PNW Components
 

While cleaning my bike after a ride other day, I found the barrel adjuster on my Puget lever for my Cascade seat post bent/cracked. I contacted PNW about purchasing a replacement, and Brandon, from customer service, said he would ship me one for free, I just needed to pay the freight. I even tried to explain it was me crashing, not their product that caused it, he still said no problem. I will certainly be purchasing their products in the future.

They probably have 100s of them laying around and they don't cost a lot of money. That's good customer service though. Keeps you coming back in the future and maybe you tell your friends about your experience.

I've hard of other good PNW cs comments. I guess they're good at taking care of people to keep them coming back!