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Road Cycling “It is by riding a bicycle that you learn the contours of a country best, since you have to sweat up the hills and coast down them. Thus you remember them as they actually are, while in a motor car only a high hill impresses you, and you have no such accurate remembrance of country you have driven through as you gain by riding a bicycle.” -- Ernest Hemingway

I need Help

Old 11-12-15, 10:33 PM
  #76  
joejack951
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Originally Posted by BoSoxYacht View Post
Do you really think he has any?
I just didn't want to give the obvious answer. I've been enough of an a-hole in this thread.
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Old 11-12-15, 10:46 PM
  #77  
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Originally Posted by RPK79 View Post
Let us know when you pick up the CAAD so we can start giving you options on what bike to replace it with next week.
I was in the LBS last week and looked over a CAAD 12. OMG.... what a beautiful piece of Cannondale technology.
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Old 11-12-15, 11:13 PM
  #78  
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Originally Posted by kappakall View Post
Lazyass lets make something clear. I don't owe anyone of you clowns a explanation on why the bike was returned. .......
No comment on your decisions, that's between you and the people involved. But you started out saying you were a noob here, and this doesn't sound like a smart way to introduce yourself to a community.
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Old 11-12-15, 11:42 PM
  #79  
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Originally Posted by FBinNY View Post
No comment on your decisions, that's between you and the people involved. But you started out saying you were a noob here, and this doesn't sound like a smart way to introduce yourself to a community.
I think it's not a bad idea for people to provide this sort of context. That way if they do/say something stupid, people can make sense of it.

Some years back, some yahoo was pissed because his tires got soft after a month -- he didn't believe he should have to fill them as often as you need to. We also had some ninny who thought his Giro Atmos helmet was bad because it broke when he ran it in the washing machine -- the rationale being that to be strong enough to protect his head, getting tossed around in a washing machine would be no big deal.

We get all kinds here. I suspect troll threads succeed as often as they do because reality is often crazier than intentionally planted lunacy.
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Old 11-13-15, 12:28 AM
  #80  
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Originally Posted by Lazyass View Post
It don't matter to me, but I used to manage a Cycle Gear store after I retired. Same as PB for motorcycles. Someone would buy a $700 Alpinestars jacket or something and return it used 11 months later so he could by something else from someplace else. That would kill our sales goal. Then of course we would have to destroy the jacket or whatever because it couldn't be resold. An $1800 bike probably caused some cuss words to come out in the back room I'm sure. Never again will I work in the retail/customer service industry haha
Haha
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Old 11-13-15, 06:52 AM
  #81  
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Originally Posted by WhyFi View Post
Dayamn. Not only did dude return it after a full season, he didn't even balance the return against an upgrade! That's some straight asshattery, right thar.
Really. He screwed the store he returned it to because they didn't even sell it to him and he screwed the employee at the other store who sold it to him because it will be returned under that person's employee number. If he would have exchanged it for another new bike plus a few hundred dollars then they would have come out a little ahead at least. Instead he uses the cash for a used bike on CL that doesn't have a crankset or a warranty

Probably one of those guys who dresses up in full team kit, shaves their legs and goes for a 10 mile ride on their carbon bike one day a week.
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Old 11-13-15, 07:04 AM
  #82  
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Originally Posted by banerjek View Post
I used to be in sales. There are people who do that. And there's considerably worse. One scam I used to have to deal with all the time is that people would pick up junk used at garage sales and whatnot, claim they lost the receipt and then use the generous return policy to get store credit.
It's bad in the motorcycle industry. Meth heads will come in tweaking with something they bought on ebay or stole in a house robbery that we happen to sell as well. They have no receipt, we don't have it in the system and they have a hissyfit when we say we can't help them. Or they return something they bought on a CC and think they can get cash back so they can go buy drugs. Then they have a hissyfit when we tell them we have to put the return on the CC they bought it on. But the worst is when someone returns something after a year that they used up, like $300 MX boots that have soles completely worn and are caked with mud and were worn in probably 40 races. "Oh, they don't fit right". And we have to give them their money back. Some people just have no shame.

Retail/customer service. Never freaking again. The employee discounts were nice, though.
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Old 11-13-15, 07:23 AM
  #83  
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Retail has its challenges, but it's not a prison sentence. I think that I'd just avoid working places with too liberal of a return policy so as to not attract people that are dissatisfied at the 11th month because of the color blue.
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Old 11-13-15, 07:47 AM
  #84  
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Originally Posted by WhyFi View Post
Retail has its challenges, but it's not a prison sentence. I think that I'd just avoid working places with too liberal of a return policy so as to not attract people that are dissatisfied at the 11th month because of the color blue.
The sad thing is that for every person that does that BS, there's someone else who's afraid to do anything when they have a receipt, what they bought was clearly defective, and the problem was obvious very quickly.

I prefer stores to be more hardass about returns since I'd just as soon not have honest people subsidizing people who are gaming the system. But most people are honest and oppressive sounding policies scare them away.

The reality is it generally comes out in the wash. I play really easy with others and I find they bend over backwards to be good to me. When I run into people who don't play nice and avoiding them isn't an option, I just play by their rules. Hearing people talk, jerks seem to describe a world filled with аssholes while those who are nice seem to like most people. Funny how that works out...
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Old 11-13-15, 08:23 AM
  #85  
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Originally Posted by goenrdoug View Post
You, sir, are why we can't have nice things. Because of you and the other d-bags who return used items that have no defects (other than normal wear items breaking/wearing out under their big asses) and invoke warranties made to protect consumers who actually end up with sub-par models, companies like PB will, eventually, discontinue those kinds of warranties.

Thanks a bunch,

Signed, The Rest Of Us.
Yep. It's moves like that that resulted in REI tightening its once extremely liberal return policy. Some people jokingly referred to REI as "Rental Equipment, Inc." because people would buy equipment with the intention of using it once and then returning it for a refund. Then there were the people would be people who would buy, say, a pair of boots, use them for many years, wear them out and go back to the store and demand replacements for free. I recall one guy in the Touring Forum talk about how the zipper on his rain jacket crapped out after 10 years of heavy use. He took it back to REI for a replacement. I could never do something like that.
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Old 11-13-15, 08:38 AM
  #86  
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I liked it when someone would be in a motorcycle wreck and try to exchange their scratched up helmet (and gloves, ect) that did it's job for a new one. That was probably a monthly thing for me. I have no doubt bicycle shops deal with that one also. They probably have people try to return crashed bikes.
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Old 11-13-15, 08:52 AM
  #87  
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Originally Posted by kappakall View Post
Buying from a private party so there is no return!
In that case you over paid. Why would you pay full retail (or close to) for a used bike with no warranty?
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Old 11-13-15, 09:05 AM
  #88  
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Originally Posted by Lazyass View Post
I liked it when someone would be in a motorcycle wreck and try to exchange their scratched up helmet (and gloves, ect) that did it's job for a new one. That was probably a monthly thing for me. I have no doubt bicycle shops deal with that one also. They probably have people try to return crashed bikes.
Occasionally we would get worn out stuff returned, but not too often. Before they changed the refund policy we got a couple bikes that were several years old, but basically unused. Most returned bikes are actually upgrade exchanges.

When I was hospitalized after getting hit by a truck, several Performance employees visited me, and brought me a new helmet & kit when I was about to get released. I left on very good terms, and they treat me very very well there still(very).
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Old 11-13-15, 09:13 AM
  #89  
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Got to admit the dude is honest ... he certainly does need help.
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Old 11-13-15, 09:35 AM
  #90  
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Originally Posted by WhyFi View Post
Lol, I love threads where the advice is pretty much universal and yet the person asking goes completely against it anyway. Why even ask, dude?
Even I can't argue with this.
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Old 11-13-15, 09:41 AM
  #91  
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Originally Posted by BillyD View Post
Even I can't argue with this.
That was never five minutes!
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Old 11-13-15, 09:56 AM
  #92  
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Originally Posted by jsharr View Post
That was never five minutes!
yes it was
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Old 11-13-15, 10:04 AM
  #93  
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The 41.

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Old 11-13-15, 10:07 AM
  #94  
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Originally Posted by kappakall View Post
RPK, it's a simple economic question now. Would you spend $600 to basically upgrade everything on your bike? Components, Wheels, Weight, Better Carbon ???

Joe, I had 1yr to return bike.
Yes...I would.
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Old 11-13-15, 10:10 AM
  #95  
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Originally Posted by BillyD View Post
Even I can't argue with this.
Maybe the decenters don't enjoy arguing where the value of a good education /work experience would have settled the score long before. I mean, some of the lemmings will turn back from the cliff. Maybe even most of them. We're not all in a race to the bottom. Haha
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Old 11-13-15, 10:24 AM
  #96  
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Originally Posted by kappakall View Post
Lazyass lets make something clear. I don't owe anyone of you clowns a explanation on why the bike was returned. That wasn't the reason for my post. It was about the quality of the bikes and the upgrades. I owe no one an explanation and I don't owe proformance bike and explanation. I actually had the bike since end of March. The bike has less than 1500 miles on it. So a bike with 1500 miles in excellent condition has been returned simple as that.
TROLL ALERT!!! First, the return is based on wanting better components. Then the return is based on creaky BB and bad spokes...now the bike is returned in "excellent condition." This guy is acting like a ****** bag of the highest caliber...
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Old 11-13-15, 10:24 AM
  #97  
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Originally Posted by RJM View Post
Yes...I would.
I hope you're happy with the shareholders of Performance Bike laughing all the way to the bank.

In a fast paced industry, such as bike manufacturing where component changes quickly push buyers towards newer models, retailers have struggled to build buyer loyalty.

Since most of comments in this thread contain rusty recollections of "consumer abuse" without a thread of evidence of anyinjury, I'm inclined to discount the notion that any party was injured.

Performance bike made a promise to this buyer. He says that promise was to take the bike back for ANY reason within a year of purchase.

The OP didn't make that promise so any consequences from his participation in accepting their offer is on them, the retailer, not the buyer. The worst he did was take them up on their offer.

I wouldn't save any tears for Performance Bike, they're adults and can live with their choices.
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Old 11-13-15, 10:27 AM
  #98  
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Originally Posted by k_kibbler View Post
this thread ticks all the boxes.

[x] rider with insignificant mileage looking to "upgrade"
[x] reasonable advice to skip the upgrade and ride more
[x] ignoring of said advice
[x] astounding sense of entitlement
[x] epic fail of a steak analogy
[x] unsolicited rationalization of ****ty behavior
[x] getting defensive when called out
[x] mia
+1 lmao!
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Old 11-13-15, 10:34 AM
  #99  
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Originally Posted by cale View Post
Performance bike made a promise to this buyer. He says that promise was to take the bike back for ANY reason within a year of purchase.

The OP didn't make that promise so any consequences from his participation in accepting their offer is on them, the retailer, not the buyer. The worst he did was take them up on their offer.
This is certainly true, but misuse of generous return policies like this is what causes very few companies to offer them and those that do to tighten them up. So, in essence the OP is screwing us all, one return at a time.
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Old 11-13-15, 10:37 AM
  #100  
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Originally Posted by cale View Post
I hope you're happy with the shareholders of Performance Bike laughing all the way to the bank.

In a fast paced industry, such as bike manufacturing where component changes quickly push buyers towards newer models, retailers have struggled to build buyer loyalty.

Since most of comments in this thread contain rusty recollections of "consumer abuse" without a thread of evidence of anyinjury, I'm inclined to discount the notion that any party was injured.

Performance bike made a promise to this buyer. He says that promise was to take the bike back for ANY reason within a year of purchase.

The OP didn't make that promise so any consequences from his participation in accepting their offer is on them, the retailer, not the buyer. The worst he did was take them up on their offer.

I wouldn't save any tears for Performance Bike, they're adults and can live with their choices.
I don't shop at performance...but I was just answering the simple economic question. Yes, I would spend six hundred bucks to upgrade my bike if it came down to it.

As for taking a bike back and all that other stuff....I probably wouldn't do it because I do my own maintenance, I build my own bikes, I build wheels and some creaking or pinging wouldn't be the situation that I would feel like I needed to return something.

Now, whether or not it is a dick move to do so....I don't think so. It is what it is. I don't feel sorry for Performance to suffer some return like that...it's their policy afterall.
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