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Old 01-07-16, 08:45 PM   #51
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Originally Posted by FBinNY View Post
Only because people like are so accepting of it and defend it as a fair practice.
I'm not defending it. I also don't think life is fair.
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Old 09-07-17, 05:22 PM   #52
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Wouldn't let wife sit on

Dropped in to one of their stores ...wifey was checking out a bike to buy. She went to sit on it and the grumpy old salesman told her she wasn't allowed to sit on the relatively cheapo hybrid. I know too that anytime I have called or emailed them that they have been less than friendly...grumpy. So I order from UK sellers because they are friendlier and their shipping is either free or far cheaper than Niagara cycle even though Niagara cycle is only 60 miles from me just across the border.

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Old 09-14-17, 01:22 AM   #53
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"You can't prepare something for shipping if you don't have it in hand."

Well maybe not, but what are you expecting, a shampoo of the item? You prepare the shipping products and paperwork, item is found or arrives, and they drop it in the box.

"Maybe "in stock" meaning "in the catalog" is acceptable to those regular customers who are in the know and accept it. But it's a blatant lie to everyone else"

It depends, if you get stuff is in 1 day, like you are located across from the QBP warehouse, if there were certain items where that was possible, it could be a hell of a lot easier to handle that, than a part that is on your inventory, and nobody can find it, or someone took a 5 finger staff discount on it.

They have listed 20 000 + items on Amazon, tough to keep all that organized between several web presences and a physical store.
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Old 09-22-17, 09:04 PM   #54
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I am pretty sure that almost all of Niagra's items come straight from QBP. At least, anything I have wanted from there comes from Q. So probably they have a feed-through to the QBP catalog to see if it's in stock. This fits with them taking a very long time in comparison to most online companies and also the pricing is consistent. There have been very few instances where they have had something I couldn't get faster and cheaper from my LBS. Nowadays, anything from QBP is at my LBS the day after they order it, and they order multiple times per week.
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Old 09-22-17, 09:35 PM   #55
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It's been a year. I'm sure the OP either has his stuff or a refund by now.

This is another Zombie thread, which someone disturbed the grave. In this case only to make a comment abut staff at the retail location.

That done, maybe we put it back 6' under and move on.
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Old 01-25-18, 07:58 PM   #56
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You're right FBinNY, it has been a year (longer now!), but I think it's good to air bad vibes on a company that deserves them.

I'm also having a not so good experience with them right now. Ordered a set of Shimano XT hubs. Shipping time was fine, but the hubs came loose in a box with some packing paper (no factory packaging), and the plastic cap on the adjustable nut of one QR skewer was missing. Their packing slip Return Policy: No returns on items without their original factory packaging. Huh...

I emailed them with info and pics on a Friday night, they responded pretty quickly, said they would get back to me Monday but that they would accept a return without packaging if that's how it arrived. Good, but why are they selling hubs loose?

It's one week later and no response so far. I've been very busy so have not followed up, until today. Emailed them at 3:00 pm their time, still no response this evening.

Given the number of bad experiences expressed in this thread so far, it's clear their performance and service level is spotty at best. A little wider internet search and you'll see they have a pretty poor record. A single post on from a former employee paints a stark picture.

What to take from all of this? Great businesses, large or small, will stand out with rave reviews and super satisfied customers. Bad businesses look like Niagara. To look as bad as Niagara does takes owners that are focused things other than customers or employees.

Niagara accepts returns (must be within 30 days or so) but charges a 15% restocking fee. Jenson bikes accepts returns with no restocking fees for 1 year. Interesting contrast of how they relate to customers.

I'll also note that I ordered some rims from them through Amazon (at the same time, before this experience with hubs). Order arrived fine, no problems. But its my first time buying rims online so I don't know if other sellers package them differently.
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