Buyer Beware of Worksman Cycles.
04-14-18, 06:27 PM
#1
Newbie
Thread Starter
Join Date: Apr 2018
Posts: 3
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Worksman Cycles are heavy duty and have good customer service.
Worksman Cycles provides good customer service and is a fair company to deal with.
Last edited by 9mmlargo; 04-16-18 at 01:26 PM. Reason: The company did finally refund me $300.
04-14-18, 06:39 PM
#2
Non omnino gravis
Join Date: Feb 2015
Location: SoCal, USA!
Posts: 5,573
Bikes: Nekobasu, Pandicorn
Mentioned: 73 Post(s)
Tagged: 0 Thread(s)
Quoted: 2762 Post(s)
I think the only fault of Worksman here was poor QC in shipping an incomplete bike. But they made that right.
Not to be (overly) insensitive, but if you are not capable of assembling a bike from scratch, or have never done so, then I wouldn't recommend that you try to do it. This is why bike shops don't sell customers unassembled bikes still in the box-- so they avoid the liability if and when that customer puts the bike together incorrectly and it falls apart later. I can guarantee that the fine print on the warranty says that the bike is only covered if assembled by a shop/professional. Chalk it up as a learning experience. And that axle can be recentered. A decent bike tech could fix it in a matter of minutes, most likely.
Not to be (overly) insensitive, but if you are not capable of assembling a bike from scratch, or have never done so, then I wouldn't recommend that you try to do it. This is why bike shops don't sell customers unassembled bikes still in the box-- so they avoid the liability if and when that customer puts the bike together incorrectly and it falls apart later. I can guarantee that the fine print on the warranty says that the bike is only covered if assembled by a shop/professional. Chalk it up as a learning experience. And that axle can be recentered. A decent bike tech could fix it in a matter of minutes, most likely.
__________________
04-14-18, 07:53 PM
#3
Newbie
Thread Starter
Join Date: Apr 2018
Posts: 3
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
The bike did come 85 percent assembled. The wheels were on it from the factory. All I had to put on it was the seat, pedals, and handlebar.
Last edited by 9mmlargo; 04-16-18 at 01:27 PM. Reason: The company did finally refund me $300.
04-14-18, 08:48 PM
#4
Senior Member
Join Date: Mar 2015
Location: Inwood WV, but maybe moving closer to the C&O areas
Posts: 1,128
Bikes: 2015 Specialized Crosstrail Sport Disc, Prior bikes owned: 1995 Trek 830, 1988 Schwinn Prelude
Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 233 Post(s)
Originally Posted by DrIsotope
I think the only fault of Worksman here was poor QC in shipping an incomplete bike. But they made that right.
Not to be (overly) insensitive, but if you are not capable of assembling a bike from scratch, or have never done so, then I wouldn't recommend that you try to do it. This is why bike shops don't sell customers unassembled bikes still in the box-- so they avoid the liability if and when that customer puts the bike together incorrectly and it falls apart later. I can guarantee that the fine print on the warranty says that the bike is only covered if assembled by a shop/professional. Chalk it up as a learning experience. And that axle can be recentered. A decent bike tech could fix it in a matter of minutes, most likely.
Not to be (overly) insensitive, but if you are not capable of assembling a bike from scratch, or have never done so, then I wouldn't recommend that you try to do it. This is why bike shops don't sell customers unassembled bikes still in the box-- so they avoid the liability if and when that customer puts the bike together incorrectly and it falls apart later. I can guarantee that the fine print on the warranty says that the bike is only covered if assembled by a shop/professional. Chalk it up as a learning experience. And that axle can be recentered. A decent bike tech could fix it in a matter of minutes, most likely.
04-14-18, 09:10 PM
#5
Administrator
Join Date: Jul 2007
Location: Kalamazoo MI
Posts: 15,674
Bikes: Fuji SL 2.1 (carbon fiber), Pinarello Stelvio(steel), Cannondale Synapse(aluminum)
Mentioned: 28 Post(s)
Tagged: 0 Thread(s)
Quoted: 1034 Post(s)
Thread moved from Clydes and Athenas forum to Mfg Feedback forum.
04-15-18, 09:39 PM
#6
SuperGimp
Join Date: Mar 2010
Location: Whittier, CA
Posts: 12,835
Bikes: Specialized Roubaix
Mentioned: 111 Post(s)
Tagged: 0 Thread(s)
Quoted: 887 Post(s)
Originally Posted by 9mmlargo
Worksman bikes are not worth the high purchase price
04-15-18, 10:20 PM
#7
Non omnino gravis
Join Date: Feb 2015
Location: SoCal, USA!
Posts: 5,573
Bikes: Nekobasu, Pandicorn
Mentioned: 73 Post(s)
Tagged: 0 Thread(s)
Quoted: 2762 Post(s)
I saw that, but didn't wanna be the one to say it. My power meter, on clearance, cost more than that whole bike. We all have different thresholds.
I think the one with the internal hub is a little more.
I think the one with the internal hub is a little more.
__________________
04-15-18, 11:00 PM
#8
Senior Member
Join Date: Apr 2011
Posts: 3,628
Mentioned: 32 Post(s)
Tagged: 0 Thread(s)
Quoted: 2141 Post(s)
I don't know if I would agree that Workman "made it right". The OP had to do a lot of extra labor and waiting, and the only thing they offered him is a credit to buy the scant offerings of their online store.
https://www.worksmancycles.com/accessories.html
I am sympathetic. This is the kind of situation that would cause me to tell them to come pick up their bike.
https://www.worksmancycles.com/accessories.html
I am sympathetic. This is the kind of situation that would cause me to tell them to come pick up their bike.
04-16-18, 01:29 PM
#9
Newbie
Thread Starter
Join Date: Apr 2018
Posts: 3
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Update to all. Today I got an email from Worksman that they are going to refund me $300. This covers my aggravation and time. As a man of my word I am retracting my negative reviews of this company. Take care all.
«
Previous Thread
|
Next Thread
»
