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I tip my chapeau to Wahoo

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I tip my chapeau to Wahoo

Old 03-16-22, 06:47 PM
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Buzzkill53120
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I tip my chapeau to Wahoo

I bought a Wahoo Kickr back in October '20. Great trainer, worked flawlessy until 12 days ago. I was JRA when all of a sudden it started making horrible scraping sounds. I'm about 6 months out of warranty, so I'm figuring I'm on the hook for the repair and shipping.

So filed a ticket with Wahoo. They ask me to take a 10 second video of the trainer in action. Wahoo emailed me back and said to ship my unit to them (sent me a pre-paid shipping label). Once they got ship notification, they shipped me a refurb unit at no cost to me.

So I'm quite pleased with the outcome. It was way out of warranty, did not give me a hard time, and they paid all shipping and got this done in less than 2 weeks.
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Old 03-16-22, 07:53 PM
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spelger
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good for you! that is great! your experience is far better than mine but i was still happy with my situation. see

And now my trainer broke

should this happen again i will be taking it to a local welder.
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