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-   -   Tern Frame Recall Thread (https://www.bikeforums.net/recall-announcements/948076-tern-frame-recall-thread.html)

ThorUSA 06-26-14 08:56 AM

Here is the text from Bicycle Retailer News :

TAIPEI, Taiwan (BRAIN) — Tern is recalling about 1,700 Tern Link folding bikes worldwide because of some frame failures.
According to the Consumer Product Safety Commission, Tern has received 11 reports of the frames cracking, including five frame failures that resulted in minor scrapes and bruises. All the incidents occurred outside the U.S.
According to the CPSC, the recall involves about 650 bikes sold in the U.S. and about 20 sold in Canada.
The bikes under recall are early production Link OCL frames produced in China in 2011 and early 2012. Models include Link D8, Link P9, Link P24h, Link D7i, Link P7i, Link D24 and Link Uno.
"There have been a small number of incidents of frame failure," said Amanda Uy, Tern's service manager. "After looking at the broken frames, we decided it would be best to recall specific batches of the frames produced by the factory with the problem."
Recalled bicycles have a 10-character alphanumeric serial number that begins with either AI1133 through AI1137 or AI1151 through AI1213 stamped on the bottom bracket shell of the bike.
Consumers with a Link model under recall with an "AI" serial number should stop riding and contact their local Tern dealer to confirm if their bike is included in the recall. Consumers can also visit ternbicycles.com for information.
Consumers with affected bikes will be provided a replacement frame at no charge or they can upgrade their bike to one of three designated models at an additional cost.
The bikes were sold in the U.S. from November 2011 to April 2014 for between $600 and $1,250. According to the CPSC, they were manufactured by Taicang A&I Medical Appliances Co. of Jiangsu, China, and distributed by Stile Products Inc. of Lakewood, Calif.




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and of course our buddy Yan from Downtube is the first to respond with yet another sensationalized comment on the retailer page as well.

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so far, knock on wood, this is the most comsumer friendly recall I have experienced in the bike biz ( yes I am old and working in the bike biz all my life ) Replacement frames are ready to be shipped to dealers who will do the transfer for free, there is the very exiting possibillity to upgrade to a new bike, even a much better one for very little extra money, loaner bikes are offered for folks who really are dependend on their bike, etc etc etc. So far Tern is going way out of the industry norm to make this as painless as possible.

Thor

mconlonx 06-26-14 11:33 AM


Originally Posted by HGR3inOK (Post 16880804)
I believe mconlonx's estimate is based on:

AI1133-AI1137 = 5 bikes
AI1151-AI1213 = 63 bikes

-HANK RYAN-
Norman, Oklahoma USA

Yep.


Originally Posted by firewave (Post 16880992)
FYI. Tern frame number has 8 digits (AI1135xxxx), e.g AI11351234 (if anyone have different number pattern, feel free to correct me... )

Ah -- this makes more sense...

photobiker 06-26-14 02:35 PM

..

tdong 06-27-14 09:46 AM

My bike serial AI1132xxx seem to be ok

Hi Tu,

Greetings and thanks for being a valued Tern customer! Thanks so much for sending in your Link P24h info. I have checked both your service tag number and your frame number against the affected bikes. Good news, your bike is not on the affected list.

Thanks again and should you have any questions at all please don't hesitate to let me know.


Happy trails,

CbadRider 07-02-14 06:29 PM

The Tern recall threads have been merged and I did some clean up of posts that did not conform to the forum guidelines.

peskypesky 07-11-14 10:50 PM

"Thank you" to downtube for making me aware of this. I just learned of Tern folding bikes tonight, and there is a dealer a block away from my apartment...so I was thinking of going to try out a Tern bike tomorrow. Now, I'm not so sure. I will have to read up more on this issue.

peskypesky 07-11-14 10:53 PM


Originally Posted by photobiker (Post 16884992)
I bought my D7i in April (USA), and it appears my frame number is not involved. However, I do wonder how Tern can be certain other frames don't have a problem --

I wonder too.


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