Manufacturer, Retailer, Survey and Consumer Feedback As a manufacturer or retailer, do you want opinions and feedback on your products or services? Members, do you have an open letter to publish? Here's a place for both sides of the industry to communicate. Also, surveys and Student Data Colllection projects go in here.

Chain Reaction Returns

Reply

Old 12-05-17, 01:04 PM
  #1  
shelbyfv
Senior Member
Thread Starter
 
shelbyfv's Avatar
 
Join Date: Jun 2007
Posts: 4,831
Mentioned: 15 Post(s)
Tagged: 0 Thread(s)
Quoted: 924 Post(s)
Chain Reaction Returns

I recently ordered a couple of jerseys from CR. I've ordered lots of tires and components from UK stores but never had to return anything. One jersey didn't fit and I was resigned to eating the cost and passing it along to a riding friend. I was checking CR to see if they had the jersey in a larger size and "$1.99 Returns" grabbed my attention. Yes, you can return stuff to them for $1.99! You enter your order #, indicate what and why you are returning, pay them $1.99 via Paypal or whatever and up pops a shipping label to print. Package your stuff and take it to the post office. Yes, post office. Simple. I'll update if and when I actually get a refund.
shelbyfv is offline  
Reply With Quote
Old 12-13-17, 11:49 PM
  #2  
Siu Blue Wind
BACK2ME
 
Siu Blue Wind's Avatar
 
Join Date: Apr 2005
Posts: 12,342
Mentioned: 30 Post(s)
Tagged: 0 Thread(s)
Quoted: 1249 Post(s)
Soooo ...

How did it go?
__________________
"Thousands of candles can be lighted from a single candle, and the life of the candle will not be shortened. Happiness never decreases by being shared." ~ Buddha

Originally Posted by making View Post
Please dont outsmart the censor. That is a very expensive censor and every time one of you guys outsmart it it makes someone at the home office feel bad. We dont wanna do that. So dont cleverly disguise bad words.
Siu Blue Wind is offline  
Reply With Quote
Old 12-19-17, 05:09 PM
  #3  
shelbyfv
Senior Member
Thread Starter
 
shelbyfv's Avatar
 
Join Date: Jun 2007
Posts: 4,831
Mentioned: 15 Post(s)
Tagged: 0 Thread(s)
Quoted: 924 Post(s)
Still crossing the Atlantic, apparently. Took a week to get from Nashville to Atlanta....
shelbyfv is offline  
Reply With Quote
Old 12-26-17, 04:06 PM
  #4  
Rollfast
What happened?
 
Rollfast's Avatar
 
Join Date: Jun 2007
Location: Around here somewhere
Posts: 6,222

Bikes: Old No. 7 coming soon

Mentioned: 18 Post(s)
Tagged: 1 Thread(s)
Quoted: 1010 Post(s)
And?
__________________
Mrs. Reagan also taught me to Just Say No To Shifting, and be kind to elderly single speeds.
Rollfast is offline  
Reply With Quote
Old 12-27-17, 11:52 AM
  #5  
shelbyfv
Senior Member
Thread Starter
 
shelbyfv's Avatar
 
Join Date: Jun 2007
Posts: 4,831
Mentioned: 15 Post(s)
Tagged: 0 Thread(s)
Quoted: 924 Post(s)
I just checked and it made it to Miami on 12/20, apparently it didn't go to UK from Atlanta, just went south.... Nothing posted since then I'll check again in a week or so.
shelbyfv is offline  
Reply With Quote
Old 12-27-17, 12:05 PM
  #6  
Marcus_Ti 
Only Slightly Bent
 
Marcus_Ti's Avatar
 
Join Date: Sep 2014
Location: Lincoln, Nebraska
Posts: 3,693

Bikes: Roadie: Seven Axiom Race Ti w/Chorus 11s. CX/Adventure: Carver Gravel Grinder w/ Di2

Mentioned: 21 Post(s)
Tagged: 0 Thread(s)
Quoted: 1361 Post(s)
Originally Posted by shelbyfv View Post
I just checked and it made it to Miami on 12/20, apparently it didn't go to UK from Atlanta, just went south.... Nothing posted since then I'll check again in a week or so.
Sounds almost like "ePacket" shipping. Slowest boat possible, and no tracking data once it hits the shipping hub...until delivery/acceptance


For $1.99 can't complain too much for USA->international shipping, the rates for consumers normally are sky high...whereas the international->USA rates are silly low. Thank Congress for that BTW.
Marcus_Ti is offline  
Reply With Quote
Old 12-27-17, 12:14 PM
  #7  
shelbyfv
Senior Member
Thread Starter
 
shelbyfv's Avatar
 
Join Date: Jun 2007
Posts: 4,831
Mentioned: 15 Post(s)
Tagged: 0 Thread(s)
Quoted: 924 Post(s)
Yeah, this time of year I'm not surprised about the shipping time. I'm more interested in how quickly they put my $ back in Paypal once they get the return. I'm under no delusion that Congress has my interest in mind, not the demographic they cater to!
shelbyfv is offline  
Reply With Quote
Old 12-27-17, 12:33 PM
  #8  
Marcus_Ti 
Only Slightly Bent
 
Marcus_Ti's Avatar
 
Join Date: Sep 2014
Location: Lincoln, Nebraska
Posts: 3,693

Bikes: Roadie: Seven Axiom Race Ti w/Chorus 11s. CX/Adventure: Carver Gravel Grinder w/ Di2

Mentioned: 21 Post(s)
Tagged: 0 Thread(s)
Quoted: 1361 Post(s)
Originally Posted by shelbyfv View Post
Yeah, this time of year I'm not surprised about the shipping time. I'm more interested in how quickly they put my $ back in Paypal once they get the return. I'm under no delusion that Congress has my interest in mind, not the demographic they cater to!
For $1.99, it isn't the time of year slowing it down...it is the nature of the El Cheapo service. Normally a USA consumer would probably pay $30USD in return shipping for a jersey to send it to the EU no matter what level of service they picked.

Do you know if Chain Reaction got an ePacket shipping label? Not that it matters, I'm just curious....CR being international, maybe they can get ePacket return labels originating in the USA.



You order anything off AliExpress or from China generally and it comes ePacket...which costs $1.99...and takes 3 weeks, with basically no tracking no matter what time of year. I've done some El Cheapo Faukleys, also some race-fit cycling jerseys, and a CF handlebar that way. Always takes 3 weeks.

Sidenote...ePacket shipping causing international->USA shipping prices to plummet overnight, and thanks to Congress starting that program, it basically destroyed the small business Mom&Pop eBay storefront overnight....they can make and ship things to the USA from China for less than the cost of domestic intra-US USPS shipping.
Marcus_Ti is offline  
Reply With Quote
Old 12-27-17, 12:42 PM
  #9  
shelbyfv
Senior Member
Thread Starter
 
shelbyfv's Avatar
 
Join Date: Jun 2007
Posts: 4,831
Mentioned: 15 Post(s)
Tagged: 0 Thread(s)
Quoted: 924 Post(s)
I still have the email I used to print the label. It says "Smart Label Returns."
shelbyfv is offline  
Reply With Quote
Old 12-31-17, 09:52 PM
  #10  
Rollfast
What happened?
 
Rollfast's Avatar
 
Join Date: Jun 2007
Location: Around here somewhere
Posts: 6,222

Bikes: Old No. 7 coming soon

Mentioned: 18 Post(s)
Tagged: 1 Thread(s)
Quoted: 1010 Post(s)
Originally Posted by Marcus_Ti View Post
Sounds almost like "ePacket" shipping. Slowest boat possible, and no tracking data once it hits the shipping hub...until delivery/acceptance


For $1.99 can't complain too much for USA->international shipping, the rates for consumers normally are sky high...whereas the international->USA rates are silly low. Thank Congress for that BTW.

'Sfunny but I've received several things from the UK and Europe in under two weeks.
__________________
Mrs. Reagan also taught me to Just Say No To Shifting, and be kind to elderly single speeds.
Rollfast is offline  
Reply With Quote
Old 01-10-18, 07:31 AM
  #11  
shelbyfv
Senior Member
Thread Starter
 
shelbyfv's Avatar
 
Join Date: Jun 2007
Posts: 4,831
Mentioned: 15 Post(s)
Tagged: 0 Thread(s)
Quoted: 924 Post(s)
Resolved! The refund was posted to Paypal yesterday, I received emails from CR and Paypal. The shipping time back to CR seemed excessive, especially in comparison with how quickly the original order got to me. Maybe the season and/or the type of shipping as was pointed out above. I can see this cheap return being useful if you wanted to order something in different sizes and keep the one that fit. I wouldn't use it for exchanges. I'd just do a fresh order for what I wanted and get it in a week, get a refund for the returned item whenever.
shelbyfv is offline  
Reply With Quote

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Thread Tools
Search this Thread

Contact Us Archive Advertising Cookie Policy Terms of Service