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Anyone in Portland Use West End Bikes?

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Anyone in Portland Use West End Bikes?

Old 12-07-19, 12:33 AM
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bpcyclist
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Anyone in Portland Use West End Bikes?

Well, my bike shop of the past couple of years is closing next week, Western Bikeworks. Bought a bike from them and some other things. They have been really good about supporting me post-purchase. Really took care of me. But now, they're history. I live in the Pearl and am looking for a shop not too far from me, preferably on the West Side. I have briefly visited West End Bikes in the past and it looked nice, but I have not done business with them. Does anyone have an opinion on these guys and gals? If not, any other Ptown suggestions? I am mainly looking for a solid service dept., as I will choose my next bike (going to get Di2 or Force eTap AXS) irrespective of any particular shop's offerings. I research it, make my choice, and then find who has it, even if it's out of town.

Anyway, any input is appreciated. Clearly, there are 8 zillion trillion bike shops in this town, but I want one close that's honest. Thanks for any thoughts.
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Old 12-10-19, 01:23 AM
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I talked to West End bikes two weeks ago on the phone only when I was looking for a new bike. They seemed like good people to deal with​​​​​​. Sorry to say I never made it over. I ended up at River City Bicycles. They treated my very well. Very helpful in making sure I find the right bike and fit for me. Never any pressure to buy. On the second floor they have a small indoor track to test out bikes when it is nasty outside.

As as far as the service department goes I had a small issue with the new bike the next day and they took care of me on the spot and then the tech went all through the bike to make sure everything thing was perfect on my new ride. I wish I could tell you more. One thing I can say is I’ve never heard anyone say anything bad about them. I usually like smaller bike shops but the two shops that I used to go to the owners retired and sold to new owners. Sadly it’s just not the same. One of the shops ended up closing when the new owner suddenly passed away. Very sad she was a really great person. :-(

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Old 12-18-19, 04:35 PM
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Originally Posted by bpcyclist View Post
Well, my bike shop of the past couple of years is closing next week, Western Bikeworks. Bought a bike from them and some other things. They have been really good about supporting me post-purchase. Really took care of me. But now, they're history. I live in the Pearl and am looking for a shop not too far from me, preferably on the West Side. I have briefly visited West End Bikes in the past and it looked nice, but I have not done business with them. Does anyone have an opinion on these guys and gals? If not, any other Ptown suggestions? I am mainly looking for a solid service dept., as I will choose my next bike (going to get Di2 or Force eTap AXS) irrespective of any particular shop's offerings. I research it, make my choice, and then find who has it, even if it's out of town.

Anyway, any input is appreciated. Clearly, there are 8 zillion trillion bike shops in this town, but I want one close that's honest. Thanks for any thoughts.
It's the only bike shop I'll go to in Portland because they always have what I want in stock, which is shocking. Be warned though; it's a boutique shop. If you want to buy a $13,000 bike, they've got a few just hanging on the shelves, and same goes for equipment.

Shame about WBW, though. I guess their storefront just wasn't cutting the checks that biketiresdirect was. Every time I went in there they were super helpful, but always had to bring sizes in "from the warehouse." I went there to try biking shoes on once and they didn't have any size 10, 10.5, or 11 of...anything, really. Thought that was odd for such a "big" store. West End Bikes had all of those sizes in stock, plus wide versions of each. Pretty big ask for a $400 shoe.
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Old 12-18-19, 05:56 PM
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Originally Posted by Cypress View Post
It's the only bike shop I'll go to in Portland because they always have what I want in stock, which is shocking. Be warned though; it's a boutique shop. If you want to buy a $13,000 bike, they've got a few just hanging on the shelves, and same goes for equipment.

Shame about WBW, though. I guess their storefront just wasn't cutting the checks that biketiresdirect was. Every time I went in there they were super helpful, but always had to bring sizes in "from the warehouse." I went there to try biking shoes on once and they didn't have any size 10, 10.5, or 11 of...anything, really. Thought that was odd for such a "big" store. West End Bikes had all of those sizes in stock, plus wide versions of each. Pretty big ask for a $400 shoe.
That's interesting. Yeah, I had a bit of a back and forth with one of the managers a few weeks back and he told me that the store itself was significantly less than 10% of the annual business of the organization. If you're making a fortune selling BMCs and Dura Ace Di2 over the internet, who needs a storefront? Pretty soon, there won't be any stores. There will just be amazon, FedEx, UPS, and the USPS.

Thanks for the tips on West End. Yeah, I tried to be a Wilier from them a long time ago and they wouldn't match Competitive Cyclist's not especially cheap price. So, I had to go with CC, which is in my experience also a very solid company. Very professional.

The days of walking in and just laying down the plastic for a $13K bike or $15K plane ticket or whatever are, sadly, behind me. I am having to really save to get this UDi2 bike I want. But I must say, it seems to mean a bit more to me now than when the cash was really sort of flowing. . I remember having a really bad day back in, maybe, '98 or so. I sort of needed a new car. But it wasn't urgent. Finished my day, drove down to Rasmussen, spent about fifteen minutes looking around, and drove home a brand-new M3 in black. It was a fun car, but I don't really think it made me feel any better.
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