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Intense Bikes have any customer service?

Old 05-05-12, 01:00 PM
  #1  
daibutsu
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Intense Bikes have any customer service?

Bought a pretty expensive Intense Bikes XT "all mountain" kit to build with a Commencal 5.5 frame. Not sure if I got what i paid for sent them a couple of emails to the CS link on their site, no answer at all.

Does anyone know what is really supposed to be supplied with this kit? Anyone else frustrated with no Intense Customer Service?
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Old 05-05-12, 11:25 PM
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Was this the XT build kit that was on Chainlove? If so, you need to contact Chainlove, not Intense.
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Old 05-06-12, 05:30 AM
  #3  
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Maybe Intense thinks that: that's why they don't answer two emails, or provide a list?

Last edited by daibutsu; 05-06-12 at 10:43 AM.
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Old 05-06-12, 08:07 AM
  #4  
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Originally Posted by daibutsu View Post
Not sure if I got what i paid for
By this, do you mean that you aren't sure if they sent you all your parts, or you aren't sure if you got a good deal?
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Old 05-06-12, 09:15 AM
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Samburger posted:

"By this, do you mean that you aren't sure if they sent you all your parts, or you aren't sure if you got a good deal?"

-----------------------------------------------------------

Oh, no it's a good deal: I even told Intense in my first email I'm happy to buy what's missing separately. I just want to know what to get, I don't know anything about these Deore hubs and don't want to waste my LBS' time on a crash course then to only buy piddling stuff from them.

Actually I bought Kuota K factor unassembled on a good deal, it was missing cables and housings, I never complained nor asked for the items....

If you want to "second guess" me, go waste your time on someone else. If you don't have an answer go lurk in another forum.

Last edited by daibutsu; 05-06-12 at 09:18 AM. Reason: added quote, late.
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Old 05-06-12, 09:19 AM
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Originally Posted by daibutsu View Post
If you want to "second guess" me, go waste your time on someone else. If you don't have an answer go lurk in another forum.
Well, I was going to try to help you out, but if you're going to get all bent out of shape just because someone is asking for clarification before they dive into a detailed list of everything you should have gotten, then I'd be happy to put this thread on my "do not bother" list.

Enjoy!
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Old 05-06-12, 10:08 AM
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Talk gets even cheaper when you're "backpedaling." Besides, the real issue now is, "what do you have to do to get Intense Bikes "Customer Service" to provide a lousy list of what they sell in a "Kit"?

Last edited by daibutsu; 05-06-12 at 10:12 AM. Reason: commas awkward
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Old 05-06-12, 10:10 AM
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You're just all kinds of pleasant, aren't you?
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Old 05-06-12, 10:19 AM
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I don't have a lot to report, been on this forum for 5 years and made only 110 posts. I like to pose real observations, look for help, and reach out without unnecessary "backhanded second guessing."
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Old 05-06-12, 10:24 AM
  #10  
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This thread is going "nowhere fast" & all your replies are "pretty irrelevant" to "what I say".

And like I said, I was "trying to help" but you "responded like a jerk" so I pretty much "lost interest" in "helping you".
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Old 05-06-12, 11:43 AM
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Enough. What was included in the build kit should have been listed when you bought it. If you bought it without reading what was included, that's your own fault. If what you got wasn't what was listed, that's Chainlove's fault, so contact them. You got your answer in the first post. Now stop, this is silly and isn't accomplishing anything.
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Old 05-06-12, 11:49 AM
  #12  
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What? This wasn't chainlove, what is chainlove? It's a sealed box from Amazon... It's a bike box that says Intensecycles.com all over it...

Don't tell me "enough" *******.

It's the unanswered emails, jackass. the reseller isn't responsible for unfilled boxes from the ostensible manufacturer, they'd just refer me back to them.

Last edited by unterhausen; 05-06-12 at 12:37 PM. Reason: please don't defeat the censor
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Old 05-06-12, 11:57 AM
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Originally Posted by commo_soulja View Post
Was this the XT build kit that was on Chainlove? If so, you need to contact Chainlove, not Intense.
I was going by this quote, which your next post seems to verify was the case.

Nice job insulting the moderator who's trying to keep the peace. Thread closed.
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