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SRAM tech support

Old 01-02-05, 08:53 AM
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phantomcow2
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SRAM tech support

i am having a bit of trouble with my rock shox sid, plus theres a part i need to order. DOes sram have a tech support # or something besides the email on their website which they dont respond to.
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Old 01-02-05, 02:00 PM
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Have you tried the LBS? They likely work directly with sram.
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Old 01-02-05, 02:27 PM
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No i have not, i will try them tommorow. Well the LBS here does not service suspension forks though. Doesnt SRAm just have a technical support hotline or something?
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Old 01-02-05, 02:53 PM
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I don't know. I am just saying the lbs may have the number.

your shop doesn't service suspensionforks
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Old 01-02-05, 03:53 PM
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A lot of LBS around here have direct ties(and discounts) from Sram and the others.
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Old 01-02-05, 07:40 PM
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I know it doesnt and it really dissapointed me. NH sucks . Everywhere i go and tell my problem they all say well we will just send it away. Ive posted my problem on 4 cycling related forums with no response .
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Old 01-02-05, 07:41 PM
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and why the hell doesnt SRAm have a tech support # on their website?
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Old 01-02-05, 08:01 PM
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Maybe they want support to go through the LBS's. Not the only company to do that.
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Old 01-02-05, 08:04 PM
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ugh. My LBS, well they are a good shop, very friendly people and knowledgable but i cant stand how htey dont service suspension forks. He said it isnt worth their while and they seem to deal more with road bikes, but hey they let me use their truing stand and tensiometer so i like them. The only other place is philbricks they have rather high labor fees. Can you help me out at all? My SID is leaking air on the negative side, will the replacement of the O rings solve this?
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Old 01-02-05, 08:08 PM
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http://www.sram.com/en/contact/index.php

I think you is blind...
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Old 01-02-05, 08:14 PM
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no im not blind, i;ve emailed them plenty of times. They dont respond to emails and calling the # does nothing but give you the option to leave a message which they dont reply to
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Old 01-02-05, 08:23 PM
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Sounds like your SOL then. Gonna have to try to go through an LBS. Either that or tear the fork down and try and fix it yourself with help of people online.
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Old 01-02-05, 08:25 PM
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The problems that nobody responds to my posts about the SID . Im thinking about sending it to Hippie Tech
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Old 01-02-05, 09:06 PM
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Good idea. Or go to your lbs, since you are willing to ship it, and get them, who probably have a relationship with SRAM, and they can send it for you.

Which is likely how SRAM wants it anyways.
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Old 01-02-05, 09:23 PM
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Well im trying to avoid shipping it, I just want some sort of confirmation that the O ring is indeed what must be replaced.
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Old 01-02-05, 10:31 PM
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talk to your lbs.
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Old 01-02-05, 11:14 PM
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You'll probably get better service from Hippie Tech than sending it back to RS/Sram.
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