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Giant ladies 29er, careful with high front impacts.

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Giant ladies 29er, careful with high front impacts.

Old 06-17-11, 06:43 PM
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Bikedued
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Giant ladies 29er, careful with high front impacts.

This came into the shop today. Supposedly it hit a nylon rope tied across an abandoned coin operated car wash. The rope hit just below the handlebars. I would hate to be the one riding it, but according to them no one was hurt aside from a scratch.,,,,BD

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Old 06-17-11, 07:48 PM
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Another JRA.

I see that the cables aren't deformed where the rope allegedly hit.
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Old 06-17-11, 07:54 PM
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She forgot to mention the 8'-to-flat leading up to the frail little nylon.
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Old 06-17-11, 08:11 PM
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..or her 300lb neighbor tried a few curb jumps.
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Old 06-17-11, 08:16 PM
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Old 06-17-11, 08:28 PM
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The wheels are perfectly true, and the cables are a litle kinked near the handlebars. The rotors aren't even rubbing the pads. If you've seen a Rainier, you'll notice a strange unecessary bend just forward of the seat tube. Just weirdness.,,,,BD
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Old 06-17-11, 10:11 PM
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Gives new meaning to the expression "folded like a lawn chair".
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Old 06-18-11, 05:00 PM
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at least the rear and wheel-spoke reflectors look to be ok. phwewww.
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Old 06-18-11, 06:12 PM
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Holy crap. Was that nylon rope the top of a garage?
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Old 06-19-11, 07:43 AM
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Well, the seat is also broken. The rear of the rails came out of the seat after bending upwards. That wouldn't have happened in a steep drop, the rails would have bent up in the middle, not up and forward at the rear.,,,,BD
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Old 06-19-11, 08:34 AM
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The slack head angle and low bb make me think this would make a great dh bike, particularly for someone with long legs and a short torso.
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Old 06-19-11, 09:57 AM
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Originally Posted by Zephyr11 View Post
Holy crap. Was that nylon rope the top of a garage?
Yep - what I was thinking
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Old 06-19-11, 02:16 PM
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This doesn't make any sense. $5 says it's the old bike rack in the garage scenario.
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Old 06-19-11, 07:50 PM
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I'm calling shenna****ns. With the front wheel off, the bike was on top of the car facing backward. If you clip the seat as you enter a garage, the rails would pop out of the saddle and the frame could fold like that. If it really was from a front end impact, there would be much more damage than just a little crease to the cables.
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Old 06-20-11, 07:00 AM
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I will check the back of the saddle for scuffs when I go in today. I remember it looking perfect, because you could pick it up and look it over. In the pic it was just resting on top of the rails. If it did hit and popped off, there should be a pretty major one on the rear of the saddle, and a few little ones where it hit the pavement. Regardless, I believe Giant is covering it from the little I heard of the conversation.,,,,BD
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Old 06-20-11, 08:07 AM
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Originally Posted by Grimlock View Post
With the front wheel off, the bike was on top of the car facing backward.
Or facing forward while the car was backed in.

I am disappointed to hear that G1ant is warrantying this. Stupidity should not be accomodated.
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Old 06-20-11, 08:28 AM
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Originally Posted by cryptid01 View Post
Or facing forward while the car was backed in.

I am disappointed to hear that G1ant is warrantying this. Stupidity should not be accomodated.
Probably easier for Giant to cover it and avoid potentially creating an angry (even if unrighteous) customer than argue about it. Companies that pay close attention to CS do similar stuff all the time.
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Old 06-20-11, 10:22 AM
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Agreed. It's a drop in the bucket for Giant and it makes sense to keep them as a customer. It's just too bad the owner couldn't come up with a better story.
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Originally Posted by sp00ki View Post
Using a nicer sealed bearing headset vs a $10 set is like throwing a frisbee vs a dodgeball.
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Old 06-20-11, 11:45 AM
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Originally Posted by Grimlock View Post
It's a drop in the bucket for Giant
Yes, and a tinier drop (but a drop nonetheless) for everyone who buys a G1ant from here on out. The idea that someone could not only pull a stupid move like that, but have the gall to feel entitlement from the company chaps my ass. When did "Customer Service" turn into "bike insurance for idiots?"
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Old 06-20-11, 12:13 PM
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I wholeheartedly agree that it sucks. On the other hand, I'm sure that a company their size has an "client retention" buffer built into their warranty budget. I wouldn't hate on Giant for playing the game. It probably isn't costing anyone anything.

If the customer came into my shop, I'd try to warranty it too, all while trying to coax out the real story. The customer knows what happened, the engineers at Giant know what happened. Everyone would be happier if the truth was the real truth.
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Originally Posted by sp00ki View Post
Using a nicer sealed bearing headset vs a $10 set is like throwing a frisbee vs a dodgeball.
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Old 06-20-11, 07:09 PM
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Just heard today, that Giant just asked for a picture for their records. There has supposedly been a bunch of these failing in the same way? Don't forget the Anthem recall from earlier this year, either.,,,,BD


http://www.cpsc.gov/cpscpub/prerel/prhtml11/11038.html
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Old 06-20-11, 07:59 PM
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So giant will warranty this frame but not my frame which was out of alignment?
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Old 06-21-11, 03:46 AM
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/bitter
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