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Have you Tried to Return a Bike to Nashbar?

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Have you Tried to Return a Bike to Nashbar?

Old 11-02-15, 07:21 PM
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titani
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Have you Tried to Return a Bike to Nashbar?

I plan to order a road bike from Nashbar, by tomorrow. I called customer support, to inquire about bikes return policy. The person told me that I can return the bike, any time, for any reason, and get a full refund. All I have to pay is $15 shipping to me, and $60 shipping back to them. This sounds good. I am not skeptical, yet I want to be reassured. Did any of you tried to return a bike to Nashbar? Thanks.
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Old 11-02-15, 07:24 PM
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Originally Posted by titani View Post
I plan to order a road bike from Nashbar, by tomorrow. I called customer support, to inquire about bikes return policy. The person told me that I can return the bike, any time, for any reason, and get a full refund. All I have to pay is $15 shipping to me, and $60 shipping back to them. This sounds good. I am not skeptical, yet I want to be reassured. Did any of you tried to return a bike to Nashbar? Thanks.
so you think they lied to you? c'mon, they mean what they say. same for performance bicycle...t's not just a scam to get you to purchase a bike.
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Old 11-02-15, 07:25 PM
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titani
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Originally Posted by fried bake View Post
so you think they lied to you? c'mon, they mean what they say. same for performance bicycle...t's not just a scam to get you to purchase a bike.
I agree, but it sounded too good.
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Old 11-02-15, 07:29 PM
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Originally Posted by titani View Post
I agree, but it sounded too good.
i hear ya. i've not returned a bike, however i've used the policy several times with no problems ever.
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Old 11-02-15, 07:33 PM
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I ended up returning a pair powertap wheels to them after my wife popped 2 spokes in under 500 miles of use. No issues. Called them up, they told me what to do, I paid shipping back to them, they refunded me quickly the original purchase price.
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Old 11-02-15, 08:07 PM
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There is a guy one the forum who's carbon frame cracked after 3-4 years and 30k miles or something like that. He returned the bike and they sent him a complete brand new bike with newer, better components since his was no longer made,

Personally, I have returned small items for full refund from them even after moderate to heavy use simply because I wasn't satisfied. Never had a problem. Their return policy is on par with REI other then the fact that you may have to pay to ship it
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Old 11-03-15, 08:15 PM
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I returned wheels there years ago. No problem.
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Old 11-03-15, 08:37 PM
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Yes, I too have used there return policy on two occasions with no issues whatsoever.
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Old 11-04-15, 07:28 AM
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@Jarrett2 bought a bike from Nashbar and returned it. Don't think he had any issues. Of course they don't pick up the costs of shipping which can be considerable.

I've returned parts to Nashbar months after buying them, they never quibbled.
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Old 11-04-15, 01:21 PM
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Originally Posted by rms13 View Post
There is a guy one the forum who's carbon frame cracked after 3-4 years and 30k miles or something like that. He returned the bike and they sent him a complete brand new bike with newer, better components since his was no longer made,

Personally, I have returned small items for full refund from them even after moderate to heavy use simply because I wasn't satisfied. Never had a problem. Their return policy is on par with REI other then the fact that you may have to pay to ship it
REI's very liberal Lifetime Satisfaction Warranty no longer exists. It died at least two years ago. The no questions asked unlimited time warranty died because of ridiculous abuse by some people. The REI Warranty is now one year. Ever go to a REI Used Gear Sale? Ten year old boots with the soles worn out. This years gear that has been used all season, returned at the end of the season. People returning camping gear at the end of the camping season to buy snow gear to replace the snow gear they returned at the end of snow season/beginning of camping season.

Everybody occasionally needs to return items that looked good on the hanger at the store, and not so good the first time actually tried on at home. Not happy with the fit or the appearance? Return it, and get something else. But returning that tent, or snow skis, or a bicycle after 3-5 years of use? that's just plain dishonest. You would not have kept it, and used it for that long if it didn't work.
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Old 11-04-15, 01:38 PM
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I wouldn't trust them. They've only been around since 1973. Maybe after they've proven themselves not to be a fly by night.
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Old 11-04-15, 03:21 PM
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I just returned mine (used shipbike to ship it out), they received it monday and credited me today... Got one that was size too large for my kid.
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Old 11-04-15, 03:37 PM
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I returned a pair of shoes I bought through Nashbar with no trouble at all, even though I had worn them for a couple weeks before deciding I wasn't happy with the quality.
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Old 11-04-15, 07:23 PM
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Originally Posted by dr_lha View Post
@Jarrett2 bought a bike from Nashbar and returned it. Don't think he had any issues. Of course they don't pick up the costs of shipping which can be considerable.

I've returned parts to Nashbar months after buying them, they never quibbled.
Yeah I bought and returned it with no issue. They were super cool about it.
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