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Giant RX Composite with a cracked head tube

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Giant RX Composite with a cracked head tube

Old 09-17-14, 02:58 PM
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DowneasTTer
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Giant RX Composite with a cracked head tube

Sorry for the double post. I first put this in my RX Composite thread. But thought it might be of interest to others out there owning a carbon fiber hybrid or wanting one.

Well as I posted on the Foo board a couple of days ago Mrs. DowneasTTer and I just returned from our summer trip. While cleaning my bike sometime during the summer I discovered what looked like a small crack or scratch in the head tube right at the bottom where the bearing face is. I watched it over the next thousand miles of so without any change. Finally took the bike into my LBS yesterday and sure enough it's a crack. Bummer the frame only has about 6k on it at this point. Giant is making good and replacing the frame. Should be in the couple of weeks or so. Until then I'll watch it like a hawk. Anyway, Mrs. DowneasTTer's frame is fine. But if you own one of these do a detail check. Here's a close up pic I just took for a reference. I'm glad that part of the frame is white as if it was black it surly would be hard to find.
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Old 09-17-14, 03:58 PM
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Yikes! That is great that the dealer and Giant stepped up.

Your post is a good reminder for us with carbon bikes to periodically look for defects. I've wiped out a couple of times on my bike but there were no signs of damage.
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Old 09-17-14, 04:57 PM
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Hmm, makes me think twice about composite now
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Old 09-17-14, 05:17 PM
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Originally Posted by DEW21 View Post
Hmm, makes me think twice about composite now
I would not be too worried about it. This kinda of thing can happen to any bike frame. The key is not that it happened but how Giant and my LBS are handling it. It speaks volumes about both. The joy of riding my RX Composite far surpasses any worry I have with the bike itself. Now I might be a little worried about purchasing a USED composite bike because of the lack of a manufactures warranty.
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Old 09-17-14, 05:35 PM
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What if they run out of the frame? The Giant RX comp was only one year in production. I would think they would give you a new Fastroad composite bike which would be more than fair.
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Old 09-17-14, 05:41 PM
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Originally Posted by 2702 View Post
What if they run out of the frame? The Giant RX comp was only one year in production. I would think they would give you a new Fastroad composite bike which would be more than fair.
Actually, I waited quite a while for the RX Composite due to the fact I like to have a rear rack for use (my wife and I ride every day and travel quite a bit). The RX was the only frame on the market with rear rack mounts. I don't think the Fastroad has mounts. Plus while I love the disc brakes on my mtn bike I think they are overkill and added weight on a flat bar hybrid (road) bike. So I'm glad Giant had a frame in stock. The only positive I can see about the Fastroad is 105 based. But, I upgraded both our RX's with 105s at purchase.
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Old 09-25-14, 01:49 PM
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Well Giant did their job!! The new frame arrived at my LBS yesterday and after our ride this morning my bike was dropped off for a little surgery. Hope to have back later today for tomorrow's ride. Or on the Withlacoochee with the MTB I go. Anyway the original crack while appearing large in the first pic is really only about 1/8" long. It hasn't grown in size since it was discovered. It might have even been there the entire time of ownership. Both my wife and I were really surprised at how little the weight of the frame is. While I didn't weight it, it must be around 2 lbs. Here is Mrs. DowneasTTEr holding the frame for a quick shot before the operating room experience. Note that Giant provided guides for the internal wiring (the white nylon cords sticking out of the frame with tape on the ends). So hopefully Grant won't have to put too much time in feeding the cables from the old frame into the new one. The other thing we all noticed was that the head tube bearings are now sealed instead of the bb caged type. When the LBS owner called Giant and emailed the original pic, they told him they had 8 Large frames in stock and would send one out ASAP...... I wonder if bearing placement at time of manufacture had anything to do with the crack and Giant's willingness to replace the frame so easily. Whatever the case both the LBS and Giant have earned my business for the future. Accolades to both of them for how they handled this situation.


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Old 09-25-14, 04:20 PM
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Thanks for reminding me to check my carbon frame and fork periodically for cracks. If I ever find one, I only hope that Cannondale will honor their warranty, the way that Giant has done for you.
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Old 09-27-14, 12:16 PM
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I guess I will be a little more wary with my carbon frame. I don't ride as much as you- I'm pretty much a weekend warrior. I am still liking my RX carbon as much as the day I bought it. One of the nicest looking carbon hybrids out there. I think they even look better than the newer Fastroad bikes from Giant.
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Old 09-27-14, 10:14 PM
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This bike is so awesome I just had to repost my fave pic of my bike
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