good deal on this.

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The 2022 models have just been released, in Australia and at least one Asian market.
ToughRoad SLR (2022) | Giant Bicycles Australia (giant-bicycles.com)
The SLR1 is looking pretty good, but they're both quite nice.
ToughRoad SLR (2022) | Giant Bicycles Australia (giant-bicycles.com)
The SLR1 is looking pretty good, but they're both quite nice.
#591
Senior Member
Same bike as previous years just different colors.
Still no thru axles and no carbon option. I'd be all over that bike if it was available like that.
Still no thru axles and no carbon option. I'd be all over that bike if it was available like that.
#592
Member
The 2022 models have just been released, in Australia and at least one Asian market.
ToughRoad SLR (2022) | Giant Bicycles Australia (giant-bicycles.com)
The SLR1 is looking pretty good, but they're both quite nice.
ToughRoad SLR (2022) | Giant Bicycles Australia (giant-bicycles.com)
The SLR1 is looking pretty good, but they're both quite nice.
I’m kind of liking that green color on the SLR2’s frame…
#594
Member
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