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Old 06-15-08, 08:11 PM
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coke
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Thanks bikesdirect



Today while riding my bike, the left crank fell off. I was almost home when it happened though, so it wasn't too big of a deal. I thought I checked every screw on the bike before I rode it, but I guess not.

Last edited by coke; 06-15-08 at 08:16 PM.
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Old 06-15-08, 09:09 PM
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So help me out, you bought your bike from BD, you went over it after unpacking it and checked all the and bolts but it's BD fault.
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Old 06-16-08, 07:02 AM
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Where did i say it was their fault? Yes they didn't torque the bolt properly, but I also overlooked it when checking over everything. Both made mistakes.

I just thought it was funny when I was riding and it fell off.
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Old 06-16-08, 07:30 AM
  #4  
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Yeah, that happened to my friend's pos 1970s road bike, but we were not almost home. In fact we were 20ish miles away from either his or my house. Thank god for public transit.
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Old 06-16-08, 07:11 PM
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Originally Posted by coke View Post
Where did i say it was their fault? Yes they didn't torque the bolt properly, but I also overlooked it when checking over everything. Both made mistakes.

I just thought it was funny when I was riding and it fell off.
You're very kind, I wouldn't laugh it off and it IS their fault. It is their responsibility to be sure something as basic and important as a crank bolt is torqued correctly. IMHO, you should contact them immediately and tell them what happened. That way if the crank is damaged, and it shows up later, they will help with a replacement. I've seen some other posts here about BD and it appears they are pretty good about replacment/repairing faulty parts. Also, if they've received other complaints, they can check their inventory of that bike and prevent others from dealing with the same problem.
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Old 06-16-08, 07:25 PM
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Originally Posted by roccobike View Post
You're very kind, I wouldn't laugh it off and it IS their fault. It is their responsibility to be sure something as basic and important as a crank bolt is torqued correctly. IMHO, you should contact them immediately and tell them what happened. That way if the crank is damaged, and it shows up later, they will help with a replacement. I've seen some other posts here about BD and it appears they are pretty good about replacment/repairing faulty parts. Also, if they've received other complaints, they can check their inventory of that bike and prevent others from dealing with the same problem.
It's not their fault. It's common sense to make sure the crank arms are tighted properly. That's the first thing you should check when pulling it out of the box and assembling it.
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Old 06-16-08, 08:36 PM
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Originally Posted by bikesdirect.com
This bike comes 90% assembled. If you don't feel confident working on your bike, we suggest you take it to a local bike shop for final assembly & safety checks.
Not BD's fault.
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Old 06-17-08, 11:42 AM
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yes, I am a BD happy customer and fan, so take this with some salt

#1 there is a give and take with buying BD.com. While they tell you to take it to a shop for a once over, they also make it plenty clear that you can do most stuff on your own in 30 minutes. They sort of walk a gray line if you ask me. I think they should say 100% that you should take it to a shop for this. Some will not, but they should tell you to do so.
The price and spec level are not even close to other big OEM's. There is a downside to this. Stuff like this, plus small fitting adjustments.

That all said, BD should not have missed something like that. Period. I am sure Mike would agree.
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Old 06-18-08, 10:48 PM
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Recent happy BD costumer here. I would say on BD part yeah just for liability they should say take it to a LBS and have it checked out or assembled, With that said though I have the directions and emails they sent me and multiple times they state that all parts should be tested for security and inspected for any damage. They state that even assembled components may need adjusting and tightening. So for this fact I say it is BS to blame them. I agree totally with xcracer13, to blame them for something you did not check on a put together bike is purely injudicious.
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Old 06-18-08, 10:55 PM
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It is incredibly naive to assume that BD looked or touched anything on the bike before it was shipped to the customer. There prices would be much higher if they did anything but facilitate the movement of the sealed box to your door (hence their name.) If anyone is to blame for it not being to spec before it reached the OP it would be some guy or gal in taiwan, and hey, we all make mistakes.
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Old 06-19-08, 09:29 AM
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i always care a crank puller/ wrench with me for the instances you won't believe how often this happens to me of course I forget to check the torque half the time
beer and bike repair sometimes don't mix I guess
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Old 06-19-08, 11:58 AM
  #12  
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[QUOTE=xcracer13;6893408]It's not their fault. It's common sense to make sure the crank arms are tighted properly. That's the first thing you should check when pulling it out of the box and assembling it.[/QUOTE


Wrong. When selling merchandise like a bike, it is their responsiblity to make sure that everything they put together is on right and securely fastened. Seeing as though he didnt double check the crank arm, its still BD's responsiblity to have it fixed or replaced if necessary.
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Old 06-19-08, 12:14 PM
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Not when Bikes direct SPECIFICALLY states to check all components on bike, even pre assembled, for tightness and security.
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Old 06-19-08, 12:51 PM
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indygreg
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Originally Posted by streetlightpoet View Post
It is incredibly naive to assume that BD looked or touched anything on the bike before it was shipped to the customer. There prices would be much higher if they did anything but facilitate the movement of the sealed box to your door (hence their name.) If anyone is to blame for it not being to spec before it reached the OP it would be some guy or gal in taiwan, and hey, we all make mistakes.
It is all how you define it. No, BD does not open and check boxes that arrive in the states. However, the people that are building these bikes in Taiwan are, for all intents and purposes, bikesdirect. They are assembling and providing some level of QC on them. Now I bet BD takes some out of boxes for random QC checks.

This was a mistake by someone. People are putting these things together all day long and they will make a mistake. I am sure they have QC in place, but not everything can be checked.

Again, as others said, this is part of buying from them. You or someone has to assemble them. Everything should be double checked. That said, everything will not be double checked by most so it is in BD's best interest to ship the best put together bikes they can.
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Old 06-21-08, 03:44 PM
  #15  
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Originally Posted by jimd118 View Post
Not when Bikes direct SPECIFICALLY states to check all components on bike, even pre assembled, for tightness and security.
I'm not sure about BD, but my last 'mail order' bike also had nice note which read, "warranty void if not assembled by professional".
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