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Old 05-10-07, 01:19 PM   #1
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Portland: Bike n Hike employee assaults customer

Originally Posted by badass#1
I was attempting to warranty a pair of Endura waterproof pants that didn't turn out to be very waterproof. The seam taping has cracks in it that do a magnificent job of funneling water directly above my knees, soaking my pants. Since I only wore them twice, they look fine on the outside. The employee Paul (he told me he was the manager) decided that I was asking too much of a pair of pants and wouldn't warranty them. I of course, started to get irate that I spent $130 on a pair of pants that don't do what a $20 pair does. Since I obviously wanted somthing he wasn't about to give me, he decided to end the
discussion. Within 30 seconds it went from "You're going to have to leave" to assault. He called for help, rushed me, hit me, then thought better of it, and then pushed and wrestled me to the door. Since I was still arguing my dissatifaction with the pants, I wasn't really resisting, and no one was seriously hurt. But I was still attacked because Paul didn't want to accept the fact that these rainpants leave my thighs itchy after a little ride in the rain.

Last edited by randya; 05-10-07 at 04:48 PM.
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Old 05-10-07, 01:27 PM   #2
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I buy a lot of things like this from REI because of their return policy, which is "If you don't like it, or if it isn't right, well take it back and give you a refund". To me that is worth a lot!

Bike n' Hike, so noted on my ****list.
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Old 05-10-07, 09:36 PM   #3
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I saw this on the Shift list. Wow. Just wow.
"Real wars of words are harder to win. They require thought, insight, precision, articulation, knowledge, and experience. They require the humility to admit when you are wrong. They recognize that the dialectic is not about making us look at you, but about us all looking together for the truth."
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Old 05-10-07, 10:18 PM   #4
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You do have to wonder how fair the story is. It may of happened how it was written, it may have not. People often skew things around to make others support them. The shop employee may have been in the right. I don't know, you don't know for sure. The customer may of been in the right.

It just seems a bit odd to me that a regular employee would attack a customer for no reason whatsoever. It's not his dime he's spending from the rain pants refund.

I'm guessing that the core of the story is true, but there is a lot that wasn't written that escalated this situation.

And no, I'm not a Bike -n- Hike employee or anything. I don't even know where the place is.

My apologies and to whomever was in the right in this situation. Only they know who is who.
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