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Dura Ace wheel warranty?

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Dura Ace wheel warranty?

Old 07-17-15, 08:42 AM
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Alias530
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Dura Ace wheel warranty?

The Shimano website says that "ALL Dura Ace components are covered for 3 years". However it also says "wheels are covered for 1 year". Which one is it, 1 year or 3 years
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Old 07-17-15, 08:43 AM
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Originally Posted by Alias530 View Post
The Shimano website says that "ALL Dura Ace components are covered for 3 years". However it also says "wheels are covered for 1 year". Which one is it, 1 year or 3 years
Is a wheel a "component"? I would say that a hub or a rim or a spoke is a component. I think they are clear: wheels are covered for 1 year.
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Old 07-17-15, 08:52 AM
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Did you think of asking Shimano customer service for clarification?
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Old 07-17-15, 09:23 AM
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Originally Posted by dr_lha View Post
Is a wheel a "component"? I would say that a hub or a rim or a spoke is a component. I think they are clear: wheels are covered for 1 year.
I'd say it's a component. Not a DRIVETRAIN component, but a component. The way they say "All Dura Ace" made me question it...
Originally Posted by dtrain View Post
Did you think of asking Shimano customer service for clarification?
Getting an answer from forum folks who may have gone through the same thing sounded quicker than waiting on hold with a big company.
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Old 07-17-15, 09:26 AM
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Well, sure enough... just called them and they answered quickly. They fall under the Dura Ace warranty, 3 years.
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Old 07-17-15, 10:15 AM
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Originally Posted by Alias530 View Post
Well, sure enough... just called them and they answered quickly. They fall under the Dura Ace warranty, 3 years.
I just had a Dura Ace freehub body explode and Shuman replaced it under warranty. It was 2 years old. It took a week.
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Old 07-17-15, 10:44 AM
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Originally Posted by colnago62 View Post
I just had a Dura Ace freehub body explode and Shuman replaced it under warranty. It was 2 years old. It took a week.
I split my time between road and mountain and in the mountain world, most people avoid Shimano hubs like the plague. The Dura Ace hubs seem to review every well though...
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Old 07-17-15, 11:00 AM
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Originally Posted by Alias530 View Post
I split my time between road and mountain and in the mountain world, most people avoid Shimano hubs like the plague. The Dura Ace hubs seem to review every well though...
I have used Dura Ace hubs for 30+ years without issue. The hub body cost retail is $290.00, according to the LBS, though I saw it foe less online. I have switched to Chris King wheels lately because the warranty is longer and they are fairly local for me.
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Old 07-17-15, 11:08 AM
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Originally Posted by colnago62 View Post
I have used Dura Ace hubs for 30+ years without issue. The hub body cost retail is $290.00, according to the LBS, though I saw it foe less online. I have switched to Chris King wheels lately because the warranty is longer and they are fairly local for me.
Cheapest I've seen is ~$300... online they're often closer to $400. I wonder if we're talking about the same model/generation... anyway, hoping for the best!
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Old 07-17-15, 11:31 AM
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Originally Posted by Alias530 View Post
Cheapest I've seen is ~$300... online they're often closer to $400. I wonder if we're talking about the same model/generation... anyway, hoping for the best!
I meant cassette body. I have a 7900.
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Old 07-17-15, 11:56 AM
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Originally Posted by colnago62 View Post
I meant cassette body. I have a 7900.
Gotcha, yeah that sounds more like it!
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Old 07-17-15, 11:56 AM
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Originally Posted by Alias530 View Post
Well, sure enough... just called them and they answered quickly. They fall under the Dura Ace warranty, 3 years.
That's me told.
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