| thegooddoctor |
06-22-10 10:17 AM |
I can surely sympathize. I am at the point now where I have a spare fork for my favorite mtb and a spare mtb just in case something major happens. It aint easy~! Forks have been an exercise in frustration for me. It seems that since the first RockShox Mag 21's came out, finding someone who can service a particular fork at a particular time is impossible unless the fork is around 2 years old or less and even then it's a crap shoot as you are learninig. I finally gave up on one of my favorite forks, a RockShox Psylo that was still looking great and running OK but had sprung a bad leak (again). No parts available from RS. RS refused to even send me to the parts line due to the fact that I wasn't a dealer. Local bike shops couldn't do anything about it due to "lack of parts availabillity". 2 shops told me to "upgrade" i.e. get ready to spend >$500. This happened on other forks I didn't get so attached to. I'm sick of throwing away a fork every few years due to parts being unavailable. I am also a motorcycle guy and I can still find all kinds of parts for 40+ year old british bikes without too much hassle so what gives on finding parts for our bikes/components. I have heard fox is improving service but it still can be frustrating with too many products changing too fast. It reminds me of early index shifting days when Shimano, Suntour and Campy would come out with something better (more gears, different capacities etc.) every year or so and basically make anything previous obsolete and upgrades required most of the drivetrain to be replaced. I don't think it's intentional obsolescense (sp?)on the part of the manufacturers but they could put more energy into maintaining support for obsolete/discontinued items. Sometimes, it's better to invest a few hundred $ into something you love than buy something new you have no experience with. I hate throwing away a fork because it leaks and seals are no longer available or some other minor issue.
I have read about a couple of privateers offering quick fix and turnaround on many current forks and this is a great idea since a lot of riders want it NOW cost be damned.
All fork manufacturers need to realize that even though they are typically two degrees of separation from the end user, they need to provide support for riders as well as the local IBD's. It's an opportunity to sell service.
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