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BiKyle Experience - Beware!

Old 10-12-10, 02:16 PM
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ahson
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BiKyle Experience - Beware!

I am not sure if this is appropriate in this forum but feel free to remove/relocate it.

I was looking for certain items online for my vintage Bianchi and this shop - BiKyle came up to my search. They have exactly what I was looking for and reasonable shipping cost so I placed my order with them. Later I received my order but couple items went missing from what I ordered originally. I sent them an email to see what went wrong but they never respond to me since then. They just disappeared.

Just a FYI for you all. Beware of this company, avoid it.
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Old 10-12-10, 02:19 PM
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Is this cycles bikyle in Bryn Mawr? They're relatively local to me...I might be able to assist.
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Old 10-12-10, 02:20 PM
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go down there and crack some heads Aaron!
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Old 10-12-10, 02:22 PM
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Originally Posted by KonAaron Snake View Post
Is this cycles bikyle in Bryn Mawr? They're relatively local to me...I might be able to assist.
Hey KonAaron thanks for the offer. That's the address I got from their website...
Cycles BiKyle, 1046 W. Lancaster Ave, Bryn Mawr, Pa 19010

the same one in your area?
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Old 10-12-10, 02:22 PM
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Originally Posted by Zaphod Beeblebrox View Post
go down there and crack some heads Aaron!
Whoa no no. No blood please
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Old 10-12-10, 02:27 PM
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After the incident, I tried to look for review on this shop and surprisingly there are lotss of negative feedbacks online regarding this same shop. I should of done my homework before I placed the order with them!
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Old 10-12-10, 02:28 PM
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I've had less than above board experience's with them on their vintage stuff. Used items sold as NOS, etc. I've ordered newer stuff as well, with no issues. I haven't used them in at least a year.
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Old 10-12-10, 02:29 PM
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The Wolf is on it. Sic 'em, Aaron!

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Old 10-12-10, 02:42 PM
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That's them. Let me know your name, what you're missing...etc. I'll give them a call and see if that resolves it. If not, I'll try and stop by some time (it might take a bit...getting married soon and time resources are limited).

I've only been there once and had a good experience...others I know have had problems.
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Old 10-12-10, 02:45 PM
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Originally Posted by KonAaron Snake View Post
That's them. Let me know your name, what you're missing...etc. I'll give them a call and see if that resolves it. If not, I'll try and stop by some time (it might take a bit...getting married soon and time resources are limited).

I've only been there once and had a good experience...others I know have had problems.
Thank you so much Aaron, really appreciated. I'll PM you with my info.

Last edited by ahson; 10-12-10 at 02:53 PM.
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Old 10-13-10, 11:53 AM
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Making progress. Seems to be a stock issue.

For what it's worth, I think they're a decent bunch of guys, they're just busy...maybe too busy for the volume. I also don't know them that well. It can probably be resolved.

Last edited by KonAaron Snake; 10-13-10 at 11:57 AM.
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Old 10-13-10, 12:05 PM
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Not sure why he's advertising he is Bi.........lol
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Old 10-13-10, 12:05 PM
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My dealings with Kyle have always left me feeling the need for a thorough hand-washing.
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Old 10-13-10, 02:26 PM
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good to know. I just drove past that shop today not knowing they existed. If we need to form a mob to go to the shop and bust some heads it seems like we have enough people
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Old 10-13-10, 02:55 PM
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Aaron did 'negotiate' with them and seems like they are willing to resolve this. BiKyle claimed the problem was low stock level/miscommunication? Anyways I'll let you all know when there is an update.

Gotta give some props to our BForums guys/girls, especially Aaron. Cheers!
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Old 10-13-10, 03:37 PM
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Originally Posted by ahson View Post
Gotta give some props to our BForums guys/girls, especially Aaron. Cheers!
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Old 10-13-10, 03:50 PM
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They are about 4 miles from my house. Let me know if you need me for anything. I've got a Varsity seat post and I am not afraid to use it!
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Old 10-13-10, 04:33 PM
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I really didn't do much...I name dropped to set credentials and just asked for help. It seemed like an honest mistake on their part and I'm still going with the "they were overwhelmed" hypothesis. No violent coercion needed

If there's one thing working in a corporate legal department teaches you, it's how to speak softly and not even need a big stick.
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Old 10-13-10, 05:39 PM
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Originally Posted by fender1 View Post
they are about 4 miles from my house. Let me know if you need me for anything. I've got a varsity seat post and i am not afraid to use it!

yes!
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Old 01-23-20, 12:55 PM
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Re: BiKyle Experience - Beware!Reply to Thread

In the nearly ten years since this thread started, nothing has changed about this shop.

I ordered a bike (custom Peg) through this shop. The process should have been special, but instead it was anything but. This shop is deceptive, disingenuous and disinterested in providing anything in the way of customer service that runs counter to its established business practices (the final price was 9% over because of an undocumented fee the shop slipped in; an offer to split the difference of the disputed amount was rejected out of hand by Kyle Schmeer, the shop owner). An awful shop in every way. Shop here at peril to your sensibilities and savings. If decide to buy a bike from this shop after reading this, just make sure you get *everything* in writing. You might get the bike you want, but the process will rob you of the joy.

@mudboy nailed it in his earlier post.

If you'd like more info, you're welcome to PM me.
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Old 01-23-20, 01:19 PM
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Old 01-23-20, 01:20 PM
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Did you give them a deposit or pay the full fee up front? If paid by credit card I would look into the buyer protection, especially if he gave you a quote in writing and the fee was omitted.
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Old 01-23-20, 01:30 PM
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Re: BiKyle Experience - Beware!

@Kobe, I'll PM you
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Old 01-23-20, 01:56 PM
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@maldav, I read your email but was unable to reply offline. It looks like you tried everything I would have done, and took the 9% hit. At least you ended up with a great bike.

I am in the area and have never been to their shop but based on the way you were treated I consider myself lucky.
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Old 01-23-20, 02:52 PM
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Re: BiKyle Experience - Beware!

@Kobe, thanks.
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