RJM

A return policy like that is just marketing...and Performance is making money by selling it even with a bunch of returns. When they start taking a loss, that policy will be gone. That isn't "screwing us all." It's only screwing those who purchase from Performance based on liberal return policies.

RPK79

Meh, whatever. I don't feel strongly enough about the subject to get into it. Let's just agree that you're wrong and leave it at that.

cale

I emphatically disagree. There is no abuse or injury to anyone demonstrated in your words or those of others that have rushed to the corporate giant's, Performance Bike, defense.

The idea of a policy such as this is to encourage buyers, not to discourage them. Performance accepts that they will receive a quantity of returns and is prepared to accept them.

As for other business being discouraged from offering these sort of warranties, prove it! The ones with the deep pockets and their eyes on the long-term customer relationships will continue to offer them. The OP is likely to come off this thread with two notions. A) That Performance lived up to their promise and would be a good vendor to work with in the future and B) You know, the one about BF...

RJM

You sure you want to leave it? You really don't want to talk this out? I mean, you sound really angry that you are getting screwed by the Op and maybe a little discussion would help you feel better.

Lazyass

It's not about sharholders or this whole communist anti-corporation deal popular at the moment.

Loyalty like a customer getting a $1800 return after a year so he can spend that money on a used craigslist bike with no cranks, huh?

"Rusty recollections"? "Evidence of any injury"? Nice dramatics.

Yes, we've established that.

If you can't comprehend after five pages you never will.

It's about the individual salesmen who spend their time helping customers and trying to earn a living, along with individual stores who don't want to get shut down because of poor sales in a never ending stagnant economy. If you look down on them with snobbishness then, well, not everyone is raised the same.

PepeM

The state of this thread, can't believe I missed it.

cale

A little late to notice this remarkable piece of typing... but what the...


[X] gave him hell
[X] did it again and again
[X] laughed as we did it

Yep! Checks all the 41 boxes. Haha

RPK79

This is kind of where I am on the topic at this point.

banerjek

One of my friends who worked there said it stood for "Return Every Item"...

jsharr

cale

Dude, you need to chill. You're way over thinking this. The kid did nothing wrong. The fact that you don't understand this is a refection of you, not me or the kid.

cale

Back to school then...

Maelochs

This guy has a great future in business himself ... or maybe as a politician.

It is people who go well outside the spirit of the law while maintaining a toe tip on the letter of the law, which are doing a lot to destroy morality in this world. Is what he did in any way illegal? Not even close--it is within the stated return policy.

Was it done in bad faith? Absolutely and the OP knows it which is why he keeps shifting his reasons and attacking everyone who questions him. He--and each of us--know that he brought the bike back because he wanted a shiny new toy. He has no sense of honor or social obligation, is childish and selfish ... I ask which poster here would teach his/her children to take advantage like that? Some might ... in this world, some do.

it is the same mentality which looks for any excuse to sue, even if there was no damage, to get rich quick off the effort of others, to exploit every loophole even if it disadvantages others .... I, Me, Mine.

This is all just Interweb BS ... until one of us buys a bike with a construction flaw which fails after 1500 miles of normal use, only to be told, "Sorry, we changed that policy because people took advantage of us. The most we can give you is a $75 gift certificate on your next purchase ... from the same manufacturer, whose products you no longer trust. it's the Kappakall rule ... Now we screw the buyer because the buyer will screw us otherwise."

Funny how the idea of "good faith" seems quaint and more than faintly silly ... as if "trust" is an outmoded concept, as opposed to an essential for a decent human existence.

RPK79

Let us known when you're done with your second education. /wave

cale

Let's see BA, MBA, MA, I don't know if I've got time for a "second education" but I'd be happy to help you if you want to stick around to learn more about something I know well, business.

Look, I don't mean to be belittling but when an expert in the Bicycle Mechanics section offers direction regarding maintenance and repair, it gets noticed because the advice is from a reputable source. Yet, when someone gets economic advice from a bunch of "economic hacks" on the 41, it is clearly coming out of vapors.

RPK79

Well, I'm actually a manager at a CPA firm with a BS in Accounting myself, but whatever...

cale

Then you should know better.

RPK79

I'd say you should know better.

Shoppers Face End of Generous Retailer Return Policies | TIME.com

Retailer REI Ends Era of Many Happy Returns - WSJ

Exclusive: Say Goodbye to Bed Bath & Beyond's Generous Return Policy - Racked

cale

I'm not going to do research for you to make a point. If you have a point to make, please make it.

BillyD

Excellent post. Hits the nail on the head.

Black wallnut 

@cale here is where many disagree with you. Doesn't make you and him bad people or us good people but your perspective about right and wrong does not match ours. Just because a person can does not mean they should or that it is right or moral or proper.

kappakall

Question, what is a good reason to return a bike? I guess the only reason in your eyes is if the entire bike cracks in half?

on the phone right now with my friend in Orlando that I mentioned earlier, he bought his bike 8 months ago. He has had 5 busted spokes and a broken hub. Fuji told him" screw up" we are not gonna warrant your parts etc. he can't enjoy his bike because every time he rides there is an issue. He said he is gonna keep his so that is his decision.

Case in point, lets assume I go to Performance Bike to buy a Fuji SL 1.1. Let's assume the only bike they have is a orange one. So I aske the salesman is this the only color this bike comes in? Because he wants a sell, he tells me "Yes". Well 4 months later I return to the store to buy some tubes etc. behold I see a Fuji 1.1 in Black. Well I wasn't completely satisfied with the orange bike and now I see the black bike that I wanted in the 1st place. So I should just keep the orange one because**********??? PB policy is completely satisfied!!!!!!

So so again what's completely satisfied to you may mean something different to me.

kappakall

Thanks to the several members that sent me private messages saying to ignore the idiots.

banerjek

I'm not a business person though I used to own one and I hang out with people with plenty of business credentials. One thing I would observe is that there are a certain percentage of people in that profession driven by money and honestly believe any legal way of optimizing their position is legit. The examples I gave earlier may have been retail, but I've been exposed to techniques that legally cheat businesses, government entities and the like out of 6 figures or more.

The type of person who sees nothing wrong with doing anything the rules allow regardless of its impact on others is typically not offended when others do the same and they work into their calculations how people respond to various approaches. PB factors people like the OP when establishing policies since they know that return policy is a major factor in where people buy things and sometimes you can make more with a higher number of total sales with lower per item profit.

That still doesn't change that the fact that people who use technicalities in the rules to take advantage of others are parasites.

RPK79

If you can't glean my point from the headlines alone I don't think anything I type will be able to reach you.